Did self-checkout and left the keys. Only thing that was not super clear was where to park.
Andrea Williams
DWAA Petroleum Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ontario, CA 91764
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I need further assistance. I ordered a dolly to rent with the truck I used yesterday for my move and the dolly wasn't in the truck. I need a refund since I had the inconvenience of not being able to use the dolly I ordered with the truck rental. Additionally, U-Haul needs to list instructions on how to get into the truck with a mobile check in. It took me almost an hour later than I planned to leave because there was no e-mail providing instructions when picking up the truck and there were no instructions on your website either. Please do better going forward. Also, please get back to me regarding the refund I need for the dolly as soon as possible. Thank you.
Tiffany FlowersMy reservation was not ready where i reserved it,so i had to drive out of the way to this location in the next city over.
ERIC MALDONADOExcellent customer service
William PenaClean vehicles. App was not efficient. When there was a problem with the app resetting, not able to verify location, etc. There should be an alternative way to check in and out. The delay picking up the vehicle cost me $300 because it made me late. Very frustrating experience. Vehicle had almost an empty tank when I picked it up. So that made me even later.
Elvis Simpson