Customer did not leave a comment.Muriel M.
Customer Reviews for Beamsville Buzbys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and friendly staff. I had a great customer experience easy to use service very nice business model.Fazal A.
Better signage. I only saw a convenience store. Difficult to see that it was a uhaul location.Donna S.
Customer did not leave a comment.hans H.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Tanya W.
The individual in charge of the facility was offsite. The person in the store took a photo of my drivers license and texted it to her. WHO DOES THAT???? My drivers license? Didn't even tell me what she was doing, just snapped it. Huge HUGE security problem there! My pickup was supposed to be 715, no one arrived until 8 am. Bad check in, she called from a remote location and was very hard to understand. The truck had not been cleaned, so I returned it as I got it. No walk around, no fuel check, no nothing. Just â€˜take a photo of the mileage in and out'. Upon return I was required to text her the mileage upon getting the truck and returning it. She started responding to me like I was her employee, didn't realize I was the customer. Terrible terrible experience. I ll never use them again.Tonya F.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.Avtar S.
Customer did not leave a comment.Simona M.
I would recommend training the clerk at the dropoff station on the steps to take to check in the vehicle. We had to wait around 10-15 minutes for the clerk to call their supervisor and for them to be told what to do over the phone. The clerk seemed lost and told us ''if only I was trained for this''. I find this behaviour very unprofessional. Otherwise, everything else was fine. Based on my overall experience, I will never rent from UHaul ever again, and I will not recommend UHaul to any of my friends and family.Lukas S.
I need a call. Over charged and terrible experienceJASON B.
When I submitted my reservation I did not add the $15 protection, somewhere between picking up and dropping it off it was added, and I was not informed. When I dropped off the vehicle I noticed the variation in price and the associate at the location went over the billing details and it turns out that I was charged for it. I told her I refused to pay for it, and she told me she was closing the ticket so that the next customer could rent the truck and that I was to call UHAUL and figure it out.Agata C.
Customer did not leave a comment.Kamla N.
Truck worked ok, even with the stone chip in windshield. Return was fast ( no customers) in store.Dan D.
Customer did not leave a comment.jose C.
I was told not to park my car on the property after receiving the keys for the truck! This is unacceptable! I had plans involving use of the truck on a schedule. When I rent a truck I expect to be able to leave my car where I pick it up!!Brian S.
Customer did not leave a comment.David B.
Customer did not leave a comment.brian S.
Customer did not leave a comment.STANLEY B.
Customer did not leave a comment.BRADLEYDANIELCUR G.
Customer did not leave a comment.ANOOJ WAHAB P.
Customer did not leave a comment.Eleanor D.
I have already put my complaint in but it would be helpful if the loacation that i was sent to, to pick up my uhaul was aware of our arrival to begin with. Secondly our uhaul was completely snowed in and stuck in snow and ice which we spent 45 mins digging out just to go do what we needed. Very poor experience this time around.Christopher C.
One of the worst experiences of my life renting a vehicle. Incredibly stressful, new location for rentals . Not trained at all in how to use systems. Check in and check out were an absolute nightmare!!! I will never use uhaul ever again or recommend to anyone. Shame on you.Patrick Y.
Guy ar counter.. behaviour was terrible. 2nd they do all the work on cell ph. Does not have desktop. Took long time on return. Moreover his behavior was terriblenarender L.