Customer Reviews for BEAST Automotive
(U-Haul Neighborhood Dealer)

103 reviews

1320 Lower Bailey Rd   Newport, PA 17074

(717) 204-5480

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 204-5480

1320 Lower Bailey Rd
Newport, PA 17074

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9:30 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Very remote.

David O. 
Rating:
5.0

I reserved a 15ft On-Line at another uhaul location, but when I called to confirm appt I was told they only had 27ft truck available. I then called 3 other uhaul locations with no luck. I then called the owner of Uhaul location at 1320 lower Bailey Rd Newport Pa. He said he would locate me a 15fter. He located the truck and had it ready for pickup. The owner went far over and beyond what any other dealer was willing to do. He explained everything and made checking in and out very easy. Highly recommend.

Gary K. 
Rating:
5.0

GREAT EXPERIENCE. BEST PLACE TO RENT FROM.

Evan W. 
Rating:
3.0

Customer did not leave a comment.

Jordan L. 
Rating:
2.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Really nice guy. Helpful. Made the rental a very easy process.

Marilyn M. 
Rating:
5.0

Great service , friendly service

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Ashley F. 
Rating:
1.0

Customer service at 2 location in same day was very rude and unprofessional the wind shield wipers did not work correctly and was storming during my move which made it unsafe for me and my children high beam head lights didn't work switch wouldn't stay on also rented car trailer from uhaul and back break lights didn't work running lights did also strated off my experience by them giving my reserved truck to someone else and making me drive to these 2 locations to just receive the poor customer service😒😒

bradley J. 
Rating:
5.0

The service was great service with a smile I will always use this location from now on

Alex E. 
Rating:
4.0

Customer did not leave a comment.

Josh L. 
Rating:
2.0

Stop staff smoking in the shop. Masks would be appreciated.

Brenda R. 
Rating:
5.0

Only problem is that U Haul vehicle did not come with a retractable ramp. I ended up using 8 foot planks to make a ramp to the loading area. Overal experience with Beast Automotive was top notch. Very friendly.

Jonathan E. 
Rating:
4.0

I had two issues. One is when I returned the equipment—I was sitting in the parking lot of the return location, trying to go through the process of returning. The U-Haul app just kept taking me to a page that said make sure you park correctly, you refueled, and drop your keys off in the slot. I tried 4 times because I remembered about having to take pics before. It never prompted me to do it, so I dropped off the keys and left. I tried again about 5 mins later in a different spot (not at the return place) and it started asking for pics!!! Which leads me to the second issue—-I called the return place and they assured me that they would check me in, no worries. Then I get the final receipt and was charged $15 for fuel! I made sure that the gas gauge was on the line between half and 3/4, where it was at when I picked it up. I put $10 in and checked before leaving the gas station, which was literally a mile from the return drop off. So not sure if the guy who checked me in can't read a gas gauge or if he moved the truck on a hill and then read it? Either way, I have rented several trucks through U-Haul, many many times over the last 2 years in fact and have never been charged for fuel because I ALWAYS fill it. Very disappointed.

Amanda E. 
Rating:
5.0

Customer did not leave a comment.

CARA T. 
Rating:
4.0

N0thing,just treat them like you treated me and put them in a really good truck like you did for me.great job guys.

jerry C. 
Rating:
2.0

It was not the best to locate and not well marked, but the personnel were very helpful.

john P. 
Rating:
5.0

The online process was relatively easy and straightforward.

gregory H. 
Rating:
2.0

There was a delay in check in of our truck, had to wait until Monday to verify.

THOMAS E. 
Rating:
5.0

Best Uhaul place I have used. Friendly, truck was ready. If I need another Uhaul for anything this will be the place I go!

Joyce T. 
Rating:
5.0

Nothing I'm very pleased with the service received

Rex B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

These guys always do a great job. Equipment is ready and clean for you. They hook it up and off you go. Very easy

Evan W. 
Rating:
5.0

They do a great job here. The rental is always clean and ready to go.

Evan W. 
Rating:
5.0

Customer did not leave a comment.

Nikki C. 
Rating:
5.0

We will definitely use Beast Automotive for future U-haul rentals. The man who helped us was very knowledgeable and kind.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Christian F. 
Rating:
4.0

Two blankets were wet. It was ok as we di8need those two. I think the uhauls should have a full tank of gas upon pick up. Makes it much easier upon drop off.

Sherry S. 
Rating:
3.0

Customer did not leave a comment.

Nelson A. 
Rating:
5.0

These folks couldn't be nicer! The owner of this location visited another UHaul dealer to pick up my rental trailer. I really appreciate having a UHaul dealer like this locally as I rent 4 or 5 times a year. Beast Automotive makes it easy!

Jerome L. 
Rating:
5.0

The Beast Automotive staff was knowledgeable, friendly & polite. Very good experience.

Chris H. 
Rating:
5.0

Owners were friendly and very helpful. great experience

evan W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The only issue was that I had to travel 1.5 hours to pick up the equipment. Beast Automotive did an excellent job for us.

Scott M. 
Rating:
5.0

This location is too good to be true, they have the trailers I need, when I need em. And close to home! Nice proprietor that always goes out of his way to meet me needs, 5 star service!!!!

Jerome L. 
Rating:
3.0

Customer did not leave a comment.

Jane F. 
Rating:
3.0

The person working was friendly but was not necessarily helpful. He told us he couldn't print a receipt because his printer was down and had no knowledge that there are specific online directions for how to return the rental. We discovered that on our own.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Tami B. 
Rating:
5.0

Occasionall, I need extra cargo space to move my antique automobilia to major shows. This location, matched up with Shawn's customer service make this my "go-to" for my rental needs.

