Customer Reviews for Bayou Storage Solutions
(U-Haul Neighborhood Dealer)

373 reviews

2859 Ernest St   Lake Charles, LA 70601
(Near Prien Lake Mall)

(337) 433-9862

Location Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(337) 433-9862

2859 Ernest St
Lake Charles, LA 70601
(Near Prien Lake Mall)

Services at this Location:

Location Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Easy transaction!

CHRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Great service! Fast!

Brian N. 
Rating:
2.0

I returned the trailer at 6:30 am on June 4, 2022, following the drop-off and parking instructions texted to me by Vic the previous Tuesday. I pulled into the property, drove thru to a larger parking lot where I turned around to make it easier to park the trailer. I had to adjust the trailer once before unhooking it to make sure I was in the proper position. I looked around for chocks or a stand like the other trailers had, but found nothing. When I unhooked the trailer, it began rolling backwards into the grass. At one point the heavy tongue of the trailer raked over my foot. I made several attempts but could not stop it from rolling into the grass. I was billed $15 for "cleaning" because the trailer wasn't parked correctly and when I contacted the office, Vic answered. I told him what happened and he pulled up a closed circuit camera on the property. He said the camera had a glitch at the exact moment I unhooked the trailer. I told him I wanted a refund, he said he'd have to check. I told him I would check with my credit card company or a lawyer if he had no success. He refused to talk to me any further. This is the SECOND rental I've experienced with UHaul charging unexpected fees at drop off, renting a truck and trailer from Michigan to North Carolina last October. That time, I took it in stride. Not this time.

John C. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
3.0

No comments

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Very helpful and friendly

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
4.0

Customer did not leave a comment.

Cristee S. 
Rating:
5.0

Customer did not leave a comment.

Drew F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

PARRY L. 
Rating:
5.0

Customer did not leave a comment.

DANA G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Customer did not leave a comment.

IVY A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

KEITH Y. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

The girl who was over there was amazing. Super friendly and ready to help. 100% recommended.

Edgar A. 
Rating:
5.0

Customer did not leave a comment.

MUSTUFA A. 
Rating:
5.0

The owner was very courteous and helpful.

DAVID R. 
Rating:
5.0

Prompt & Curtis

TERRY R. 
Rating:
3.0

The trucks were older modeled and would shake if you went over 70mph

Jesica P. 
Rating:
5.0

They are extremely helpful, even when just calling to check options for rental and even if they don't have the equipment I'm looking to rent. I've had other locations tell me to just schedule online if they didn't have what I needed. When I did pick up there I was in and out in no time at all. I highly recommend Bayou Storage Solutions.

GRADY C. 
Rating:
2.0

Still waiting for my receipt/return papers. Location information should include the 1:00 to 2:00 lunch hour.

BLAIZE A S. 
Rating:
5.0

The young lady that contacted me through txt. Was very agrivating and continued to txt me for 30 minutes or longer. I tried to make her understand that I rented the dolly I made the reservation and my brother picked it up for me in Foley al. Because I was driving from lake charles la. And wouldn't get there until late at night. So all he did was sign my papers. I got all the emails and txr about the dolly. So when I told this too the young lady to return it. She insisted I use my brothers account to return it. He dont have an account and just signed for the dolly and I picked it up from him. She was very rude and would not stop harassing me.

GORDON W. 
Rating:
1.0

I had issues with the mobile check in to pick up my truck. I stayed at the place for over an hour talking to 4 people on the phone to try and figure it out before speaking with a field manager. I was there for 8 am as scheduled but the u haul place did not open until 10. There was a worker there at the place who saw me struggling and when I asked for her help, she said she wouldn't help me until 10 am when they opened. I tried to explain my issue but she just said she won't help me at all until they open. I asked if someone could physically come help me while still on the phone because nobody could help me. The field manager acted quite disinterested stating he could be here in half an hour (it was 9 am) but that by the time he got there, the place would be open for someone to help me. He just told me to download the app and it should work and hurried to get off the phone telling me to just call him back if I still had problems. The app ended up fixing the problem because the internet browser site was not working properly. I had to delay my movers by over an hour and a half because of this. I called the customer service line to see if I could get some money back or something because of all these issues. The person essentially told me they could almost guarantee nothing would be done because it's basically not their fault. This was super frustrating and not a good experience.

Wade G. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Best storage unit facility I have ever had !

Christina G.  |  Overall Experience 
Rating:
3.0

Get a new working air conditioner for your employees, that is pitiful working conditions for your employees who are nice.

LYNDSI T. 
Rating:
5.0

Add a label that says drop off keys here then tell them to just move the lock code to lock it

Dawn S. 
Rating:
1.0

OVERCHARGED ME !!!!! UHAUL SUCKS!!!!!

Jazmyn C. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Rudy V. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Insure that availability of reserved equipment is verified for each location and have communication notifications sent to the customer for whenever the original location for where the reservation was made has to make location revisions due availability. It is a waste of time for anyone to go to a location for rented equipment and then be informed that they need to go somewhere else.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

tanya was very efficient & nice

Allan S. 
Rating:
5.0

Absolutely the best service ever, friendly, professional and efficient. I'd definitely recommend this Uhaul facility any day.

Neil C. 
Rating:
5.0

Tanya was very helpful

Ian S. 
Rating:
5.0

Fantastic. Friendly and super helpful.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

Tanya P. 
Rating:
5.0

I would still be there if the flood had not ruin my be longings.

Jacquelyne P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexia M. 
Rating:
5.0

Customer did not leave a comment.

CORIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry D. 
Rating:
5.0

Customer did not leave a comment.

