Customer Reviews for Bavarian Motor Group LLC
(U-Haul Neighborhood Dealer)

77 reviews

257 S Oates St   Dothan, AL 36301

(334) 299-0124

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 299-0124

257 S Oates St
Dothan, AL 36301

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very nice business transaction. Friendly and concerned.

THOMAS A. 
Rating:
5.0

I honestly cannot give any recommendations for improvement because Kayla and everyone in this group helped me tremendously! They went above and beyond and are the nicest people! I would absolutely recommend them to anyone in the area.

ALYSSA K. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

U-Haul should check with pick up locations to make sure the number of trucks being reserved are actually available at the location. Thankfully Bavarian Motor Group was able to get me a truck within 30 minutes, they made the reservation work not U-Haul.

NICHOLAS Y. 
Rating:
5.0

great peoplequick to get you going better than home office in dothan will not use home office anymore on montgomery hw

JESSIE C. 
Rating:
5.0

Customer did not leave a comment.

CHASE L. 
Rating:
5.0

The ladies were a great help in getting me on the road. Very helpful and respectful!!

Virgil W. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Service was great. Above and beyond expectations.

MICHAEL B. 
Rating:
5.0

Once again, another successful story. 1. Personnel are flawless professionals. 2. Equipment 100% operational and clean. 3. Ready to schedule my next rental in the coming week. I can't thank them enough for taking care of me.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Kayla at this location was extremely helpful and has gone above and beyond for service after a minor issue came up with my rental. I world highly recommend this location to anyone looking to rent a uhaul.

Pierce G. 
Rating:
5.0

This location was excellent based on customer service alone! I was greeted outside of the establishment, guided inside, and was offered a snack and water while I checked out my rental. Would highly recommend this location to anyone in the Dothan area!

SHANIQUA C. 
Rating:
5.0

Everything was on point

MELVIN R. 
Rating:
5.0

You all have excellent service and great equipment and if I'm in need again I will surely use your service

BARBARA K. 
Rating:
5.0

Kayla exceeded my expectations because I had a last minute rental need and she fulfilled that need immediately. Her customer service skills are flawless. Undoubtedly, I will be renting from her again. Thank you so much for helping at a moment notice.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Nothing to improve with this pickup location, it was the best Customer Experience ever and I rent a lot from Uhaul & Penske. Kayla could definitely be a Mentor for the Customer Service standard at all locations. She is superb, friendly, inviting, accommodating, and on point with everything. Will rent again because of the experience!

JOHN K. 
Rating:
5.0

None. Knowledgeable about equipment and fast.

Jimmy K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Helpful and very friendly staff.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Keep up the good work no improvement needed

TERIKA R. 
Rating:
5.0

The staff is so friendly and helpful. I didn't have a reservation and I was in and out within 10 mins. Customer service is superb!!!

WENDY L. 
Rating:
5.0

I've been using U-Haul for over 30 years and Kayla‘s customer service was second to none. She is extremely knowledgeable and made my experience seamless. She contacted me to ensure that I had all the equipment necessary to do my move and facilitated everything from start to finish. I would highly recommend this location. She is definitely a cornerstone for this company.

EDWARD C. 
Rating:
4.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

The furniture dolly's wheels were worn to the point of not being able to roll so we could not use the dolly

MATTHEW H. 
Rating:
5.0

Both attendants were friendly and courteous, made the experience that much better.

BRENDON D. 
Rating:
3.0

Customer did not leave a comment.

Dominix B. 
Rating:
5.0

Customer did not leave a comment.

THEODORE P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Absolutely was the best experience!! So friendly!!… even gave us snacks and drinks for the road!.. so refreshing!!..❤️❤️

DAWN D. 
Rating:
5.0

Customer did not leave a comment.

MELODY T. 
Rating:
5.0

Customer did not leave a comment.

KELLIE H. 
Rating:
5.0

Best U-haul experience I've had so far. I was greeted as soon as I got into the parking lot. Kayla had me in and out of there within minutes. Offered me water and a snack. Highly recommend this location.

JUSTIN T. 
Rating:
5.0

Kayla was absolutely amazing!!!! She was super nice. The paper work was less than 10min and were on the road. She was very helpful and easy to reach if I had a questions. I would absolutely recommend her to everyone for your u-haul needs!! The truck was in absolutely great condition and very clean! This made our moving experience so much easier. Will use again!

