Customer Reviews for Battle Ground Mini Storage
(U-Haul Neighborhood Dealer)

482 reviews

1611 SE Grace Ave   Battle Ground, WA 98604
(& 142nd Ave)

(360) 687-6601

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(360) 687-6601

1611 SE Grace Ave
Battle Ground, WA 98604
(& 142nd Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The attendants are always very friendly and nice! Norhing

SANDRA P. 
Rating:
5.0

The truck was very old which was ok, and there was no debris in it but it really needed to be washed/wiped down inside. Even my movers made a comment about how it should be hosed down inside. The clerk was awesome.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Mandy H. 
Rating:
5.0

As always great service. The people at BG mini storage will go out of there way to make sure you have everything you need.

Kurt N. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Very nice lady who checked us in. Thank you

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Sue J. 
Rating:
3.0

The windshield was covered with splattered bugs an could hardly see out of it. When she issued me the truck she indicated that the truck had a 1/2 tank of fuel, when I got in the truck it was actually just above 3/8 of a tank. My rental round trip was less than 20 miles, I put 2 gallons of gas in there before returning the truck which brought the fuel level to 3/8 of a tank. I received my final invoice via email and she charged my $19 for 3 gallons of fuel. When I called she asked me if I told the clerk that it was 3/8 or took a picture of the fuel level. HAHA apparently I have to do her job for her or "document her errors". I have rented Uhauls for many years and this was the worst experience I have had.

Raymond M. 
Rating:
5.0

Great customer service

Ernest H. 
Rating:
5.0

The outside was a bit dirty, but it ran well

Jane S. 
Rating:
5.0

Customer did not leave a comment.

jordan P. 
Rating:
5.0

Customer did not leave a comment.

Merl L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

I would say no improvements are necessary

Glenn R. 
Rating:
1.0

This location was never intended to have large vehicles parked in the non existent parking area. Totally not user friendly.

CHAD RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Always great service.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANN T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
4.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

Great same-day service…. Very friendly staff… will definitely use them again!

SETH G. 
Rating:
5.0

Customer did not leave a comment.

KURT N. 
Rating:
5.0

Customer service is awesome!

JACK B. 
Rating:
5.0

Great experience, got the truck size we needed locally, and price was fantastic for 30ish hours rental. Thanks!!

GEORGE B. 
Rating:
5.0

Keep on doln' what you're doin'!

MARK L. 
Rating:
5.0

Very friendly and accommodating.

JERRY N. 
Rating:
5.0

Customer did not leave a comment.

STEVEN U. 
Rating:
5.0

Customer did not leave a comment.

KEITH F. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN U. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
5.0

Customer did not leave a comment.

LAURIE A. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Everything went perfect - the best experience with haul yet! Thank you.

TODD KELLY L. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Very pleasant young lady at the counter. The facility itself, is very well maintained and ckean

Edward D. 
Rating:
5.0

Well the location was Great but I did the 24/7 rental and the truck was located in a very tight spot. Barely got it out.

Robert W. 
Rating:
5.0

Very nice people two work with as I had to make several late term changes and they very very helpful.

PAUL MAX M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JORDAN B. 
Rating:
1.0

I was charged for cleaning and the truck was NOT CLEAN WHEN WE TOOK IT.

kendra D. 
Rating:
5.0

Desk person was really nice and helpful

KYLE E. 
Rating:
4.0

Location was closed on Sunday. So we used the night drop return box. Easy return process.

Yuriana D. 
Rating:
5.0

Customer did not leave a comment.

DONITA GAIL A. 
Rating:
5.0

Friendly, professional staff made rental easy

karen T. 
Rating:
4.0

Customer did not leave a comment.

Brooks B. 
Rating:
5.0

Back up cameras would make for a great upgrade and help people feel more confident in those stressful situations that call for reverse... then again, maybe I'm just really uncomfortable driving backwards 🙃

ERICA NICOLE R. 
Rating:
5.0

Easy peasey!

MICHELE DIANE D. 
Rating:
5.0

Nothing to improve..staff very gracious..

Lorna S. 
Rating:
5.0

Customer did not leave a comment.

Alicia C. 
Rating:
4.0

Customer did not leave a comment.

MERLE V. 
Rating:
4.0

Service was excellent.

