Customer Reviews for Bass Trailer Sales & Vehicle Accessories
(U-Haul Neighborhood Dealer)

124 reviews

428 NE Stallings Dr   Nacogdoches, TX 75961

(936) 715-9781

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 715-9781

428 NE Stallings Dr
Nacogdoches, TX 75961

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alicia O. 
Rating:
5.0

Friendly

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Brook C. 
Rating:
5.0

Customer did not leave a comment.

Pam T. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Josephine L. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Drop off after hours

kevin W. 
Rating:
5.0

None

NICK B S. 
Rating:
4.0

Customer did not leave a comment.

VINCENT M. 
Rating:
5.0

Not everybody has a smart phone. I did not until recently. Not sure how transaction would have progressed if customer does not have phone. What is U-Haul contingency for that?

JOHN L. 
Rating:
5.0

Very friendly and courteous staff!

GUISEPPE C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

To busy to check us in

Shandra S. 
Rating:
5.0

Customer did not leave a comment.

JOANNA G. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
5.0

I've used Bass Trailer Sales twice this year for Uhaul rental and the process is easy, personnel helpful. Much, much better than the app.

James B. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Mr. Bass was extremely helpful. Yall can work on your drop off procedure via phones. Simplify it even more. It is a pain, worst part of experience.

MAX M. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Great guy to rent from

RICK S. 
Rating:
5.0

No changes needed.

WILLIAM F. 
Rating:
5.0

Everything was great 👍 thanks

Mable F. 
Rating:
5.0

The online check in process was very complicated. Thankfully the worker waited for us. We also tried following the link that uhaul sent us and it glitched so much we weren't able to finish the check in process. It was frustrating and the process to return the uhaul was also complicated.

Trevor L. 
Rating:
5.0

Customer did not leave a comment.

AARON J. 
Rating:
3.0

Customer did not leave a comment.

Candice M. 
Rating:
5.0

Service there is friendly and professional. If you need a trailer or a truck for either local or distance use. I would not hesitate to use Bass trailer sales to rent a U- Haul.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Shelia H. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

It was great is the second time I use the service and I had good and safe experience about the u haul products.

Natalio P. 
Rating:
3.0

Customer did not leave a comment.

DAN G. 
Rating:
5.0

Customer did not leave a comment.

KRISTI C. 
Rating:
3.0

The man that rented my uhaul was ok. Buy the van was in terrible shape. There were "X" marks from front to back and on top of this vehicle. Brakes were not good. I had no other choice but to take it to get the move done. This Van should be removed immediately from service and put out to pasture.

KALVIN M. 
Rating:
3.0

The equipment at this location was older than at a previous pick up location. Not necessarily the fault of the location. The running lights on the rear passenger side of the trailer quit working during the trip. However, we were not aware of the problem until the end of the trip.

LESLIEA R. 
Rating:
3.0

Customer did not leave a comment.

CHARLES L. 
Rating:
4.0

Customer did not leave a comment.

LUKE B. 
Rating:
5.0

Customer did not leave a comment.

Shelbi W. 
Rating:
5.0

Everything was great.

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Damien G. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
1.0

Staff was rude and condescending when called to ask about unauthorized additional charges. The truck was rented for 2 days with 201 miles but returned same day with 170 miles, the staff refused to mark it returned until next day so as to still bill for 2 day rental and refused to give credit for miles not used. Avoid this place. You will be billed $25 if you don't fold blankets right!

GLADYS NEHIKHARE D. 
Rating:
4.0

Honesty

Timothy Shane S. 
Rating:
5.0

Mr. Bass was courteous and professional!

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Malcom H. 
Rating:
3.0

Unremarkable

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

Belinda H. 
Rating:
5.0

Location was perfect for pick up & drop off. Cody @ Bass Trailer Sales was friendly, efficient & helpful. I would recommend this location.

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
3.0

Customer did not leave a comment.

Latisha S. 
Rating:
5.0

Customer did not leave a comment.

rosalind W. 
Rating:
3.0

The locations was closed cant answer questions. I left the trailer clean, but the trailer was obviously not in good mechanical shape. The brakes locked up and I had a blow out, when two tire were changed we found that one of the brake drums was almost all gone, I had to drive very slow to make it to my destination. all brake parts fell off. I left the parts on the trailer when I returned it.

Mario V. 
Rating:
4.0

Check the ramp prior to issuing the truck.

Synetha G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Nothing

John M. 
Rating:
4.0

UHaul failed to notify me of the change in pick up location which had me having to track down where my reservation was which took an hour

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
5.0

Cannot think of nothing.The gentleman was very exceptional nice ,hooked the trailer up to our truck. We will us him in the future.

MUNCIE R P. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The staff was very kind and knowledgeable.

Twyla C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Just have trailers available

Cedric E. 
Rating:
5.0

I had a rough time securing a Uhaul for the day and it was so nice to meet someone that was courteous, quick and efficient... I have told all my friends this is the spot to go! Thanks to the kind gentlemen that had me out and on the road in a matter of minutes and he explained everything in detail as far as pick and drop off... &&& the establishment was clean and sanitized what a bonus !

Aliciaor C. 
Rating:
5.0

Staff very helpful

Kimberly R. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Excellent service was provide by the owner of this location. Will be using him again.

James C. 
Rating:
1.0

This was the second site I was sent to and the word lock did not work. Owner was unwilling to assist and I had to go to another place.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Customer did not leave a comment.

Jasmine R. 
Rating:
5.0

Fast, Friendly and efficient!

Russell S. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
3.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

Customer did not leave a comment.

Tamlyn B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

easy location to find, polite and good customer service, fast and easy return!

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Janet V. 
Rating:
4.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

Very accommodating and helpful- both pick up and drop off sites.

Gloria B. 
Rating:
5.0

Everything was great. The service with uhaul was great.

Keith B. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Caroline P. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
3.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Kip F. 
Rating:
5.0

Customer did not leave a comment.

CONNIE E. 
No reviews have been submitted for this location.

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