Customer Reviews for Bayou Storage Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bayou Storage Solutions

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Michael H. on

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Customer did not leave a comment.

Therese U. on

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No you all were good.nothing to inprove

Michael J. on

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angel J. on

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Brent S. on

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Ronnie K. on

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The customer service was good. But schedule pick up was scheduled while business was closed. Pivot point needed to be lubed on car dolly

Gilbert H. on

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Kimberly G. on

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Nothing. Everything was PERFECT best location in Lake Charles!

Shawn D. on

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theres Nothing to improve!

Jacob R. on

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Jennifer H. on

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Theresa V. on

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Shannon T. on

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Pat G. on

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Andrew C. on

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I scheduled my truck at a place close to my house. I got there and they told me my truck was at a different location. Not pleased with that at all.

Robert W. on

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Angel F. on

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Anna M. on

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Thank you for your service.

lois P. on

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The lady was very professional and I would rent from her again.

David B. on

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Excellent service personnel. Only suggestion is to cover the 1-2 o'clock lunch hour.

Sean F. on

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Patrice B. on

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Lady at the front desk was extremely friendly and helpful. Our move went smoothly and we’re very pleased with our unit. Our only complaint is that the place is difficult to maneuver with a trailer.

Zyria R. on

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The employees were very nice & informative . Glad we chose this location!

tavein S. on

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Angela P. on

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Awesome Service??

Nichole G. on

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Easy check in and they meet us in the parking lot when we dropped it. Fast and friendly.

chad B. on

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Lorie T. on

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Travis R. on

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No complaints here! Everything went smoothly.

Justin G. on

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#1) I signed up for 24/7 share and scheduled my pick up for 8:00AM. I showed up at 8:00 and the app would not let me start the pick up process until the location opened at 9:am. There was a lady in the office but said she would not help us until 9:00Am. So we had to sit there for an hour until she "opened" #2) I called the customer service line where I was told that yes I had signed up for 24/7 Share but that it was an error on U-Haul's end as to why I couldn't retrieve my key and start the 24/7 share process. I was told by the CSR that she was calling the location to tell the attendant to help us even though they weren't open til 9AM. That never happened and we had to wait for over an hour to get help from her. She was very nice but didn't rush to help us when she saw we were having trouble.

Robert B. on

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You should tell people what size the trucks really are when I called I said I had a 16 foot Penske Rental truck that was a little bit tight I was told that if I got the 17 foot U-Haul I would have more than enough room but in reality the U-Haul truck at 17 ft is much smaller than my Penske truck because of this problem I had to make two trips which cost me more in mileage I'm very disappointed that I just didn't go out of my way and get another Penske

Lesly V. on

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Gralyn B. on

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Make the drop off location selection more accessible if the location or office is closed.

Gracie H. on

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CHARLOTTE D. on

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The rent increased too often.

BILL D. on

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Tanya White is the epitome of amazing customer service. Her assistance at at a difficult time is so appreciated, going above and beyond on numerous occasions. She is definitely an asset to U HAUL.

CHRISTINA G. on

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Tanya is a wonderful office gal .

Alan J. on

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It is a secure place to store your property and I enjoyed 24hour access

Daniel G. on

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Personnel was not friendly

ASHONA L. on

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The staff was always helpful, especially Tanya she goes over and beyond to help and I am very grateful for her work, and I am requesting that she receives a raise please...

BRENT L. on

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Staff is super helpful with great energy! Really great experience!

PHILLIP P. on

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The manager there (Tanya) is as professional as they come and I would recommend your storage facility' to anyone. She made things easy for me and now I also have a new friend. Thanks Tanya. Gary

KYLE C. on

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Friendly, helpful staff.

CORIN C. on

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This storage facility is amazing!

ROBERTA R. on

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Unit was clean, service was great