Great service!
LAWRENCE C
Customer Reviews for Beach Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gina was great very professional and Friendly thank you Gina for all your help
Glenn SU-Haul needs an inventory tracking system. The website let me reserve two Dollies. I happened to call the location the day before and luckily they told me they didn’t have any. If I don’t happen to call, I would have been in a really bad situation. I was able to find them at another location. How can the website let me reserve if they are not there ? This is unsat.
NICKIANN LTerrible experience , they charged me 4 times on my card , still have not got me money returned to my bank account .Numerous phones calls and no resolution at all . Can not access my funds in my account due to this cause by this company .
NATILEE DVery cordial professional help at the location.
ROBERT BVery helpful and efficient.
PAUL RThe staff was amazing and answered all Of my question's. Will definitely rent again.
MICHAEL BTrick was great but the staff is what brings me back
JOHNATHAN BPick up is absolutely horrible many things wrong with the pickup. Uhaul is getting worse.
KIRA CExcellent experience from start to finish. Special mention to Gina at the Boyd’s Turn Rd, Owings, MD location for providing great service!
Greg MThe equipment ordered (blankets and a furniture dolly) were not included in the truck. The app is horrendous to use. The average wait time to speak with a live agent when the lpick-up ocation is closedt to resolve an issue was over 20 minutes! All in all, it took over two hours to resolve my issue!
Karen LThe store attendant was very helpful. She actually found me a truck at another store for the next day that I needed, and booked it too.
Deborah JGina (the Manager) is wonderful to work with! Always helpful and pleasant; a great representative for Beach Storage and U-Haul.
Theresa MReceptionist was very pleasant and helpful.
Gregory FExcellent customer service, the cargo van I rented had an odor of stale cigarette smoke.
Margaret MUhaul charges fake charges like safety fee Convienence fee Nice fee
Wayne KGreat phone service though it would have helped gad I known other contacts were needed. Van windshield was horrible and really caused significant glare from the sun. There was stuff left in the van from prior users.
Thomas DMight want to install public wifi to facilitate the mobile check in.
Ryan BNone
Shante GThe customer service was amazing! Unfortunately, I didn't catch her name but the employee working the day we rented our UHaul was personable and knowledgeable.
Emily CNice, reasonable etc
Kimberly WHave more moving supplies (dollie’s) on hand to rent.
Stephen DFriendly stafff. Easy rental process.
MARY CExtremely pleasant experience!
Jerry SVery personal and helpful with all my questions and concerns..
Rowena JThe only thing I didn't care for, was the message I received about entering information into a website. I didn't understand it. A lot of people are older and or don't have computer equipment at their fingertips that every minute. I have to do all that kind of stuff on my phone and it's just too frustrating. Automation is great, but it shouldn't be forced upon people. Therefore we really struggled to get the vehicle back in the same day which was hard because it was a Saturday and early closure. Otherwise everybody was helpful. And the overall experience was okay.
Charley sThank you everything went great!
Adam CGina was super. Welcoming, helpful, informative and got us what we needed at the ' 11th' hour!! Hard to improve excellence! Thank You!
David Wease of use location was excellent Ms Windsor had good CS skills
joseph mNothing. Nice facility, very friendly efficient staff. Brand new truck. All perfect!
Elmer HMy move was perfect in every way, U-Haul made it so convenient, with being so close and their employee were the best! I highly recommend their service to you on your next move.
Evelyn ZTire was flat when I got the van. Wasted 3 hours getting it fixed.
Jeremy SMake sure that there are enough blankets for the order. Ordered 24, got 6. Also, having all items in the truck would be good too. Based on other Uhaul experiences, all of the items ordered were in the truck and ready to roll.
Philip TThe trucks AC system was horrible and that wasn’t good seeing as it’s the middle of summer
James HDon’t reschedule me without contacting me about it first and having it be literally within 24 hours of the reservation and be over an hour away. That would be a good fucking start tbh.
Taylor SThe staff is always friendly!!
Sheila MAbsolutely loved the lady sitting at the desk. She could not be more helpful!!! Appreciate her!
RYAN KAt this location, I had a smooth transaction. My sales rep was awesome!
Darren WUpdate vehicles. Cleaner vehicles. Smelled of smoke and sounded like it could break down at any moment. Air vents didn’t work unless I went under a certain speed. No Aux/USB outlets for phone charging and gps. It did the job, but overall - not the best experience with the truck
Alexandra KWebsite for the return kept crashing, so I had to restart the process 3 times, including turn the vehicle on for the proof of gas/mileage picture. It would be great if progress could be saved between each page.
Arianna JEvery time I rent from this location it is a pleasant experience. Very professional, friendly and engaging staff. The vans I rent are clean and well maintained. Fast check-out without any waste of time. Outstanding service. Thank you!
ANDRZEJ MFriendly vendor. Good location.
Donna MThe two women that worked with us on Saturday 1/29/22 were very kind and had aa lot of information ready for us
Theresa MWarmest greetings and best customer service I ever received.
Suki BNot a thing. Experience was excellent. The service was fast, friendly snd very professional.
Charles PEasy and excellent rental experience!
Gary BThank you so much Cassidy for the great help. Joseph Mandile
Joesph MVery friendly and professional staff!
Brian MThey were kind and friendly! Would definitely use again!
Kari P