BOBBY R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Cassandra J. 
Rating:
3.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

We changed our moving dates 2- 3 times. We talked to Kayla each time. She was awesome, friendly and made us feel like we were the most important people she was dealing with. She needs to be your customer service trainer. Good lady

KIRK WAYNE E. 
Rating:
5.0

Very good experience, friendly and polite and would do business with them again.

DENNIS G. 
Rating:
4.0

Should be made clear pick up and drop off location can change after being set up. Staff proficient in their duties.

David H. 
Rating:
5.0

They went above and beyond to make sure I got the best price. The customer service was amazing, they even insisted I take a complimentary water and hydrate before moving. Very great full I chose this location, I'll be sure to recommend.

CASSIDY E. 
Rating:
5.0

Kayla was an amazing person and was extremely helpful!

CORY P. 
Rating:
5.0

Kayla, was absolutely phenomenal. She did not waste any of my time. Explained everything in the simplest of terms. When I was not able to find the original drop off point and had to use another facility in another city to turn in my UHAUL Kayla went out of her way to make sure the truck was properly turned in. Very impressed!

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Anurag R. 
Rating:
5.0

You'd really have to go above and beyond to do better than y'all did. This was the best moving experience I've ever had.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES VANN H. 
Rating:
3.0

Our Air conditioning in the truck was not working and it was 95 degrees out

Benjamin L. 
Rating:
5.0

Everyone was very helpful and friendly, equipment was ready upon arrival, checkout was very easy and fast. Look forward to returning to this location.

CLARENCE K. 
Rating:
5.0

Bavarian could not have made this rental any easier!

SAMUEL U. 
Rating:
5.0

The U-Haul agent was very professional and welcoming and had everything ready for me when I stopped by to pick up my U-Haul truck. Excellent customer service and earned my business for the next time I need a rental.

William B. 
Rating:
5.0

Customer did not leave a comment.

MELINDA B. 
Rating:
3.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Location was so helpful and could not be more accommodating.

HOLLY B. 
Rating:
5.0

This was my first time using this location and it was a great experience. Good job from start to finish.

WILLIAM C. 
Rating:
5.0

Lady handling rental was truly a pleasure. Really professional and knowledgeable.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Candace B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Zachire P. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY H. 
Rating:
5.0

Just all around good quality and communication

Cain F. 
Rating:
5.0

Fast , courteous and Knowledgeable Staff ! I would choose this location every time!

Tabitha R. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

This was the best customer service I have ever received at a Uhaul

MARTIN MARTY R. 
Rating:
5.0

No changes needed. Everything was perfect.

SARAH T. 
Rating:
1.0

I left vehicle at 1pm....no one was there was charged $86 for no reason..... if I was pre charged 20 miles and I was over only 3 miles @ .79 cents that doesn't add up..... 45 minutes doesn't constitute $86..... I left it with the same gas also and no damage.....really disappointed....the app also didn't work

Mario T. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Customer did not leave a comment.

BRYAN M. 
Rating:
5.0

Very friendly. Good service.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

I tried to do everything by phone and my impatience allowed me the pleasure of meeting Tabitha. She was professional, friendly, and most of all helpful. Being knowledgeable about Uhaul and how the system worked she talked me through the entire check out process. When we saw that we weren't going to finish moving on time, she helped us to reserve the truck for the additional time we needed by phone. She went above and beyond the parameters of a job and I am truly grateful. Even when we brought the truck back slightly after hours, she was there and helped again with the check in process and ensured that it was complete and we were satisfied. I usually don't do reviews but I would recommend them 100 times over because of the service we received the last two days!

Kayla W. 
Rating:
5.0

These ladies were awesome and gave me coffee while they helped me out with the paperwork. I had just got off my shift from work and they helped me speedily on my way. The offer of coffee and snacks made this weary nurse think that they went above and beyond to make my customer service experience excellent. Awesome customer service and they both were very professional.

Mark W. 
Rating:
5.0

Staff was friendly and very helpful. Thorough in their inspection and professional in their customer service. They even made me some coffee before I left. I would highly recommend this business to anyone I meet and would give 10 stars if I could...

Matthew M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top