Customer Reviews for BBT Inc
(U-Haul Neighborhood Dealer)

231 reviews

40440 US Hwy 19 N   Tarpon Springs, FL 34689

(727) 493-3989

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/24/2021: Closed

Services at this Location:

Contact Us

(727) 493-3989

40440 US Hwy 19 N
Tarpon Springs, FL 34689

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/24/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service and equipment selection.

STEVE B. 
Rating:
3.0

Can not rate location, it was not open on Saturday when I arrived.

Michael O. 
Rating:
5.0

I cannot think of a thing you can improve. The staff at the location were exceptional. Very friendly and knowledgeable.

JOHN U. 
Rating:
5.0

Friendly, helpful service. The best Uhaul experience I've ever had.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
3.0

Terrible for night time drop off. There was no lit sign to see them from the road, and the key drop box is not easily seen.

Michelle D. 
Rating:
5.0

easy to work with

Jose H. 
Rating:
5.0

Fast efficient friendly service

CHRISTOPHR O. 
Rating:
5.0

Customer did not leave a comment.

LEONARD M. 
Rating:
3.0

Customer did not leave a comment.

adnan J. 
Rating:
5.0

Customer did not leave a comment.

PATSEE Z. 
Rating:
5.0

I had really outstanding customer service on check-in and the truck was clean & well maintained. I would for sure rent from this location in the future.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Francis D. 
Rating:
5.0

henry was very nice and informative.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

CHAD LOUIS M. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Great service. Henry was very friendly and extremely helpful to ensure I had a safe trip. Thank you Dave L

David L. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Trailer was in good shape. All lights worked and was easy to pick up and drop off.

DANIEL D. 
Rating:
3.0

The mobile checkin/checkout process was the absolute worse of any I've ever had. And I've rented dozens of trucks from various companies in my life. It was not convenient for anyone except perhaps U-Haul so you don't have to deal with having a real person do the check-in and check out process. I will never ever do that again.

Kate S. 
Rating:
5.0

Customer did not leave a comment.

ROMANA H. 
Rating:
1.0

Continuously tries to run my card. I will be reporting to the better business bureau. Not okay!!

ASHTON T. 
Rating:
4.0

U-haul location could not find me! Thank God the BBT owner was working late! Google maps had no problems locating me? This could have went terribly wrong as we could not use the online pickup. That you BBT.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Henry was well organized, knowledgeable, and very helpful. No surprises and great experience.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

jeffrey P. 
Rating:
5.0

We had a very good experience. Henry was very professional and detailed- made us feel very important-

BONNIEL F. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
5.0

Customer did not leave a comment.

JIHAD Y. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ALBIN Q. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Henry was great with excellent customer service!

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Henry was very friendly. Always good to meet another car guy.

KENNETH S. 
Rating:
4.0

Rental process was easy and the staff at BBT were very nice. Would recommend and rent again from that location.

ADAM M. 
Rating:
5.0

Awesome customer service!

ANGELICA S. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
3.0

Mark the fuel gauge where it actually is and not round up to the nearest 1/4.

larry T. 
Rating:
4.0

Customer did not leave a comment.

Danny K. 
Rating:
5.0

Nothing, all gfreat.

ernesto P. 
Rating:
5.0

Everyone at BBT Inc was friendly and courteous. They made sure I had the right truck and equipment for my move. Everything was quick and easy. Highly recommended.

JOHN B. 
Rating:
5.0

Terrific

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

they have all the equipment and service to get you hooked up and moving fast!

bob B. 
Rating:
3.0

Im not happy at all i will never use uhaul again. What a rip off. Never received a call back from anyone

Michael P. 
Rating:
5.0

Having the customer test brake lights & blinkers should be an every-time-you-rent-a-trailer thing. I did, and there was a problem the rep helpfully got fixed. I do think, though, that if I hadn't tested it myself, we wouldn't have noticed that the lights weren't working until it was too late.

PAUL W. 
Rating:
5.0

Henry is a rental rock star! He took care of a problem with my 800# reservation (incorrect rate) and got me out quickly. I would use this location and ask for him every time.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

ernesto P. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

i was impressed how comfortable the 15 footer was and thank goodness for excellent a\c

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

N/A Worked out very well!!! Thank you!

TODD S. 
Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
3.0

Customer did not leave a comment.

ROB E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Henry at this location was extremely helpful and courteous.

ROBERT W. 
Rating:
5.0

Extremely friendly and helpful

Ariel A. 
Rating:
2.0

This place is very unorganized. It should not tale an hour to pick up a truck when you pre-fill and upload all of the necessary information and documents online in advance. And, I was the first and only person picking up a truck -- so being busy isn't the reason.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
3.0

Customer did not leave a comment.

Noel S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Your in store employees were fantastic at all 3 locations that I visited. At this location the gentleman was very professional and courtious, amd extremely helpful. You telephone customer service was horrible, first thing it took 15 minutes each time I called to speak to anyone, then the first person I spoke to was rude and disrespectful, then hung up when I asked if she worked for uhaul corporate, called back the next woman was considerate and respectful, gave me the number to reservation specialist. Called your reservation specialist who I was told could help that I had 2 pieces of equipment I was renting, neither at my preferred location or even conveniently located near, and both at different locations. They were very unaccomidating, lacked any sort of empathy, were disrespectful and condescending. Very poor telephone customer experience.

Allan D. 
Rating:
5.0

Terrific Product ,Great people Recommend highly

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

KENT L. 
Rating:
5.0

Awesome place!!!! Henry is such a nice person!!!!!! I will go here 100x

DOMINIQUE N. 
Rating:
4.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Very helpful, a nice change.

mike M. 
Rating:
5.0

I have already communicated with you about price problems.

DALE M. 
Rating:
5.0

Customer did not leave a comment.

Lyndi V. 
Rating:
4.0

Customer did not leave a comment.

Margaretha B. 
Rating:
5.0

Nothing as everything went great and the associates where very helpful. Thank you and I will not hesitate to use and recommend this location to rent from.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
2.0

I was charged two days. I turned the key in to some guy working in the backyard of a mechanic shop. I turned it it in on time, he said “just give me they keys” and continue to work on a car. I gave him the keys and kept on with my day. Please refund and let me know once it's done. 7274819168

ANDRES D. 
Rating:
5.0

He was great to work with.

RICHARD B. 
Rating:
5.0

I think it was Henry or Harry, he was such a kind gentleman and greeted us with a smile and made sure we had everything we needed to move. He went above and beyond for us. Thank you so so much for making our moving situation simple and easy!

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

ROSE W. 
Rating:
5.0

Customer did not leave a comment.

DICK H. 
Rating:
3.0

The attendant was nice enough. The area to pull in and park was very small.

MARCIA S. 
Rating:
1.0

Had a mildly racist sign up front about the chinese

Amber S. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
1.0

I was charged $54.00 for fuel after I returned the truck with more than 1/4 tank which per dash decal is what is required. If this is not rectified I will never rent anything from U-HAUL again. I have spent over2 thousand dollars with U-HUAL in just the last 12 months and was happy with the service until now...

Devlin C. 
Rating:
5.0

Convenient location and helpful customer service.

Matt L. 
Rating:
5.0

Upon arriving to the facility, I was greeted by a polite and professional.

Jerry N. 
Rating:
5.0

Nothing, very easy and efficient rental process.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Great service by knowledgeable people. Henry really understands the moving business

FRANCIS B. 
No reviews have been submitted for this location.

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