Customer Reviews for Beartooth Hardware Inc
(U-Haul Neighborhood Dealer)

223 reviews

150 Southgate Dr   Aitkin, MN 56431

(218) 927-1880

Office Hours

  • Mon-Sat: 7:30 am–5:30 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(218) 927-1880

150 Southgate Dr
Aitkin, MN 56431

Services at this Location:

Office Hours

  • Mon-Sat: 7:30 am–5:30 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Going in a day early and verifying the reservation and completing all the paperwork made checkout and return very easy.

Rhonda V 
Rating:
5.0

Hometown customer service at its best!!

Kellie G 
Rating:
5.0

Customer did not leave a comment.

Kellie G 
Rating:
5.0

Personnel was very knowledgeable and helpful.

Steven P 
Rating:
4.0

N/A

AL S 
Rating:
5.0

Customer did not leave a comment.

Jeff A 
Rating:
5.0

Customer did not leave a comment.

Marlyn S 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
3.0

Customer did not leave a comment.

Eric P 
Rating:
5.0

Great place and Great customer service. Brian, the owner was outstanding.

ted a 
Rating:
5.0

Customer did not leave a comment.

GARY S 
Rating:
5.0

Great Customer service.

Robin J 
Rating:
4.0

Customer did not leave a comment.

Jim Y 
Rating:
5.0

All good.

PAUL A 
Rating:
5.0

Customer did not leave a comment.

adam c 
Rating:
4.0

Customer did not leave a comment.

Jim Y 
Rating:
5.0

Nothing.

Tom K 
Rating:
1.0

Customer did not leave a comment.

Amy M 
Rating:
2.0

Customer did not leave a comment.

Prethish M 
Rating:
5.0

Customer did not leave a comment.

RODNEY F 
Rating:
3.0

Rented a6x12 trailer in Aitkin, Mn. for a one way Mn. to Az. Was told by U Haul in Mn. If I dropped off trailer early, I would be credited for unused days. This turned out to be FALSE. Sounds a little like false advertising!

Edward S 
Rating:
5.0

Customer did not leave a comment.

JESSICA S 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
1.0

Customer did not leave a comment.

PAUL H 
Rating:
5.0

Customer did not leave a comment.

ANDREW O 
Rating:
4.0

Truck was filthy , The owner swept it out. He was extremely nice. The air conditioning wouldn’t work. 2 days and 800 miles of heat and road noise. That was not a good experience. You owe me a refund of 1/3 We were not in a position to return or reload our items

PAUL N 
Rating:
2.0

Hardware store only certain employees are trained to help with Uhaul trucks. Had to wait, they pulled truck up and gave us key and said gas was 1/2 full, did not do a walk around to check for damage, Also every other time I have rented a truck there has been a dolly attached in case I needed it I could snip the zip tie and use then get charged. This truck did not have it in there, Good thing I had brought mine along but could have used second one. Also there was a dog walking around and I am allergic, I do not frequent places that have non service animals.

LINDA R 
Rating:
5.0

Very friendly staff. Were conscientious to connect trailer safely.

Lyman W 
Rating:
5.0

Customer did not leave a comment.

JANE B 
Rating:
5.0

Not much to improve. Brian,Patrick and Darla were great very nice people. The kind you want to hang on to And Roger ( good friend) too had a good visit with him

AUDREY N 
Rating:
5.0

Customer did not leave a comment.

TERESA J 
Rating:
5.0

Great people

RICHARD D 
Rating:
5.0

Customer did not leave a comment.

Jan C 
Rating:
5.0

Perfect!

art b 
Rating:
5.0

Customer did not leave a comment.

FRANK R 
Rating:
5.0

Customer did not leave a comment.

MIKE T 
Rating:
5.0

Very nice people

Brandon E 
Rating:
4.0

Customer did not leave a comment.

Luke M 
Rating:
5.0

Customer did not leave a comment.

Connie W 
Rating:
4.0

The instructions for drop off were not clear. The staff at the drop off location sounded angry when she called me—despite the fact that the online instructions said we should put the keys in the key box (which we did) and a staff member would call. She sounded angry that we did not come into the location to check in the vehicle, even though that’s not what the directions said and it was not at all obvious that that was what we were supposed to do. If the expectation from the staff is different than the online instructions, that should probably change on one end or the other.

Sarah S 
Rating:
3.0

Customer did not leave a comment.

Janee C 
Rating:
5.0

Excellent staff, truck was ready and they pulled it around for us even. The check out process was handled so well - loved this place.

Bruce W 
Rating:
5.0

Customer did not leave a comment.

Hudson V 
Rating:
5.0

This location was excellent. But setting up the contract with one 800 go U-Haul was a disaster. My bill is severely screwed up. I need to have somebody get back to me to straighten it out. Thanks.

Jeff H 
Rating:
3.0

Uhaul computer very slow

Thomas S 
Rating:
5.0

Customer did not leave a comment.

jesse R 
Rating:
4.0

Customer did not leave a comment.

