I booked a 15' truck with a dolly ( which was retreived from another rental vehicle). I also booked blankets and 2 furniture moving dollies. I double checked with the lady at Buzby's and they didn't have the equipment I had booked. The lady was very helpful and pleasant. The truck was not ready, there was no snow brush and it was covered in snow & ice. The lady at Buzbys got her own personal brush and tried her best to clear the snow & ice. There was ice on the roof which was flying off on the highway, as I was told by drivers behind me. The back door was very sticky & hard to roll up. The cab was clean, it had good heat, but there was no automatic mirrors. Being a short lady, an extra step/ running board would be an asset. It would have been nice to know ahead of time that the rental equipment was unavailable and that the truck could have been cleared and ready to go for my pick up time. I spent 1/2 hr of my time at buzby's trying to get the truck clear of ice and snow, this put me 1/2 hr late for my destination which had people waiting on the truck The location is convenient for me, and the lady at Buzbys was friendly & helpful. However, I am not sure if I would use this location again if it can't supply the booked equipment for my rental & have the vehicle prepared and ready for pickup
Robyn G
Beamsville Buzbys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beamsville, ON L0R1B5
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- 3.5 Average Customer Rating
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I was supposed to pick up my truck in Grimsby, the day before my move you relocate me to beamsville which was very inconvenient. Then, when I get there, the rude attendant tells me the furniture dolley I really needed is not in the truck which made my move 10x harder. My experience was absolutely horrid and I'll never use uhaul again. My back in in crippling pain now without that dolley.
Mitchell CFriendly staff and convenient location!
ELIZABETH PHave to wait 15 minutes at the store as the store employee send the picture of driving licence and have to ask for approval. The truck had three feet of snow when i got it has no equipment to clean it that i can use have to wait about half hour after i got the truck so that ice in wind screen melts little bit and have a little vision to go on the road and still have to drive as it was too risky but had no other choice. Luckily was only going 15 mins away.
Sneh PCharged me gas after I put gas in it then never called me back
Peter R