Customer did not leave a comment.Adam A.
Customer Reviews for Beartooth Hardware Inc
(U-Haul Neighborhood Dealer)
Aitkin, MN 56431
Services at this Location:
- Mon–Sat7:30 am–5:30 pm
- Sunday9 am–3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Vern H.
Very friendly, helpful and thorough. The dog was an additional plus :)Kayla L.
Customer did not leave a comment.Scott K.
Workers at Beartooth were very good. The U-haul app on the tablet was slow,PAUL A.
Customer did not leave a comment.Shawn M.
There was a snag with the online reservation system however, Brian made a few phone calls and worked it out and I was on my way.Jeff T.
Customer did not leave a comment.JERALD H.
Customer did not leave a comment.tim J.
Customer did not leave a comment.Melissa W.
The people and equipment were absolutely excellent. Keep up the good work. Will recommend to everyone.mike L.
Customer did not leave a comment.HARLOW S.
Customer did not leave a comment.Gene R.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.Nicholas T.
Customer did not leave a comment.GARY L.
Customer did not leave a comment.Anthony S.
I highly recommend this location. Everything was handled efficiently and easily.Griffith C.
Customer did not leave a comment.THOMAS D.
Very nice place and the people were friendlyTHOMAS D.
Trailer was returned after hours so no interaction was had with customer serviceDan A.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.DIANE C.
Customer did not leave a comment.Amber D.
Customer did not leave a comment.Dave N.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.Ruth H.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.clifford N.
I talked to staff several times setting up renting a trailer ahead of time..... each time~ all staff was very helpful and very nice! Great to work with!Konnie S.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.Richard B.
We had to go to 2 locations 45 miles apart to pick up our order we were notified of this one day before pickup by email. Our truck was on it's last leg. No air-conditioning. Electrical system in the truck failed. We were unable to see gears, fuel gage and temperature gages. Very unsafe. In addition the roof leaked and it damaged our furniture. Big fail!!! The truck should have never been on the road in that condition. We were lucky to make it in our 1,000 mile move safely.JON H.
It's hard for a women to get in and out of cab.Roxanne V.
Return went seamlessly.William K.
Maybe a little more information about how to turn the equipment back in. I was told to call the place I was returning and it was closed that day so I was unsure what to do. Everything worked out though.Kerri A.
Customer service was unfamiliar with process, took a long time, second guessing what the steps meant, etc, and even stopped helping me to cut 3 keys for a customer in their store, making me wait even longer. This was after she saw that 2 cars were outside waiting for me to complete the drop off. I am extremely unhappy with this service and that the drop off was changed without my knowledge, causing additional fees. With the location change without proper notification and the additional charge for gas, at this point, I would not recommend Uhaul for moving services. I had even put in more than the required gas to leave it on the tank fullness I received it in. I have never had a problem with uhaul on previous moves, but this whole process makes me leery of using uhaul again, as it was not anything I would want to repeat.JONI T.
Great personalized service.Brad E.
This was the second truck I rented from U-Haul that leaked.John H.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.marian W.
Customer did not leave a comment.Brad E.
Customer did not leave a comment.Keith G.
Nothing they are greatSANDRA S.
Great customer serviseJerry M.
Customer did not leave a comment.Kimberly K.
I had to drive 60 miles round trip to get trailer and was big than I wantedGary L.
They over charged me i went 100 miles 360 and had it back that night tryed to go to the return and it said i had no rental. Would like to know what the extra charge was forTerry K.
The lady that was training the lady that checked us out should not be working with the public. Very rude!!Myia P.
Customer did not leave a comment.JoLynn K.
Customer did not leave a comment.KATHRYN S.
Great service!!Barbara B.
A very good group of associates, with a great customer service attitude! They need more mobiles.Donald D.
Customer did not leave a comment.Adam V.
Customer did not leave a comment.Hubert W.
The person who rang me up charged me for the insurance, which I had declined at the pickup site, and said he couldnt redo the invoice. He said he would call U Haul to reverse the 70.00 but I don't think he did. Can you refund this amount? Contract # 21843315. My second issue is that when trying to find a trailer at the site at 280 and Como in St. Paul they told me they had no 4x8 s and the clisest was in Aitkin, 110 miles away. So, I left for Aitkin and upon arrival, got an email saying there was one available in St Paul. When I got back to my storage locker, which is a mile from 280 and Como, I pulled into that UHaul store and saw not one, but four 4 x 8s. What went wrong?Jay P.
Customer did not leave a comment.Jennifer F.
The fuel level they recorded was not accurate. As a result, we had to pay more at drop offJohn C.
Customer did not leave a comment.LISA H.
Customer did not leave a comment.Andrew O.
No need to change. The people at the hardware store were very fast and everything was in order. They even moved the truck close to the front door. I liked the employees there too. Very friendly and had a smile most of the time. Very welcoming.Christine A.
Customer did not leave a comment.Russell M.
Customer did not leave a comment.Jacky R.
Nothing. They were very helpful and pleasant.Charles P.
Everyone was friendly. The truck was really beat up and super dirty. The cab didn't look like it was ever cleaned. We had to sweep out the back. It was gross.Daniel P.
Brian at Beartooth is the best! He got us a truck when UHAUL said they didn't have any. Instead of .79 per mile Uhaul charged us $1.19 per mile. Not sure why that changed. All in all I'd recommend Uhaul because they are more readily available and pricing isn't OVERLY expensive.Steve C.
Very Helpful And Would Rent From Here AgainCharles A.
Return process was quick and easy. The staff were very friendly, knowledgeable and helpful.CONSTANCE T.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.BRADLEY M.
Customer did not leave a comment.Chad S.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.SHARON B.
Customer did not leave a comment.Jane H.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Mark H.
Fantastic assistance every time.Greg H.
Customer did not leave a comment.FRANCIS M.
Customer did not leave a comment.David C.
The service ess excellent, went over everything with me and very friendly.Cheryl C.
The only shock was the price. It was alot higher then what I was quoted when we reserved the uhaul trailergloria C.
Customer did not leave a comment.David R.
No improvement necessaryAlbert K.
Customer did not leave a comment.BRIAN F.
Nothing all was great!Anthony G.
Customer did not leave a comment.RAMON T.
Excellent customer service from Mike, Brian and the entire staff.kathy B.
Customer did not leave a comment.Peter F.
Customer did not leave a comment.DARLENE M.
Customer did not leave a comment.Suzanne K.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Terry H.
Very large holes in the parkinglotSarah S.
Agent Mike, was an over sensitive jerk, unable and unwilling to assist with my concerns!Nancy A.
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