Gary C 
Rating:
5.0

Great

Bill B 
Rating:
3.0

Customer did not leave a comment.

Isaac B 
Rating:
1.0

They switched our drop off location mid return to a place 40 minutes farther away.

Isaac B 
Rating:
5.0

Local location did great job. Only frustrated with national scheduling process. Had equipment reserved and they changed to different location 100 miles away. What other company would they that is acceptable to customers. Try that in car rental or airline industries. I had to downsize my truck to pick up at original location. Extra trips in smaller truck cost me more money for mileage.

Lyman W 
Rating:
5.0

Jean was extremely helpful and friendly and is customer friendly.

Chris P 
Rating:
5.0

Customer did not leave a comment.

LYLE H 
Rating:
5.0

Customer did not leave a comment.

Pat R 
Rating:
5.0

Customer did not leave a comment.

Tanja B 
Rating:
3.0

The lot attendant was there within a few minutes after we called the number.

Karen L 
Rating:
3.0

It took me over two hours to pick up the truck. I got there and had to call because I never received anything from the place as far as a contract or email on how to pick up when store is closed. Once I got off the phone because the lady told me what to do, I checked my email and was following the directions just to find out the truck they told me to get was not there. Then I had to wait 40 min to talk to someone and let them know the truck they stated I should pick up was not there. The lady set up another truck and I went through the checklist of things to do and started driving away. I then noticed the cup holder had melting m&ms in there. When I got to my destination I noticed there was a crack in the windshield across the bottom. The entire time I was driving it I was worried I was going to end up being charged for it. I even ended up being charged for an extra day because according to the contract (that had the wrong truck on there) stated I needed to drop it off by 7:30pm because I picked it up at 6:30. Due to not even knowing what truck I had until after 8:30 pm I figured I would have at least half an hour more time but that was not the case. The app blacked out on me 3 times making the truck at the drop off location at 8:05 so was charged $97 more.

NATEL G 
Rating:
5.0

Customer did not leave a comment.

ken f 
Rating:
4.0

Customer did not leave a comment.

Tammy S 
Rating:
5.0

The owner and his Team are very professional and helpful.

Todd A 
Rating:
5.0

Customer did not leave a comment.

Phil C 
Rating:
5.0

Customer did not leave a comment.

Lisa C 
Rating:
5.0

Customer did not leave a comment.

Jeremy T 
Rating:
5.0

Everything was great! Even needed it for another day and they could accommodate,. Everyone was friendly and addressed me when I came to return, easy return fast receipt. I would not change a thing, thank you so much beartooth hardwear!! ...and uhaul!

jamie b 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

This location was sympathetic to my situation,. They were very courteous to me, and they did take the trailer in even though I spent about $20 more in gas going to this location.

Patrick O 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

Nothing these people are great to work with.

COLE B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T 
Rating:
5.0

Great service and quick in and out!

Daryl S 
Rating:
5.0

Everything went very well.

Dianna W 
Rating:
5.0

Great Customer service

KOLA S 
Rating:
4.0

Make the website for the supplier to get into.

leroy s 
Rating:
5.0

Absolutely NOTHING

TOM S 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W 
Rating:
5.0

Customer did not leave a comment.

colleen B 
Rating:
5.0

Customer did not leave a comment.

Rae R 
Rating:
5.0

Customer did not leave a comment.

Adam A 
Rating:
5.0

Customer did not leave a comment.

Vern H 
Rating:
5.0

Very friendly, helpful and thorough. The dog was an additional plus :)

Kayla L 
Rating:
5.0

Customer did not leave a comment.

Scott K 
Rating:
5.0

Workers at Beartooth were very good. The U-haul app on the tablet was slow,

PAUL A 
Rating:
4.0

Customer did not leave a comment.

Shawn M 
Rating:
5.0

There was a snag with the online reservation system however, Brian made a few phone calls and worked it out and I was on my way.

Jeff T 
Rating:
5.0

Customer did not leave a comment.

JERALD H 
Rating:
5.0

Customer did not leave a comment.

tim J 
Rating:
5.0

Customer did not leave a comment.

Melissa W 
Rating:
5.0

Nothing

Vernon K 
Rating:
5.0

The people and equipment were absolutely excellent. Keep up the good work. Will recommend to everyone.

mike l 
Rating:
5.0

Customer did not leave a comment.

HARLOW S 
Rating:
5.0

Customer did not leave a comment.

Gene R 
Rating:
5.0

Customer did not leave a comment.

Scott J 
Rating:
5.0

Customer did not leave a comment.

Nicholas T 
Rating:
5.0

Customer did not leave a comment.

GARY L 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

I highly recommend this location. Everything was handled efficiently and easily.

Griffith C 
Rating:
5.0

Customer did not leave a comment.

THOMAS D 
Rating:
5.0

Very nice place and the people were friendly

THOMAS D 
Rating:
5.0

Nothing

wALLACE F 
No reviews have been submitted for this location.

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