Jerry L. 
Rating:
5.0

Very good

Darrell L. 
Rating:
5.0

Beast Automotive displayed true and excellent customer service. Very friendly and helpful. I would recommend them and deal with them again.

KENNETH D. 
Rating:
5.0

Great Service. Truck was in great shape. Nice location. Thanks.

Brian C. 
Rating:
5.0

Nice people. They explain things very well

Keith M. 
Rating:
5.0

I had a very good experience with Beast Automotive. They even checked and corrected the tire pressures on my tow vehicle. I will use them again if I require a uhaul product

Rick B. 
Rating:
5.0

Even though the piece of equipment that I wanted to rent was not on site, the people there located one and had it there for me when I needed it. They were extremely helpful and courteous!

Larry S. 
Rating:
3.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Outstanding service, culled at the last minute for a trailer to tow my friends truck, the owner stayed after hours to help me out. Great customer service!

Jerome L. 
Rating:
3.0

When Renting a truck to Move the time requirement should be 24 hrs, NOT 6 hrs for $90.36 and Charging People $0.79 per mile is HWY robbery Especially since we have to make sure we put the gas back where it was and I had put 1/4 more than what I had received when renting the Truck.

Amanda F. 
Rating:
5.0

Customer did not leave a comment.

Stacy D. 
Rating:
5.0

Rental location was extremely friendly and accommodating. They helped make my relocation smooth and effective.

Vincent S. 
Rating:
1.0

Have the guy who runs the place actually be there when I'm supposed to pick up the truck. Also, the guy who owns the place was actually LIVING there with his wife and kid... seems a bit shady. I had to pick up here because UHaul somehow screwed up my reservation (which was set for Shamokin Dam, not 22 miles SOUTH of my house).

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Zollie R. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
5.0

Shawn was very helpful with the whole process. Would definitely recommend!

Ed L. 
Rating:
4.0

Nothing.

Tomas F. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Great service!

Jerome L. 
Rating:
3.0

Customer did not leave a comment.

Derrick K. 
Rating:
4.0

Customer did not leave a comment.

Daryl O. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
3.0

when I picked up the trailer one light was missing the hold down straps were fraded

robert K. 
Rating:
3.0

This was an automotive repair location closed at time of drop off. It was hard to tell where truck should be parked.

Elizabeth J. 
Rating:
4.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Nothing, service was great

rhonda J. 
Rating:
2.0

BEAST Automotive was not open at the time of drop off. The place is a mess, with junk all around, not inviting. You need to improve your website and toll free number, the web site was very difficult to use and navigate. Took way longer than it should have. I was on hold for 35 minutes while trying to contact someone with your toll free number, I finally was able to get a hold of an agent in Harrisburg who was very helpful and scheduled our pick up and drop off, otherwise we never would have been able to do it. The overall experience of using your website and toll free number was very frustrating and aggravating, next time I will call dealers directly. Not a positive experience at all!

Charles C. 
Rating:
3.0

Very sparse location, not a lot of spare parts/straps/etc. Helpful staff and quick service, just a concern with the amenities.

Daniel F. 
Rating:
5.0

Quick and friendly service. Good place to rent from

Kevin P. 
Rating:
5.0

Great service and information.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Charlotte M. 
Rating:
3.0

Customer did not leave a comment.

paul M. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Owner Shaun Givens was a great help and made the whole moving experience better.

Timm B. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

Terri B. 
Rating:
3.0

Coffee spilled all over inside of truck trash under seats

Carl S. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH M S. 
Rating:
4.0

Customer did not leave a comment.

Carroll T W. 
Rating:
3.0

Received extra charges that were not on orginal bill.Said back of truck was dirty it was filthy when we got it..HAD TO PAY FOR 40 miles when only used 30 miles..Other then that they were conveniently located..Used u-haul many times before never had any issues at other locations.Will not be going back to that location.People were nice i will give them that..

BRIAN W. 
Rating:
1.0

The two men were not very knowledgeable who was renting us the truck only using a tablet to do the renal and the place was not very clean.

John L. 
Rating:
5.0

Customer did not leave a comment.

Rob B. 
Rating:
5.0

Shawn was great. He helped me out at 10:30pm on a Friday night.

Andrew Z. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer service at this location was great! The guys were friendly and the pup was so cute and friendly! If I needed another uhaul I'd absolutely go to this location again!

Carey E. 
Rating:
2.0

Not sure why I was charged an extra $15

Jazmine V. 
Rating:
3.0

This site was closed when I dropped off the car hauler. How can I rate the location when I never went inside???

Robert W. 
Rating:
5.0

Customer did not leave a comment.

jeffrey H. 
Rating:
4.0

Customer did not leave a comment.

Judy S. 
Rating:
2.0

Customer did not leave a comment.

william D. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
3.0

Customer did not leave a comment.

Bob W. 
Rating:
2.0

I dont think u should be charged a full day rental if u only use the rented equiptment for 2hrs

JOHN R. 
Rating:
4.0

Everything was what we needed and expected. The gentleman was very nice.

Lisa M. 
Rating:
1.0

Stop using this location as a third party for u-hual. The building was filthy and the associate working was very rude. He rented my u-haul to someone else by accident. Then rented another lady's u-haul to me. He even lit a cigarette and was blowing smoke in my face. I will never be using u-haul again after this experience!

Cierra P. 
Rating:
3.0

Customer did not leave a comment.

JULIA H. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
3.0

It was just the area itself. I wouldn't have felt safe there after hours or let my wife check in alone at that location.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Donna K. 
Rating:
3.0

Customer did not leave a comment.

Rob R. 
Rating:
3.0

Customer did not leave a comment.

Barbara K. 
No reviews have been submitted for this location.

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