Customer Reviews for BDK Floors
(U-Haul Neighborhood Dealer)

921 reviews

2435 Mountain Rd   Pasadena, MD 21122

(410) 437-0766

Hours

  • Mon: 9:15 am - 5:30 pm
  • Tue: 9:15 am - 5 pm
  • Wed: 9:15 am - 5:30 pm
  • Thur: 9:15 am - 5 pm
  • Fri: 9:15 am - 5:30 pm
  • Sat: 9:15 am - 4:30 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(410) 437-0766

2435 Mountain Rd
Pasadena, MD 21122

Services at this Location:

Hours

  • Mon: 9:15 am - 5:30 pm
  • Tue: 9:15 am - 5 pm
  • Wed: 9:15 am - 5:30 pm
  • Thur: 9:15 am - 5 pm
  • Fri: 9:15 am - 5:30 pm
  • Sat: 9:15 am - 4:30 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super professional and accommodating

THOMAS P. 
Rating:
3.0

All of the fees are a bit ridiculous. Have to pay for the rental, pay for insurance, pay for mileage, pay for gas and so on. By the time you get done it's not really worth it.

Shawn S. 
Rating:
3.0

Took a long time for the paperwork

MANOHAR S. 
Rating:
2.0

Fix your workers attitude. The trailer we got for a car was trashy with the license plate cut half off.

amanda C. 
Rating:
5.0

No improvement needed.

john H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Excellent service, great people who are eager to help.

BOBBY K. 
Rating:
5.0

Fast service, Great Staff thank you!!

Jossue S. 
Rating:
5.0

24/7 pick up was flawless and convenient

Alexandra C. 
Rating:
5.0

Sam at the front desk is awesome. Very knowable and friendly. BDK FLOORS is a great place for a U-Haul dealer.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Tracie A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
4.0

The location was just ok but the service was great.

NIGEL N. 
Rating:
4.0

Customer did not leave a comment.

CATUNYA R. 
Rating:
5.0

Customer did not leave a comment.

SHARON T. 
Rating:
5.0

Wash the exterior of the truck.

Blaine W. 
Rating:
4.0

Customer did not leave a comment.

karen C. 
Rating:
5.0

Nothing - Peggy was great!

KENT S. 
Rating:
5.0

Nothing

Kenneth H. 
Rating:
5.0

Best U haul in Pasadena md.

PEGGY C. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Excellent service

PEGGY C. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Staff was very friendly and professional and went above and beyond to give a pleasant experience. Will definitely be using them again next time!

marshall R. 
Rating:
5.0

Clean the windshield of the van inside.

James S. 
Rating:
4.0

Customer did not leave a comment.

Jean E. 
Rating:
5.0

It was perfect

BOBBY K. 
Rating:
5.0

Always exceptional service. Would not expect anything less. BDK never lets me down.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Darrell R. 
Rating:
5.0

Can't think of any.

Hubert L. 
Rating:
5.0

The beat customer service!! I starred out with a rough morning because of the first 2 uhaul centers.. One place booked me and then did not have the vehicle i reserved and then the second place the people did not speak english and kept telling me i was wrong and couldnt help me. Finally a friend told me to go to BDK floors and thats where we met Samantha, she was extremely helpful! Got me ready amd in a vehicle with in 20 minutes and all of the equipment functioned properly and was very clean. Would highly reccomend this place to all friends and family that would ever need a uhaul rental

KAITLIN T. 
Rating:
5.0

Super friendly staff, great customer service. They go above and beyond to make sure everything was perfect.

James H. 
Rating:
5.0

Very Nice and friendly staff. I would highly recomend

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Dustin M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca R. 
Rating:
3.0

It would've been nice if the truck had a dolly to help move the furniture

rahonda P. 
Rating:
2.0

We spent 50 minutes waiting for U-Haul to approve access to the key box. Had someone been there at 8am, they could have helped solve that problem but the business didn't open until 11am. The vehicle was way too old to only have 69,000 miles....tires were all rusty and scuffed and of all different ages. The engine struggled to get to 60 mph. The shocks were bad. The brakes were good. Upon entering the store to return the vehicle at 11:45am, I was greeted with a, "What!?" from a large lady behind a desk. I said two words: "Uhaul return" and she brightened up dismissing me with a "I'll take care of it." Don't deal with this location, we were 5 minutes away from going to Home Depot. Do that, instead.

David N. 
Rating:
4.0

Customer did not leave a comment.

Ronald T. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
1.0

The woman who checked in my truck when I brought it back was unfriendly rude and didn't tell me what my total was and charged my card before she told me . Then when I questioned the charges she gave me attitude and asked what was I complaining about. She didn't explain my charges to me to equal what I was charged.

Tina W. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Good Job

OLAIDE O. 
Rating:
5.0

Excellent costumer service

William S. 
Rating:
5.0

Everything was great and excellent customer service!

STEVIE B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
5.0

Great experience, in and out quickly. Very friendly staff!

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Went well. Thank you guys so much.

