Nothing everything was easyPAMELAE C.
Customer Reviews for Beacon Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup procedure was very confusing and poorly organized. It was not communicated that we needed to do a mobile check-in to access the truck. We first attempted a regular pickup, then when we found the site without any employees, we canceled the reservation and rebooked with a mobile check-in. The trucks were not located on the Beacon Car Wash lot but rather in the corner of the parking lot across the street. Instructions to obtain the car keys were not written in full sentences. There were car key lock boxes at the Beacon Car Wash but the car keys were confusingly located in the back of the trucks themselves. The locks on the lockboxes and the trucks were similarly labeled, which exacerbated the confusion. Our attempts to communicate with UHaul support were disastrous. The agent "helping" me called my secondary contact but hung up after 5 seconds. The agent never called me, despite having my number. The app was spotty and would not properly refresh. Lastly, the drop-off procedures didn't indicate what to do with the car keys after the rental. I left the car keys in the lockbox.Zachary E.
Customer did not leave a comment.JOSEPHMICHAEL R.
Thank you as the rental experience was convenient, easy, and courteous.Steven B.
Customer did not leave a comment.JUSTINBERNARD S.
Customer did not leave a comment.JACQUELINEP B.
Everyone was courteous and friendly and helped me promptlyDan B.
Equipment was clean place easy to find . the person who helped me was very professional .Keith W.
Customer did not leave a comment.Ruben S.
The radio did not work. Other than that, everything was fine. (it would have been nice if the truck had a ramp, but I guess that's not a feature of the 10-foot trucks)STEPHEN CURTIS K.
Customer did not leave a comment.DELIAH M.
I will follow up, or if you could help through this form I would like a discount since we did not receive furniture pads or a dolly which we paid for in the reservation.Paul L.
Customer did not leave a comment.Angela F.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.John B.
Great customer service !!!!THOMASJ O.
It's not easy to locate the desk where the U Haul operation is run out of. There are no signs. The truck was beyond old. Around 150,000 miles old. The strain on the engine was audible.PATRICK M.
Everything went well, both customer service representatives conducted themselves professionally. The equipment was perfect, the rental rate is good. I would definitely recommend U-Haul as a moving solution. Thank youHORACEE J.
Nothing very clean and everything Thank youCarolyn G.
Customer did not leave a comment.Julia D.
Customer did not leave a comment.PIKEYJOSHUA DAVI H.
Location was closed upon arrival. Had to strangely go to a grocery store across the street to speak with customer service to pick-up van. Also technology is a mess. Takes forever to book online and then the ridiculous follow-up call to actually book is insane. Then ended up having to pick-up at a location 20 minutes from where I selected.ANTHONYMICHAEL L.
Clean van. Helpful people. My one complaint is a location of the key food uhaul counter should be included as a map beside the key boxes. Took me a long time to get help when I could not get the lock open.Susan B.
Thank you for such a stress-free experience!Veronica F.
Truck was not in a easy spot to get to meaning very tight to get out of another truck was behind mines not even a uhaul one.Also this location did not have any hand trucks which I had requested which made me late for my appointment. I had to try and work without it.I called uhaul and the closet location was 15 or more mins away over the bridge and in another county.Kenneth H.
Customer did not leave a comment.Jennifer G.
Nothing excellentHILDAROSA L.
Everything fine w service and providerâ€”the truck itself has an issue. Upon pick up and throughout rental a warning bell is activated and the message â€œright rear door is openâ€â€”this is accompanied by a sound like the locks unlocking and locking again â€”I tried repeatedly to close the rear doors and lock themâ€”they appeared to be secureâ€”but the warning bell and the sound of the door locks opening closing continued.Mick F.
Customer did not leave a comment.Jermaine L.
Customer did not leave a comment.Michael K.
For in-person pickup, you need to go across the road to the grocery storeVinod J.
Just to get more trucks, will be greatOliveras R.
Customer did not leave a comment.Fernando D.
Customer did not leave a comment.Fernando D.
Confusing that the office is across the street.Frederick D.
Making a reservation was easy and the service was excellent.David S.
Customer did not leave a comment.JOHNJ F.
Customer did not leave a comment.Latyra G.
Totally unclear where the drop-off was. Baffling!Zachary S.
The only downside is that when I returned it, the parking space I took it from was taken and there were no spaces available. There was also no indication of what to do in that situation and no Uhaul staff person on hand to ask.Ryan P.
Customer did not leave a comment.DEBRALYNN P.
A convenient location for self-service Uhaul. Not a particularly glamorous facility but good for its intended use.Daniel C.
Your prices advertised one price but paid a higher rate for mileage.Gabrielle L. R.
Customer did not leave a comment.MICHAELA A.
Customer did not leave a comment.LATANYAG S.
Everything went well. No improvement needed as now. Good service!John R.
BUT. Major issues with booking, online + phone help issues aplenty... phone agent double-booked after driver's license needed to be re-input leading to nightmare pickup problems.. We basically lost a whole day over it and would like booking guaranteeÂ of $50 reimbursed. Thanks! Doug & Aimee KarrDouglas K.
Customer did not leave a comment.DEBRALYNN P.
Thank you! Great experience!Timothy L.