PAUL LEE P. 
Rating:
4.0

Checking in via the app wasn't working well, but the worker at the site was a tremendous help to get us on our way.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY B. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Jordan F.  |  Overall Experience 
Rating:
5.0

Best Customer service ever received ! Thank you for the great experience.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

LAURA B.  |  Overall Experience 
Rating:
1.0

Have what the fucking customer orders when they show up.

Hunter B. 
Rating:
5.0

Customer did not leave a comment.

Jenna P. 
Rating:
5.0

Customer did not leave a comment.

FELECIA A. 
Rating:
5.0

We just needed a temporary storage solution...for a quick turn around home repair. Bayou Storage worked with us to find exactly what we needed. They have always been available to be answer all our questions and were great to work with. Would recommend them to anyone looking for any storage needs.

Kevin F.  |  Overall Experience 
Rating:
3.0

The trailer dimensions are not accurate. The entry into trailer is very narrow. Could not accommodate my cargo. I immediately returned within the hour and was not able to get any credit on a 24 hour rental.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
4.0

It was a last minute decision to move that day and were happy to have a truck available. The whole process was painless and professionally executed. I have one more move to make, and I will certainly use U-Haul again.

Daniel V. 
Rating:
4.0

Customer did not leave a comment.

Tommy O. 
Rating:
5.0

You need to have more trucks brought in to this area. With all the hurricanes everyone is moving out one way and there is a major shortage of trucks, it makes it look like you don't want to meet the customers needs. Came from Texas where most locations have 10 to 20 trucks. The people of Louisiana sure need the trucks and help.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

TROY M. 
Rating:
2.0

Horrible customer service, woman was very rude.

Abrianna G. 
Rating:
5.0

Customer did not leave a comment.

Keeley P. 
Rating:
5.0

Customer did not leave a comment.

Keysha S. 
Rating:
5.0

Tanya at Bayou Storage was outstanding in picking up and dropping off the trailer.

Larry J. 
Rating:
4.0

The lady was very helpful who worked there!😊

Teri S. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel N. 
Rating:
5.0

Customer did not leave a comment.

Joquine B. 
Rating:
5.0

Customer did not leave a comment.

Hugues G. 
Rating:
5.0

Customer did not leave a comment.

Lonnie L. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

staff was extremely nice

Allan S. 
Rating:
4.0

Very efficient!

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Shalyn B. 
Rating:
5.0

Tanya is a delight to work with. I can't think of a thing they need to do to improve.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Quincy C. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
2.0

The online took over an hour, not downloading well, watched the employee scared to take key from returning customer, had to take pics of scratches before start, ran out of room for pics of all nics on vehicle!

PAMELA R. 
Rating:
4.0

Customer did not leave a comment.

jose Q. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

The young lady at the shop deserves 5 stars. She was super friendly & went out of her way to help me. The equipment deserves 1 star. The auto transport trailer lights didn't qork properly. Had to replace plug assembly. The ratchets for the tire straps were completely rusted together. Took both of us to free them up & lubricate them. Still didnt work great. All of this took valuable time i didn't have. Will figure out another option next time.

Paul A. 
Rating:
5.0

Fast service and friendly people

chhunheang S. 
Rating:
5.0

N/a

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Micah D. 
Rating:
5.0

Customer did not leave a comment.

Arno B. 
Rating:
5.0

Customer did not leave a comment.

Latosha S. 
Rating:
5.0

Customer did not leave a comment.

Harald B. 
Rating:
5.0

Customer did not leave a comment.

Adela H. 
Rating:
5.0

Customer did not leave a comment.

Hamzeh D. 
Rating:
5.0

Lady at the front desk was extremely friendly and helpful. Our move went smoothly and we’re very pleased with our unit. Our only complaint is that the place is difficult to maneuver with a trailer.

Patrice B.  |  Reservation 
Rating:
4.0

The employees were very nice & informative . Glad we chose this location!

Zyria R.  |  Reservation 
Rating:
3.0

The rent increased too often.

CHARLOTTE D.  |  Overall Experience 
Rating:
5.0

Tanya White is the epitome of amazing customer service. Her assistance at at a difficult time is so appreciated, going above and beyond on numerous occasions. She is definitely an asset to U HAUL.

BILL D.  |  Overall Experience 
Rating:
5.0

Tanya is a wonderful office gal .

CHRISTINA G.  |  Overall Experience 
Rating:
5.0

It is a secure place to store your property and I enjoyed 24hour access

Alan J.  |  Overall Experience 
Rating:
3.0

Personnel was not friendly

Daniel G.  |  Reservation 
Rating:
4.0

The staff was always helpful, especially Tanya she goes over and beyond to help and I am very grateful for her work, and I am requesting that she receives a raise please...

ASHONA L.  |  Overall Experience 
Rating:
5.0

Staff is super helpful with great energy! Really great experience!

BRENT L.  |  Overall Experience 
Rating:
5.0

The manager there (Tanya) is as professional as they come and I would recommend your storage facility' to anyone. She made things easy for me and now I also have a new friend. Thanks Tanya. Gary

PHILLIP P.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff.

KYLE C.  |  First Impressions 
Rating:
4.0

Im big on cust service so being greeted by employees with a smile was a plus. They knew my name and were expecting me. Helped me realize I could get a better fitting unit for my needs. Def recommend

Privacy R.  |  First Impressions 
Rating:
5.0

This storage facility is amazing!

CORIN C.  |  First Impressions 
Rating:
5.0

Unit was clean, service was great

ROBERTA R.  |  First Impressions 
No reviews have been submitted for this location.

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