Customer Reviews for BBT Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BBT Inc

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ROSE H. on

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The truck we were given did not match the i.d. numbers on the paperwork. We were told that there was a full tank of gas, when there was in fact only 1/4 tank.

PIERRE T. on

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The best people too deal with great service

Randy B. on

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Customer did not leave a comment.

Doug C. on

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Craig M. on

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Fantastic, very pleased with the service I received. THANK YOU

David F. on

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Bernard K. on

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Please review your recorded line regarding the drop off. I tried calling the drop off location to confirm drop off. The phone was busy for 2 hours. I called the 800 # to confirm location and theytold me the drop off location had been changed via email the day before. I was traveling the day before and had no access to email. I registered a complaint about the service and the agent was rude! Said she could not be responsible for previous problems and hung up!!!!

Pamela B. on

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Deater H. on

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Ruthie P. on

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Very nice gentleman

Richard G. on

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Overcharged on my credit card by about $100 and having a big hassle trying to get it rectified.

Charles A. on

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Customer did not leave a comment.

ntakoulas S. on

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Great service and info

DANIEL F P. on

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Frank B. on

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mary kay R. on

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This man was even better then the first guys.

BENJAMIN S. on

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Yong H. on

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Run the other way if you are a female or a minority. The Uhaul Representive responded to my “hello how are you” question with a “you don’t want to know” response. Then he stated that I was late and that he was on his way home. I told him to go ahead and that I would leave the keys in the drop box. He then threatened to charge me for an extra day if I used the drop box and took the keys from me. I witnessed him backing the Uhaul truck into Two other Uhaul trucks and bumped the front bumper. Long story short, he said I owed him for overages. He refused to look at my contract and stated that he had to go by what the computer said. I adamantly refused because I had proof of not being late and a map quest reading showing Exact distances...he finally agreed and yelled that I needed to take it up with U-Haul and that he does not get paid enough for this “crap.” Wow! Run away!!

Leslie H. on

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Michaeljames E. on

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Fix the side door latch so the rear end of the door closes without having to push it from outside.

Deater H. on

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Gerhart Braho B. on

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Vehicle was dirty inside, the steering jerks left and right when going over 25mph. Very unsafe truck due to the steering problem and it needs an alignment. The vehicle had a hard time pulling even when empty and would shake when idle at stop lights. Very poor MPG. Overall the worse Uhaul vehicle I have rented so far, normally their newer and under 50k on the miles, this was almost at a 100k and it showed it. Got and average score since the guy there was somewhat helpful. At first he didn't want to let us park our car there when picking up the truck. Dissatisfied customer here.

Alen I. on

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As soon as we arrived the guy appeared to be frustrated with us for no apparent reason. He charged us a cleaning fee even after we explained to him that that's how we got the truck. He was extremely rude and unprofessional.

Whitney W. on

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Again... No improvements needed! Awesome customer service & amazing staff!!

Benjamin A. on

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EDWARD K. on

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mark C. on

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Owner was good to deal with but trailer had ants ?? Otherwise GTG

jorge L. on

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JORGE L. on

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Fix the A/C in the truck

Curtis C. on

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Allen B. on

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jeremiah D. on

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David I. on

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