Everything was good and ran great. Side panel was slightly damaged from what looks like a minor bump probably from another customer but other than that; great service, customer assistance and a great help to tow my vehicle.
JUAN Z
Customer Reviews for Bay City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worked with several different associates throught out my moving experience and they were all pleasant, knowledgeable and great to work with. Would definitely recommend this particular store to anyone looking to move or get moving supplies!
DEIDRE L.
BENJAMIN SQuick, equipment ready, help in hitching up any away I went, same with return. Sweet lady who took care of me. So capable.
CORNELIA PWell done,no comments
KENNETH PEverything was great
MICHAEL GMadysen was brilliant. She was so helpful with the rental and answered all of my questions in a very friendly and positive manner. She was awesome.
MARK SMaintenance wasn’t done properly.
HEIDI SNo improvement needed. It was fast, friendly convenient really enjoyed renting from this company.
ELIZABETH RFriendly personel
STEPHEN HService was slow so it made my return show late online even there I was there on time so I was charger an extra day! I think I should be refunded for that because it isn’t my fault it got put in the system late even I was there on time. I even put extra gas in the vehicle and didn’t go over the 94miles
Randy SOutstanding support and customer service!
TARA NSuper helpful staff and really convenient location. Always use this location for my u-haul needs.
MELISSA AMaybe more trailers
BARBRA LThe doors are miss aligned and not sealing correctly.. LOTS of wind noise !!! Vehicle ran good .
THOMAS Kthe drop off was excellent. My overall experience with u haul was very poor. was sent to 4 different location to pick up a truck. which they dident have and 3 of them were not even a business that was open. the buildings were vacate. no truck at all. drove over 2 hrs around town and did not get a truck. had to try again the next day. it seems nobody takes responsibility to find out if there business is open or if they have trucks there.
mark bnothing all was good
james cAll good.
Michael MDrop off was returned the same day.
kurt rKeep the two young ladies working there. They were very helpful and informative. On my to to destination a different U-Haul place called and told me I couldn’t take trailer to place on contract. Called Bay City office and they tried to help with my issue. They called in just a few minutes and said another party said it was out of there district. They wanted me to drive it into Austin. Finally got a store in Kyle on Bebee road took it. Again ladies in BayCity were very helpful and office area was really clean and smelled nice.
LOUIS LU-Haul company should not advertise one day rental being a low price when it turns out that it isn't that price, A one flat fee should include hidden costs such as cost for each mile used on the vehicle. Because for less then 1 day rental of the unit advertised as $29.95 or $39.95 actually cost me $88.07 for only about 5 hours rental, and putting $15.00 of gas into vehicle as well.
Dennis ATo myself everything was easy and perfect
Karla GFriendly staff
Yolanda GNothing
ralph rExcellent customer service!!
Pat MVery friendly place and extremely helpful.
David AAgent was friendly and very helpful.
Geoffrey MEverything about my rental was very convenient. The two associates that helped me were very friendly and efficient in what they do.
Michael HNo improvements needed. Cassie was wonderful and took care of our moving needs! Thanks!
Robert TVery friendly and helpful
Johnny GNothing keep up the awesome customer service!
Yesenia SConcerned to leave the blankets and dolly in an unlocked cargo bay.
John LWhile trying to get the truck the uhaul site was down, had to hold almost 30 minutes so didn’t even get the full time reserved. Other than that it was a decent transaction. The only thing I’d suggest is crediting account or adjusting time in the event something like this happens. There’s no staff on duty on Sunday’s so our only option was via the app and phone.
Andrea SNo issues, nothing to improve on.
Lester SGreat Job by all!
alan gPleasant and easy process oll definitely be back and recommend them.
Paris FI am not giving any good reviews at this location either due to my exceptionally bad customer service experience provided with my UHaul reservation overall.
Dolores VIt’s awesome as it is !!!! Thank you Thank you!!!
Bobby RLadies are super nice and helpful they have everything you need to move. Boxes, mattress bags, tape, wrapping paper, hitches and balls and tie down rope the works. And if they don’t have it they can tell you where you can find it
Cassie CLoved the service
Lakyralea Cshe got it done
Daniel BEverything went smoothly
WILLIAM SSnack bar
JAMES Severyone was so nice and helpful
Jason SExceptional experience. Very accommodating and friendly. Highly recommended.
Danny LGreat customer service and very nice. Explain everything and polite.
Quarlisha CThis pickup location had excellent customer service. Tentative. However they were a newly established U-Haul dealer and had slow internet which forced them to perform the transaction on their own personal cell phone instead of their internet which is no fault of U-Haul
ray HThe uhaul was very easy to drive for a big truck. The only issue I have was the truck was a 1/4 of a tank from being empty upon pickup. I put some gas in it to get 3/4 full. When I turned the truck in I was charged for going over the mileage. No biggie. But the truck was returned with a little more than half a tank of gas. Am I going to get reimbursed for the difference at $3.69 per gallon?
David DThe ladies were verry helpful and fast great location!!!
Jason g