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RANDY C
Customer Reviews for Battle Ground Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used the online system to reserve and rent a utility trailer w ramp. Quick and easy! Emma met me onsite to finalize paperwork, then she hooked trailer to my truck and sent me along. Excellent working with her and equipment fit the function.
JOSEPH DKEEP UP THE GOOD WORK
Daniel MTruck was ready as promised. Final price was also as expected. The woman at the front desk was very friendly and helpful. No problems with after hours drop off either. Great overall experience!
Jennie PNot necessarily for this specific location, but for all of U-haul, it would be nice to have a clear indication right away for what vehicles are available at specific locations. I went through the process of reserving a vehicle at one location only to find out afterwards that nothing was actually available. Also it would be nice for U-haul to truly clarify which vehicles have the ramp and which ones don't. We were relying on a ramp only to find out the vehicle we got didn't have one.
NATHAN BThe truck we rented was from an out of state location and it leaked. Some of our contents were damaged.
MELVIN HTruck leaked. All my stuff got soaked
MICHELLE PThe lady behind the desk was very nice and helpful. She answered all of my questions. 😁
Tricia REverything was great! Thank you!!!
DENNY WThe personnel were helpful and professional.
RANDALL WYour setup leaves the office staff unknowledgable and unable to get information from Uhaul. I was unable to contact Uhaul. They don't even have the books on how use different aspects of their vehicles. They don't know or care. You don't care. I knew one of the original owners of Uhaul. They would be appalled at your lack of customer service. Penske for me for now on. I will not use Uhaul again.
Loris LMy experience with the people at BG Mini Storage was very good, but U-Haul overcharged me and still has not corrected the mistake.
Richard PWe've rented from this location multiple times. Always a great experience. Pick up and drop off take less than 10 minutes. Will use again if have to move .
Jaime BGreat customer service at this location! THANKS for your help!
MICKEY TPerfect for what we needed. The gal at the front desk was lovely and super helpful :) truck was great too!
Paige HCustomer service was excellent.
Chris RPerfect
Gary HIt made the move every easy. Thank you
ROBERT MNothing. Penny is excellent
Kim PSo much nicer than my Reno experience!
Arriella CEverything in the process was smooth. I don’t have any recommendations. I have always received great service at this location. I would definitely recommend this location to other people looking to rent a moving vehicle. Thank you for making my experience with U-Haul stress free and enjoyable!
John BThe service was great. Quick and easy to pick up and drop off. Very friendly helpful customer service. The truck however..... the uhaul was barley running. At a stop it felt like it was going to die. You had to push the gas pedal all the way down just to eventually get to the speed limit. We didn't even finish what we needed to do. My husband is a mechanic. He was to scared we would be left on the side of the road. I was a little disappointed that we weren't offered some sort of a discount. But she did say she would report the problem and pull the truck from service. At least it won't leave anyone else stranded.. again She was great. The truck not so much.
Jeff PEverything was spot on! Excellent customer service!!
Lauri JAll went well and we were taken care of quickly!
Diane BEven though the managers live on sight the office was closed at the time of our pick-up at 2;00pm. Had to call twice and honk horn to get a response. I also had to call multiple times to get a question answered about the bill. Had a much better U-Haul experience two months earlier when I used the Hazel Dell, WA facility - they were terrific!
Harry BIf customers are picking up the truck during off hours, remind them that there are two U-Haul places within a block of each other on Grace Avenue in Battle Ground.
Janella RI used last time $60 now $106 same place but her show slow but my next time i move
Tevita MMary Jo was filling in for another person - she was an excellent advocate for me in getting my reserved UHAUL. Nothing that happened was her fault, in any way. They didn't give Mary Jo the login information for the computer, so she couldn't rent out the truck I reserved. She was able to get someone on the phone to do it for me over the phone, thank goodness. Finally got into the truck and the cab wasn't clean. There were sesame seeds all over the place from someone's fast food and the floor had a bunch of debris on it. The dash was thick with dust and hairs. I get on the road, and not even a mile down the road the dash says "tighten gas cap" - I pull over, tighten gas cap, message still displayed. Pulled over again, left the cap off for a minute, put cap back on, and message disappeared and was replaced with a CHECK ENGINE LIGHT. I couldn't drive this thing knowing that, so I did the bare minimum I had to do that day and returned the truck in about 2 hours of an 8 hour rental. This is the second time I've had to rent a truck for work, and the second time I've had a terrible experience. Thanks to Mary Jo doing the best she could with what she had, I at least got the truck and did the bare minimum. Thanks for advocating for me, Mary Jo.
NATALIE DVery kind staff!
Henrique ORented with a listed as full tank. After leaving site guage was 1/8 below full. Drove the unit a total of 10 miles and ended up putting 5 gallons of gas in it. Spent $15 more than needed to bring back to full mark. Other than that truck did what we needed it to and person at rental location was helpful and friendly. Ps Ramp latch and rollup door could use some attention.
Wayne TTruck needs to have steering alignment done, it pulls to the left. Otherwise it was good.
Anna FAs always great service and no surprises.
Kurt NNothing it was all good and the office lady was very professional.thank you.
Valerie TOutstanding service, equipment and customer service. I’ve been renting from U-Haul for years and the location and it’s equipment is a cut above. Highly recommended.
Lionel PI shouldn't be charged for the 6 mile round trip just to refuel and leaving the tank fuller than when I started.
Richard PA repeat renter - as always great experience.
Kurt NThe staff was friendly and professional. I would recommend them to everyone!
Kathryn VBoth drop off spots the people were great, but all they had to do is check my truck or my trailer in. Nothing complex at all. Once the scheduling and locations was actually nailed down the drop-off process was cake. Takes 25 seconds if nobody is in line. Love the drop-off procedure.
michael SAssociate was very friendly, knowledgeable and helpful. Very nice location and great experience overall.🤗
paula mStaff is awesome
Corey MKeep Christina !!
Edward DNot charge so much for the mileage charges
Lori SThe attendants are always very friendly and nice! Norhing
SANDRA PThe truck was very old which was ok, and there was no debris in it but it really needed to be washed/wiped down inside. Even my movers made a comment about how it should be hosed down inside. The clerk was awesome.
Karen SAs always great service. The people at BG mini storage will go out of there way to make sure you have everything you need.
Kurt NVery nice lady who checked us in. Thank you
Mark RThe windshield was covered with splattered bugs an could hardly see out of it. When she issued me the truck she indicated that the truck had a 1/2 tank of fuel, when I got in the truck it was actually just above 3/8 of a tank. My rental round trip was less than 20 miles, I put 2 gallons of gas in there before returning the truck which brought the fuel level to 3/8 of a tank. I received my final invoice via email and she charged my $19 for 3 gallons of fuel. When I called she asked me if I told the clerk that it was 3/8 or took a picture of the fuel level. HAHA apparently I have to do her job for her or "document her errors". I have rented Uhauls for many years and this was the worst experience I have had.
Raymond MGreat customer service
Ernest HThe outside was a bit dirty, but it ran well
Jane SI would say no improvements are necessary
Glenn RThis location was never intended to have large vehicles parked in the non existent parking area. Totally not user friendly.
CHAD RAlways great service.
WILLIAM BGreat same-day service…. Very friendly staff… will definitely use them again!
SETH GCustomer service is awesome!
JACK BGreat experience, got the truck size we needed locally, and price was fantastic for 30ish hours rental. Thanks!!
GEORGE BKeep on doln' what you're doin'!
MARK LVery friendly and accommodating.
JERRY N