My overall UHaul experience was disappointing. I signed up for a truck and pads at one location, only to be told when I went to confirm, the truck was not available and to call to find out where to pick it up. In addition there were no pads per my contract and we had to call around to several locations that were out of our way to find pads. I am not sure I would rent from Uhaul again after this experience.Michael M.
Customer Reviews for Beach Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ursula R.
Customer did not leave a comment.Francis K.
I found this to be a very unpleasant experience. I am moving into a new home. I am working on a time constraint. I only have my brother to help me. My UHAUL truck rental went over a day. I rented on a Saturday. The business was closed on Easter Sunday. I called and left a message stating that I will return the truck on Monday. The store manager Crystal returned my call in a very brute under tone stating that I return the truck by 1:55pm or she would charge me for another day, then she said I already charged you for Sunday, she proceeded to explain that their are other reservations. I agreed to return the truck before or at 1:55pm Monday. When I returned the truck she was very unpleasant in her tone. I walked in the store and Crystal the store manager told me to place the keys in the drop box. She then begin to tell me that the truck needs to be â€œunusedâ€ for 30 minutes. I find this information to be very irrelevant as a paying customer. I felt so confused and uncomfortable. I did what she said, by dropping the key in the box. I went back in the store to ask her name and if she was the store manager. She stated that she is the store manager. I said okay and walked out the store. As I am leaving to get into my car, she comes out the store in a aggressive tone asking me if there is a problem. I then explained how unpleasant I felt during the entire transaction. She proceeded to go back in forth me. I simply answered her question. Crystal never thought of me or my feelings throughout the entire transaction. This will be my last time renting from the storage unit. I pray Crystal utilize guest skills when working under pressure.Myrina M.
Customer did not leave a comment.Pamela W.
Representative very knowledgeable and helpful. If the need arises again I will be back.Neal V.
Renting the truck should be easier and quicker. The truck was not in great shapeJesse S.
Customer did not leave a comment.DAKOTA S.
Customer did not leave a comment.Walter G.
Customer did not leave a comment.Kimberlee K.
Customer did not leave a comment.michelle M.
Customer did not leave a comment.Richard C.
Nothing, absolutely excellent customer service and accommodationJENNIFER P.
They were great an Apologized for the other Locations carelessness....CHARLES S.
Customer did not leave a comment.JOHN B.
This was a great and very easy drop-off location.Aaron J.
Customer did not leave a comment.Karla M.
Don't change anything about this location. It was an excellent experience.JAMES M.
Great rental experience.Michael S.
RAN ALL AROUND 9-12-20 TO FIND OUT WERE TO PICKUP VAN .NO PHONE CALL ME EMAILED 7:30 AM MORNING OF . I DO NOT CHECK MY EMAIL EVERY 5 MINUTES .William S.
Customer did not leave a comment.Swanson D.
Customer did not leave a comment.Robert L.
Owings UHaul was excellent. The vehicle was clean and in good shape. The UHaul online reservation system was pretty poor, though. I was ready to go by 8:40am but had to wait til 9:00 am for the owner to open the shop due to the online system bugs. Then I found out that the online system had assigned me a van that didn't have a key available.Mark B.
Customer did not leave a comment.ALEXIA B.
Support person was unpleasant and rude (both at pickup and upon calling about bogus cleaning charge). Cleaning charge is bogus. The trailer was swept out and yet I was charged for "dirt down the side" (funny since what was moved were 300 lb wooden boxes 100% wrapped in black plastic before they were ever loaded so where exactly did that "dirt" come from) and "a dead bug". Will never use this location again.Chris M.
Customer did not leave a comment.LANCEJ P.
Customer did not leave a comment.Maria B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Jeffrey S.
This was not the location I was told to arrive that on the day I rented the truck I had to drive another 10 minutes to a different facility then what they told me. I also reserved some furniture pads when I rented the truck online and when I arrived at the location there were no furniture pads. Although the customer service representative at the location was very pleasant and helpful and she deducted the cost of the furniture pads I feel like I should've been given some other kind of relief.Teresa W.
I wished I hadn't had to drive to that location when Calvert Auto is right next door but Beach SS was great.Richard D.
There was really no room to park the truck when returning it, and was charged $25 for â€œcleaningâ€ a clean truck... disappointed in that...Marsha C.
Customer did not leave a comment.ANGELO C.
Everything was greatMADORA C.
No improvement needed at this time. Service was excellent! JimJames J.
The service was excellent. The staff was very helpful and explained everything to us regarding the virus.Mellissa B.
Customer did not leave a comment.Deborah K.
Customer did not leave a comment.BRIAN F.
The truck cab floor was covered in potting soil. It looked like it hadn't been cleaned out at all.Emma R.
Customer did not leave a comment.Derrick M.
