Customer did not leave a comment.Russell M.
Customer Reviews for Beartooth Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jacky R.
Nothing. They were very helpful and pleasant.Charles P.
Everyone was friendly. The truck was really beat up and super dirty. The cab didn't look like it was ever cleaned. We had to sweep out the back. It was gross.Daniel P.
Brian at Beartooth is the best! He got us a truck when UHAUL said they didn't have any. Instead of .79 per mile Uhaul charged us $1.19 per mile. Not sure why that changed. All in all I'd recommend Uhaul because they are more readily available and pricing isn't OVERLY expensive.Steve C.
Very Helpful And Would Rent From Here AgainCharles A.
Return process was quick and easy. The staff were very friendly, knowledgeable and helpful.CONSTANCE T.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.BRADLEY M.
Customer did not leave a comment.Chad S.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.SHARON B.
Customer did not leave a comment.Jane H.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Mark H.
Fantastic assistance every time.Greg H.
Customer did not leave a comment.FRANCIS M.
Customer did not leave a comment.David C.
The service ess excellent, went over everything with me and very friendly.Cheryl C.
The only shock was the price. It was alot higher then what I was quoted when we reserved the uhaul trailergloria C.
Customer did not leave a comment.David R.
No improvement necessaryAlbert K.
Customer did not leave a comment.BRIAN F.
Nothing all was great!Anthony G.
Customer did not leave a comment.RAMON T.
Excellent customer service from Mike, Brian and the entire staff.kathy B.
Customer did not leave a comment.Peter F.
Customer did not leave a comment.DARLENE M.
Customer did not leave a comment.Suzanne K.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Terry H.
Very large holes in the parkinglotSarah S.
Agent Mike, was an over sensitive jerk, unable and unwilling to assist with my concerns!Nancy A.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.JILL C.
Customer did not leave a comment.Douglas F.
Customer did not leave a comment.Michael M.
Tell the truth about the cost. Online it said $49.99 plus $1.10 per mile. I had it for 2 days and it cost me $256! I didn't think it would be that much. Other than that, it was all good!!DEBRA M.
Both the pickup and return processes went very quickly.SCOTT U.
Customer did not leave a comment.Jonathan L.
Nothing. All was good!Michele K.
Bluetooth hardware was excellent. Uhaul Corp. Messed up the pick up day and time which we had to correct.JOHN M.
Great riding trailerMike H.
Customer did not leave a comment.Dick C.
Customer did not leave a comment.Mark A.
Awesome support in returning the trailer. I had some difficulty with the online check-in process, and the employee at the store I spoke to was very helpful and responsive.Christopher P.
Quick and painless after a long day of loading and unloading!Bruce E.
Have an hourly rateFran B.
Customer did not leave a comment.Seun Y.
Customer did not leave a comment.RICHARD F.
I was told in St. Paul that I could just leave the trailer at the Aitkin location and I got a text message indicating I could self checkout. The store was open so I went in because I realized the trailer was not locked and could be stolen. The store staff had me wait for a manager. The manager ignored my question about whether we had to do something to lock it up but impatiently and in a condescending tone told me that I should "wait ... I'm just looking this up here." Said again I would self checkout and just wanted to know if it needed to be locked. He rolled his eyes then insisted on doing a walkaround ... He was rude, sloppy and condescending - he would not have done the same to the three men he stopped and spoke with on his way to the front of the store while I waited for no reason. Will use U Haul but won't interact with that man again.Joni T.
Customer did not leave a comment.Jennifer R.
I was absolutely shocked at the fantastic level of customer service I was shown from beartooth hardware Inc employees. The man helping me was BEYOND pleasant! On the other hand, your (U-haul's) website was a nightmare that has taught me a valuable lesson... do not use U-haul. It took me 2 hours to rent a trailer due to the faulty website. When I thought I was FINALLY getting my rental your system would not accept my debit card. You wanted a 60 dollar deposit. I had no cash and was beyond furious at this point. We had to take MORE time to try and get ahold of someone form U-haul so get it pushed through. At this point I had given up but the positive attitude of the man helping me got me through. I got the rental along with a headache and a distain for U-haul. This was a BRIEF summary of today's happeningsjorgen H.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Jennifer R.
Simple return !Christopher P.
Customer did not leave a comment.Sandra M.
Keep up the good workRon Z.
Customer did not leave a comment.Christopher W.
The people who set up my reservation were wonderful but the gentleman who actually gave us the truck the day of pick up was a little ...slow.. and not very knowlegeable.ann B.
Customer did not leave a comment.Brian T.
Headlight was out.BRETT A.
Customer did not leave a comment.Eric J.
My rental from Brian could not have gone better. Thanks, Michele DrydenMichele D.
Customer did not leave a comment.Cheryl M.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Beth H.
Pickup location in Aitkin, MN was very helpful and professional. Trailer was in great condition and everything went smoothly.kim D.
Customer did not leave a comment.Mitchell H.
Had trouble renting truck! Had trouble renting car hall trailer! Gave up on that and canceled rental!Ronald S.
Brian and his team at True Value, Bear tooth hardware are always friendly, helpful and professional!!!Mike G.
Customer did not leave a comment.Douglas M.
Will be renting from them again in the future.Lawrence B.
Support your rental dealers better with better compensation.Michael G.
Customer did not leave a comment.Sally D.
Customer did not leave a comment.Sandra H.
Customer did not leave a comment.Carlos H.
Customer did not leave a comment.James S.