Customer did not leave a comment.
DALLAS S
Customer Reviews for Beartooth Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1. Be sure your UHaul independent operators make it clear when a reservation IS NOT guaranteed. 2. Change your gas policy so it's similar to rental vehicle norms.... in other words ensure the UHaul rental vehicles have full tanks. Since your customers, compared to U Haul's corporate and franchise operators are not as knowledgeable as to the rental vehicle mileage and gas tank size, as it is with rental cars, it is much easier for Uhaul 's customer and more customer friendly to start with a full tank upon equipment pick-up and return the UHaul equipment in full rather than picking up the rental on a partially filled tank and trying to return the equipment at the same partially filled tank level. In my case I started with 1/4 tank and returned the equipment with ~5/8 full tank. Unless U Haul chooses to refund the excess gas I purchased as a result of not knowing the typical mileage rate of the vehicle or its tank size, my rental cost ended up being the cost of ~15 to 18 gallons of extra gas in favor of UHaul. It's much easier and convenient for UHaul customers to start on full tanks and return the equipment on full tanks. However, for those customers that choose not to bring the UHaul equipment back with a full tank, then like the rental car companies do, U Haul would reserve the right to charge the its customer for the actualcist to top off the tanks to full plus a surcharge for the U Haul franchise or corporate staff's time to fill the tanks to full.
Tim RGreat service!
Kyle MGreat place to do business. Extremely helpful, friendly and kind.thank you.
TERESA JNeed to contact gal for a refund. Trailer is not specifications as listed on site. 6x12 trailer with ramp is not 6’ wide. Took home and returned immediately because it was useless. Rented same trailer without ramp multiple times and it is true to listed specifications. Expect refund from U-Haul.
todd dGreat customer service
GABRIELLE DThe U-Haul website was difficult to use because it kept changing the pick up location from the location I picked to another location.
Rayette OGreat service and advice
Jennice KDon’t bother me we’re talking and having a good time so you can stand there and watch us talk about retirement
RANDY SGreat location and friendly service
Douglas PAlways have a pleasant experience here and they are very helpful and friendly.
Cara SCurt at Beartooth Hardware is always organized and helpful.
Terry CGoing in a day early and verifying the reservation and completing all the paperwork made checkout and return very easy.
Rhonda VHometown customer service at its best!!
Kellie GPersonnel was very knowledgeable and helpful.
Steven PN/A
AL SGreat place and Great customer service. Brian, the owner was outstanding.
ted aGreat Customer service.
Robin JAll good.
PAUL ANothing.
Tom KRented a6x12 trailer in Aitkin, Mn. for a one way Mn. to Az. Was told by U Haul in Mn. If I dropped off trailer early, I would be credited for unused days. This turned out to be FALSE. Sounds a little like false advertising!
Edward STruck was filthy , The owner swept it out. He was extremely nice. The air conditioning wouldn’t work. 2 days and 800 miles of heat and road noise. That was not a good experience. You owe me a refund of 1/3 We were not in a position to return or reload our items
PAUL NHardware store only certain employees are trained to help with Uhaul trucks. Had to wait, they pulled truck up and gave us key and said gas was 1/2 full, did not do a walk around to check for damage, Also every other time I have rented a truck there has been a dolly attached in case I needed it I could snip the zip tie and use then get charged. This truck did not have it in there, Good thing I had brought mine along but could have used second one. Also there was a dog walking around and I am allergic, I do not frequent places that have non service animals.
LINDA RVery friendly staff. Were conscientious to connect trailer safely.
Lyman WNot much to improve. Brian,Patrick and Darla were great very nice people. The kind you want to hang on to And Roger ( good friend) too had a good visit with him
AUDREY NGreat people
RICHARD DPerfect!
art bVery nice people
Brandon EThe instructions for drop off were not clear. The staff at the drop off location sounded angry when she called me—despite the fact that the online instructions said we should put the keys in the key box (which we did) and a staff member would call. She sounded angry that we did not come into the location to check in the vehicle, even though that’s not what the directions said and it was not at all obvious that that was what we were supposed to do. If the expectation from the staff is different than the online instructions, that should probably change on one end or the other.
Sarah SExcellent staff, truck was ready and they pulled it around for us even. The check out process was handled so well - loved this place.
Bruce WThis location was excellent. But setting up the contract with one 800 go U-Haul was a disaster. My bill is severely screwed up. I need to have somebody get back to me to straighten it out. Thanks.
Jeff HUhaul computer very slow
Thomas SGreat
Bill BThey switched our drop off location mid return to a place 40 minutes farther away.
Isaac BLocal location did great job. Only frustrated with national scheduling process. Had equipment reserved and they changed to different location 100 miles away. What other company would they that is acceptable to customers. Try that in car rental or airline industries. I had to downsize my truck to pick up at original location. Extra trips in smaller truck cost me more money for mileage.
Lyman WJean was extremely helpful and friendly and is customer friendly.
Chris PThe lot attendant was there within a few minutes after we called the number.
Karen LIt took me over two hours to pick up the truck. I got there and had to call because I never received anything from the place as far as a contract or email on how to pick up when store is closed. Once I got off the phone because the lady told me what to do, I checked my email and was following the directions just to find out the truck they told me to get was not there. Then I had to wait 40 min to talk to someone and let them know the truck they stated I should pick up was not there. The lady set up another truck and I went through the checklist of things to do and started driving away. I then noticed the cup holder had melting m&ms in there. When I got to my destination I noticed there was a crack in the windshield across the bottom. The entire time I was driving it I was worried I was going to end up being charged for it. I even ended up being charged for an extra day because according to the contract (that had the wrong truck on there) stated I needed to drop it off by 7:30pm because I picked it up at 6:30. Due to not even knowing what truck I had until after 8:30 pm I figured I would have at least half an hour more time but that was not the case. The app blacked out on me 3 times making the truck at the drop off location at 8:05 so was charged $97 more.
NATEL GThe owner and his Team are very professional and helpful.
Todd AEverything was great! Even needed it for another day and they could accommodate,. Everyone was friendly and addressed me when I came to return, easy return fast receipt. I would not change a thing, thank you so much beartooth hardwear!! ...and uhaul!
jamie bThis location was sympathetic to my situation,. They were very courteous to me, and they did take the trailer in even though I spent about $20 more in gas going to this location.
Patrick ONothing these people are great to work with.
COLE BGreat service and quick in and out!
Daryl SEverything went very well.
Dianna WGreat Customer service
KOLA SMake the website for the supplier to get into.
leroy s