Everything was perfect! Would definitely rent from them again.Timothy L.
Customer did not leave a comment.Michael T.
The computer was down he did his best for us to get the vanHorace G.
Only problem was a "right rear door open" indicator that stayed illuminated while driving...the both rear doors were closed.Douglas J.
None really. Very easy to rent and return.Ma Jonna Bernade B.
I couldn't pick up van on time because your web site for self pick-up not working properly. I had to wait over 30 minutes from the original pic-up time to get the key from U-haul rep. What's the point of early p/u if it is not working. On dash was message that right back door are not close properly and dome light on the front and in the back was on the whole time. The car has only lil over 5000 miles on it......Pavel T.
Customer did not leave a comment.Melvin L.
This is the second time that it has taken an hour to check in with U-haul in the past 3 months. The last time, I had to drive 20 minutes away to rent the van I had confirmed to pick up closer, at my own expense for the extra mileage. This time, the app closed out my reservation before I was able to even finish checking in. I was charged twice for the reservation, just so I could leave after an hour. This issue is still somehow open as well. I also had to wait an hour to checkout, as the Uhaul app was showing as completed in the vendor's system but not in mine. It says something to a lack of training and quality control here that I have experienced this BOTH times I've chosen to use U-haul. Additionally, I accidentally called the roadside assistance line and was given complete attitude on the phone for calling the wrong number. The last time I was on the line with a representative while having to drive 20 minutes away, I was also talked to with an attitude. I will never be using U-haul again, and plan on placing a claim for both occurrences with the BBB.Madison S.
Please desÃgnate specific spots for use by returning renters. The parking lot was full and it was not easy to squeeze the rental van in the only available spot.Victor B.
This company always over charges. Home Depot has a better truck rental then this company. How the hack, do you charge always charge double then what the actual cost was. First I registered on my phone checked in on my phone and it still took me a half hour to get the keys to this U-Haul truck. Then my estimated amount was $59 after I took very care of this shit truck washed it and brought it back you guys want to charge me $162. Hilarious very funny I'm disputing the whole entire charge until you guys realize that you can't do it so good luck. If this company has been stealing money from people for this long I have no idea why you guys are still in business it is baffling. Every U-Haul I've ever been to has shitty customer serviceRicky E.
When I went to return the truck, before 5pm, the entrance gate was closed, and the exit gate was half closed. The truck barely fit in the gate, and I had to drive the wrong way in order to get the truck on to the lot.Jesse F.
Great experience Super. HelpfulJohn F.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Brian J.
easy, polite and courteous... would definitely use this location again and highly recommend. thanks so much!!Suzanne Z.
Customer did not leave a comment.Daniel M.
Customer service was located in a Key Foods supermarket and the person to receive the truck was not around. It took me a half an hour to find the place since the lot is across the street at the carwash. No one was around to help at the car wash when I was asking who to give the keys too. Bad experience again!ROBERTO C.
Customer did not leave a comment.ryan F.
Great guys ?? Thanks so muchKathleen G.
Customer did not leave a comment.Abraham S.
Customer did not leave a comment.Alberto D.
Customer did not leave a comment.kristen A.
The drop off location is a carwash. However the office is across the street in a supermarket. The attendant at dropoff Barely spoke English. The attendant at the office did not know how to complete the paperwork.Paul C.
Never seen a uhual vehicle so cleanJennifer M.
Would definitely use again and tell my friends, it took about 5 minutes to be on the road , van ran great and was comfortable the staff was kind and courteousBrian M.
Customer did not leave a comment.burim L.
customer service was excellent! very accommodating and friendly!susan G.
There was some kind of paint or liquid spill in the back. It didn't affect my use of the van. I would not have been able to pick up the van if an employee had not shown up. The gate to the lot was closed. The van I was scheduled to get was blocked in by another truck. He had to switch the booking for me.Aaron W.
No one was there to take the vehicle and the signage was confusingANTHONY H.
It was unclear where to park and what to do because the gate was closed, but once I called the number the person on the phone was very helpful and ultimately it was easy to drop-off. Again the phone did not work to be able to self-check-out/take pics.Larissa S.
Very convenient. Maybe a sign indicating where office is? Otherwise super fast and thorough.Victor Emil D.
Make it obvious where the u haul trucks can parkJennifer J.
Customer did not leave a comment.Jo-Ann H.
They charged me $35 for a quarter tank of gas. That is not standard pricingDANIEL C.
Customer did not leave a comment.Steven B.
no complaints...everything went well and easy, i would do it again..thank youkristine K.
Process was quick, easy, and simple ! Thank youJonathan M.
There is not enough parking for U-Haul trucks at the Beacon Car Wash, which is the only reason why I wouldn't recommend it as a drop-off location.Nicole L.
Great customer serviceADITYA A.
Very satisfied customer, dealer was friendly , polite and answered questions w/o any attitude at all. Totally professional.Sylvia B.
Excelente, muy buena atenciÃ³n. Se lo recomiendo, todo a tiempo.Abraham S.
The drop was good until I got billed for gas meanwhile I put gas in the vehicle right before dropping it off. So that's annoying and have to go out my wayJENNIFER M.