Wesinda T. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
5.0

The manager at Battle Ground Mini Storage at 1611 SE Grace was great I recommend that you contact her directly to reserve the truck. She was a big help getting a truck with Zero notice. I don't have much praise for U-haul reservation system - They promised me a truck at one location - I went to pick up and they didn't have the one I reserved was going to make me run all over Vancouver WA to get a truck I reserved. How does that work???? Contact your local U-haul location - stay away from the online service - they make promises they can't keep.

KURT N. 
Rating:
5.0

Customer did not leave a comment.

Lonnie D. 
Rating:
5.0

The girls in the office were very kind & helpful! I'm glad that's the location I went with. They made it all so easy for my family 🥰

Kacie J. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

They are truly the best that I have ever worked with!

EMILY H. 
Rating:
3.0

Make sure that employees follow through with updating changes. That way the customer's time is not wasted when they come to pick up their rental.

dylan G. 
Rating:
5.0

Customer did not leave a comment.

CARL J S. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
5.0

Awesome service at this location. Needed a uhaul on the fly and was able to get one that day. They even offer the dolly that you normally have to pay for as part of the rental for free.

CHRISTOPHER JOHN C. 
Rating:
5.0

Customer did not leave a comment.

rachel F. 
Rating:
5.0

Christina was incredibly kind and took care of us!! I couldn't have asked for a better place to drop off!!

Randi N. 
Rating:
1.0

I prepaid everything, then I had to pay another $85.64 at the pick-up location to get the truck. I was told that was for the auto transport that I DID NOT GET, because we canceled it, YET I HAD TO PAY FOR BEFORE I COULD GET THE TRUCK!!!! I was told I would get a refund for the $85.64....STILL WAITING FOR THE REFUND! And then the movers took 6 hours to load a 2-bed room apartment and charged use another $240 because they were slow! The running the moving crew left for over hour and his crew just stood around wonder what to do, what a ripe off!!!! NEVER AGAIN WE USE U-HAUL after all this BS!

Robert G. 
Rating:
5.0

Drivers side had mud/dirt on the floor. The dash had dust on it. It made me feel as though it was ty wipe down to prevent the spreading of germs, such as Covid-19. The back cargo area was not swept out, dirty. Had to lay tarp down to prevent boxes , furniture ect from getting muddy.

VICKY F. 
Rating:
4.0

It was ready and clean when I picked it up, great staff

Marilyn G. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Can't think of a thing. Everything was great.

James V. 
Rating:
3.0

Customer did not leave a comment.

Carol A G. 
Rating:
5.0

Customer did not leave a comment.

andy A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

very convenient location, made reservation online and just had to fill out the last of the paperwork. Return was easy as handing over the keys.

Diane R. 
Rating:
5.0

Rachael at the Battle Ground facility was a delight. As was the owner of the storage facility. Great experience. Thank you ladies.

Neal V. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer service was good with no complaints. Equipment was dirty and windshield washer fluid was empty or not working. Ran fine other than that.

Luke S. 
Rating:
5.0

Very friendly help, answered all questions, truck ready to go when I picked it up

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
1.0

They over charged us by 5 miles.

Miranda V. 
Rating:
5.0

Pick up and drop off went smoothly. You need to clean the inside of the windshields. Mine was filthy making sun glare hard to see thru. I cleaned it myself.

DeeAn J. 
Rating:
5.0

Customer did not leave a comment.

Joni M. 
Rating:
5.0

When i need a U-Haul, i come here. Christina is always so helpful and friendly,

Eric B. 
Rating:
5.0

Everything was great, will come back next time I need a uhaul

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

Miranda H. 
Rating:
5.0

I don't think you have to improve anything.She was really nice and very professional, I will pass this place on to my friends :)

Randy P. 
Rating:
4.0

I did a drop off where threy were not open.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

tracy S. 
Rating:
5.0

I had a last minute pickup I needed to make and Christina was great. She made it happen with her own very busy timeline and busy rental schedule. I'll continue renting from her anytime I need a large vehicle.

Joseph L. 
Rating:
5.0

Friendly service from the nice lady in the office they are fast and efficient! Great place would recommend it to anyone wanting a u -haul rental! Thank you, Todd Howem

HAROLD H. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top