Deborah C. 
Rating:
3.0

Customer did not leave a comment.

shawn M. 
Rating:
5.0

Warn them if using the app to return the rental, to not return the key prior to completing the return on the app. I returned the key, then couldn't complete the app return because it wanted photos of the dash.

DRURY B. 
Rating:
5.0

Will use this company again! Thank you~

Jeffrey O. 
Rating:
4.0

No complaint about BDK Floors but the UHaul Rental Procedure is clumsy and time consuming. The Web based system is slow, and ponderous. You guys could do better.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
1.0

Peggy was very rude!!!! I'll never rent a truck from that location again

Darshanika A. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
3.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Great Service, would not expect anything less from BDK FLOORS & U-HAUL

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Gina T. 
Rating:
3.0

There were several issues. Although we initially requested insurance on both the trailer and the truck, the initial papers came out declining trailer coverage. The associate was frazzled and was pushing us to sign it as is instead of correcting it. My husband insisted and refused to leave without the coverage. She did have some issues with the system to "add" the coverage, but was eventually able to make it work. We rented the uhaul truck and trailer at 11am and had estimated we would be back at 4. When we called at 3 saying how it will likely be another hour she insisted we return at 5 at the latest because they had another person set to rent it. We pulled up right at 5 and parked it in front of the building, assuming the next person would be driving it off. When we got inside she didnt say "hello" or anything. She just yelled that we couldn't just leave the truck there and we needed to unhitch the trailer, back the truck in the spot, and pull the trailer where we got it from. That wouldn't have been an issue except for the fact that she had TOLD us that there was someone needing it at 5. I'm sorry but the rental fee is by day, so we weren't required to bring it until 5:30. We rushed to try to make it easy, and got yelled at for it. I dont know what this lady had going on; maybe she was having a rough day and just took it out on us. Regardless we likely won't utilize this location again.

Brian H. 
Rating:
5.0

Really appreciated Dennis meeting me earlier in the morning and assisting with getting the trailer hooked up.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Very nice lady at the front counter. She even help me lift the trailer!

Bruce S. 
Rating:
5.0

I used the mobile app to check in and out it was very quick and easy to do. Another thing was that the truck was super clean which now days is very important.

rick F. 
Rating:
3.0

There was mixup with what truck was assigned to us. Location gave us different truck than what our account said. This led to delay in picking up truck.

Adam P. 
Rating:
5.0

Customer did not leave a comment.

Gail H. 
Rating:
5.0

Customer did not leave a comment.

Andrea T. 
Rating:
5.0

Please update your website as to which UHaul locations are still operating. I booked a UHaul through Lakewood Exxon and they no longer do UHaul, which I found out when I arrived. I used BDK Floors by accident, because the owner happened to arrive to take care of office business. Technically, BDK Floors was closed, but the owner accommodated me anyway. He was great! The website is not.

Jennifer S. 
Rating:
5.0

Very friend service from BDK floors, very efficient, the gentleman that help us was very knowledgeable and very friendly. We will definitely shop there for another uhaul if needed amd new flooring for our new home when we get settled in.

Cheryl B. 
Rating:
5.0

As usual great customer service always a pleasure.

DENNIS S. 
Rating:
3.0

I reserved a 10ft truck also ordered 2 boxes and a hand truck. When I got there the location didn't have the boxes or hand truck. I had to drive 18 miles round trip to get what I needed. Other problem was the driver front tire was at 40psi so I had the other location air up the tire for me. I feel that should have been caught before I picked up the truck.

John W. 
Rating:
5.0

Great service. On time and ready to haul! Excellent customer service.

Edwin E. 
Rating:
2.0

Check the trucks before renting them out. I asked for a dolly and it wasn't in the truck.

Geraldine R. 
Rating:
5.0

Not a thing perfect

Johnny W. 
Rating:
1.0

Customer did not leave a comment.

Shane D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The service people were very accommodating

Charles P. 
Rating:
3.0

Customer did not leave a comment.

Margaret F. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Best Service anywhere

DENNIS S. 
Rating:
3.0

Truck not fueled to full, less than half way! The mileage was over 1000 less then reported!

Neal S. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

walter T. 
Rating:
5.0

The drop off was smooth and easy as well thank you

Timothy W. 
Rating:
4.0

The staff here was wonderful. Unfortunately, the back of the truck was pretty dirty and there was a dolly rolling around (not attached) back there. I was moving mattresses and other items that needed to stay clean, so I was pretty disappointed the truck was dirty.

Patrick B. 
Rating:
5.0

Could not have been easier or more efficient. Thank you.

Lonny A. 
Rating:
5.0

Customer did not leave a comment.

Kasey J. 
Rating:
5.0

Julia was very pleasant, helpful, and knowledgeable. She made the task of moving to another state much easier and less intimidating for a senior citizen.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
3.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Very kind and helpful. They were easily able to adjust my reservation to my needs. It was a great interaction

Kayla M. 
No reviews have been submitted for this location.

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