I used the mobile pickup service which seemed like it would be seamless. A couple days before my pickup date, I was prompted to upload a front and back image of my driver's license. When I got to the pickup location, not only did I have to upload the same pictures for a second time but also had to provide additional information to confirm my identity. I really think phone calls to my mother and sister could have been done previously, and should have been avoided at my time of pickup since I got the truck at 7am.Kristina T.
Excellent customer service with and an all around great location to rent a uHaul truckJason E.
Great service, clean van, love how it is 24/7 accessible.Michael B.
The office manager, Crystal, was super helpful as she always is. We were having some issues with the mobile pickup and she helped us through it. Highly recommend this location as a pickup point!Chelsea B.
Customer did not leave a comment.Joel W.
Customer did not leave a comment.Cheryl D.
Customer did not leave a comment.John K.
Just want to thank Rachel for her service at beach u haul in Owings I don't know if that is her name, but thanks Great experienceAndrea G.
All the text message & email was very sketcy ! Had trouble confirming my reservation when picking up truck ! Was kinda put off by somebody calling me monday 2days after I returned on time at same location & asked me about location of truck ??? You have to do better than that !!Harold D.
Tried to do auto check in but was unable to complete on the phone. The attendant was able to complete the process in the stir.Charles Z.
Customer did not leave a comment.Joshua J.
Customer did not leave a comment.Adair D.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.Maria M.
Customer did not leave a comment.Lori B.
Customer did not leave a comment.Michael D.
The Representative was very Pleasant and very knowledgeable: She was very Professional. And she also helped me with assistance to the next UHal.eric M.
Customer did not leave a comment.David W.
100% satisfied, will recommend to others and I will use this facility again.mIchelle N.
Everyone was courteous and friendly.Thomas F.
Customer did not leave a comment.Clinton S.
Worked perfectly. Very happy.Eric P.
Customer did not leave a comment.Gary R.
Be more honest about the cost of the rental. How the cost went from the widely advertised 19.95 to 107.66 for a short distance of less than 90 miles for 6 hours returned as rented I fail to understand. But there you have it. Will not use Uhaul again.Hugh W W.
Convenient location for where we live.Robert W.
Great service.Charles C.
Staff was very friendly . Very nice and clean environment. Even has coloring for kids to occupy time.Amber M.
Customer did not leave a comment.William S.
Customer did not leave a comment.David M.
The woman that runs this location know her job and is people friendly. U-Haul needs more people like her working for them.RUSS R.
Customer did not leave a comment.Jim W.
Customer did not leave a comment.Gail D.
The location was supposed to be open at 9:00. When we left at 9:10, no one was there still. Would have preferred a person to return truck rather than doing it online.Randy J.
Some of your online information differ onsite or your agent isn't aware of. I mentioned to her of the $5.00 that i signed for online about the lockout and the gas etc and because i forgot to gas up again it wasn't honored and i was charged $38.00 for a $20.00 fill-up.Carolyn T.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Rachaellynn B.
Customer did not leave a comment.jackie R.
Customer did not leave a comment.Christine C.
Customer did not leave a comment.Karl S.
Crystal was very helpful.Katharine S.
Customer did not leave a comment.Jeff P.
No comments for improvement. Couldn't be more pleased with how everything went. Highly recommend Beach Self Storage.John T.
I can't think of anything to improve the overall experience as the person at Beach Self Storage was very helpful and the van performed well. Thanks! Bill BozmanWilliam B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Randy P.
Customer did not leave a comment.Erica S.
It's just not the greatest location to get in and out of - depends on the time of day and traffic.betty H.
Customer did not leave a comment.Nathan K.
Easy breezing checking in & out.Cynthia B.
The truck was great. Drove as easily as a car. I will definitely rent one again when I need a vehicle that can carry large items. Very reasonable price too.JAMES B.
Customer did not leave a comment.Wayne L.
This location did everything right! A stress-free experience. Thanks!Julie C.
Customer did not leave a comment.Mark R.
Though the location provided great service, the Uhaul website changed my location without me knowing until after the reservation was made. It added 8 extra miles each way which is pure Uhaul profit and in my opinion an unfair business practice. It should be more clearly shown when a chosen location is changed especially when you charge by the mile.Sharon H.
Tabiotha was Fantastic. She was very knowledgable and accommodating. Had a wonderful experience and will definitely reccommend Beach Self Storage to everyone, I know.Valerie P.
Excellent service by the attendant at the office. Vehicle was clean and almost new. Very good experience.joel R.
Customer did not leave a comment.Dan B.
convenient location for me and a pleasant experience overall...i think my bank statement shows i have been double billed for the cargo van but i'm sure it will be correctedArthur L.
The Area Manager, Tabatha Willey, is exceptional at her job....professional, efficient and goes the extra mile to make sure customers are aware of important things.
Customer did not leave a comment.Christopher G.