Customer Reviews for Beach Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beach Express

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Bruce J. on

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No because they said they process the return the follow morning. So they didn’t and you’ll had to call about truck location

William M. on

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The local attendant needs to be self sufficient. There was an error in my already checked in invoice and he could not correct it without it being handled by Uhaul. Then he was unable to get to the furniture pads I ordered because he did not have a store room key.

Ronald P. on

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The guy was very professional. He went out of his way to make sure I was taken care of.

Kathy H. on

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Customer did not leave a comment.

wilber H. on

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Nothing to improve, everything is perfect, excellent

Clara G. on

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Man dealing with us seemed more interested in personal phone call, etc to serve the customer. The truck we received was very old, was full of dents, part of fender hanging off, leaking when rained inside of truckbed- wetting some of our items.

MICHAEL S. on

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Personnel was very friendly and professional.

ines R. on

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Customer did not leave a comment.

Michael M. on

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Operation doea not speak english and has no product knowledge

Tamara K. on

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Customer did not leave a comment.

phillip G. on

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Horrible will never go back to this location. Cheated out of money

jeffery W. on

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Customer did not leave a comment.

LYDIA S. on

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CAROL B. on

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Customer did not leave a comment.

Lauren S. on

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My original request was Foley AL pick up. Instead I had to drive 12 miles plus out of the way to a conv store where the man could barely speak or understand English. Despite my early check in, he seemed to have none of my information. At one point, he just turned the lap top around and made me type in all my information. There was a huge language barrier, the staff was unfriendly, and I would never go back to this location again! Half my mileage was driving to this pick up and drop off location because the one directly across the street from me did not have trucks. This entire process was frustrating. I typically use Penske and regret using Uhaul.

Chalane M. on

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I was coming from 4 hours away and purposely chose a location that closed at 5, however without my knowledge my location was changed to a location that closed at 2, I barely made it and I tried to call and let them know I was on my way and I was hung up on and then when I tried to call back multiple times the line was never answered. I also ordered a pack of blankets to pad furniture and was informed they don't have the blankets there that I would have to go to yet another location to get them, which of course was closed for the day. Horrible experience, my mother had just passed and I needed a trailer so I could get things from her house, it made an already stressful situation even worse.

GLENN B. on

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A very fine business man.

Brian B. on

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Customer did not leave a comment.

Terence W. on

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This particular location, the owner was 30 minutes late to rent me my vehicle, left my rental agreement open and over charged me $90 due to that

DIANE I. on

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The sales associate gave us the number of the trailer and the location in the lot and made no further attempt to make sure we had the correct trailer or that we had hooked the trailer up correctly. When we turned in the trailer, the associate at the receiving location told us that we hooked up the trailer incorrectly and could have had an accident.

DONALD M. on

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lady behind convenience store counter said no one their to check truck & just put keys in box. someone could hit truck after I park it and you would be looking to me for the damage! I do not like the prospect of being held accountable for something I did not do. NOT a good way to do business.

melanie P. on

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Associate didn't have printer had to go across to his other store and still never got my paper work until I got off the phone with customer service that emailed it to me. It took over 1 hr half. It only took 15 minutes to connect the trailer. He didn't even do the walk around .

CAROLYN W. on

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The people who own this facility have no clue about your product and cannot answer any questions. They had a very hard time getting our paperwork together and we sure didn't ask for extra miles because they wouldn't have known how to do that.