Customer Reviews for Becks Auto Group
(U-Haul Neighborhood Dealer)

Rating:

4.0

It was a little dirty, crumbs in the front. Little dirt in truck, I swept out the back before dropping it back off.

Rating:

1.0

The absolute worst!

Rating:

3.0

The pickup process was quick, but I had to search the lot myself to locate the truck. The app worked great.

Rating:

5.0

the App is not good enough which jump to another page makes me stay for 30min, but phone service rescue the five star.

Rating:

3.0

The back of the truck had dirt and sand all over the floor and was not cleaned at all. There was an access plate in the center of the bed that was half bent up that made loading and unloading harder. The driver door only closed correctly if you slammed the door. When I picked up the truck it immediately had the fuel light on saying I only had 45miles to empty. I understand return it with the amount you got it. But that is pretty rough to immediately have to get gas.

Rating:

1.0

They didn’t have the key to my truck and overcharged me

Rating:

3.0

I was supposed to hey a cargo van and they gave me a box truck. My entire plans were ruined and have had to be rescheduled.

Rating:

1.0

I picked up the truck and was nasty inside and black staff got on my furniture and is going to cost hundreds of dollars to clean and I was getting ready to use the pull gate will not work and I have to take back to fix and I wasted 2 hours to fix and cost two hundred dollars labor,I Will not recommend anymore.513 887833 you call call me anytime

Rating:

4.0

trailer was hard to get off. should get a crank put on it so you don't have to lift the whole thing off the hitch

Rating:

3.0

I’ve always worked with a U-Haul location and not a third party location. This was a used car dealership and no clear direction on where to go or who to see. It worked out, and it wasn’t an unpleasant experience, just not sure I’d go back. Seems easier to go directly to U-Haul.

Rating:

4.0

Very flexible to our changing needs

Rating:

4.0

Make sure to emphasize being there an hour early as picking up the vehicle takes about 30-45 minutes despite someone being there. They have nothing to do with Uhaul and just have the equipment there. However, the customer service on the phone was very helpful. I would recommend going in person or picking up a vehicle the day before you have to pick a rental.

Rating:

3.0

Not very helpful. U-Haul added a $20 charge for an after hours return that was not an after hours return. The people at your drop off are not very interested in UHaul and just told me to drop on the side. I filed 2 disputes and sent 1 email to UHaul with no response. I communicated with 3 separate people on your chat function and was cut off 3 different times. As you can see I have 7 orders over the past 18 months. Out of frustration, I paid the $20 additional day fee which I do not agree with so that you can not damage my credit as I do not trust that I will receive any response to the 3 attempts I have made to communicate with your company and based on your behavior in the past two weeks assume the next communication I would have gotten would be from collections over $20. That will be the last penny that you receive from me and hope that this $20 was worth losing a loyal a customer.

Rating:

5.0

The dolly I paid for wasn’t in the back of the truck but that won’t stop me from leaving a good review. Easy pick up and drop off location, clean cab, and close to home.

Rating:

5.0

We dropped off after hours so no interaction

Rating:

3.0

Has a hard time locating staff. Dropoff location didn't accommodate a 20 foot truck with a trailer.

Rating:

2.0

When I went back to return the truck, I saw people arguing. I needed help to return the truck but no one was interested to help.

Rating:

3.0

Couldn't upload pictures when dropping off. Website froze up and had to contact U-Haul. Work on your website. Not a big fan of checking in and returning this way. Would probably go to an actual U-Haul facility next time..

Rating:

2.0

My only complaint is with the check in experience and U-haul's systems. The physical location and the people working there were good. But the app and U haul's check in procedure is terrible. I was scheduled for 4 pm and it took me 1 full hour to get my truck after being on site. (1) the app kept thinking i'm at wrong location even though i was standing in right location and walked all across parking lot. (2) even though i did a pre-check in online and gave drive lisence the app now said i'm out of state and needed to provide further proof. (3) i used the call option for further proof but 1st call to my brother in law wasn't enough and had to do a 2nd call to my sister after which it continued. (4) It did not give me a code to open the lock box and retrieve key, that screen just went away while i went to confirm my truck number and to see if it was on lot. The customer service agent inside the building then helped me. After that the truck quality was good and check out process was painless. But please improve your check in process because currently i am not sure if i would use a U haul again....because of all the lost time and headache.

Rating:

4.0

The Uhaul was clean but the wiring was bad. Not sure if this is part of the check before renting but it should be. Plugged in when the vehicle was off resulted in a dead battery, even for a 10 minute stop. Was able to make my 1600 mile trip unplugging the trailer every time I stopped but did have to get my vehicle jumped before figuring it out. Appreciate that Uhaul responded to my email notification and said they’d have it addressed before renting it back out. Hopefully that did occur.

Rating:

4.0

I did not receive final invoice information by email or text

Rating:

5.0

Easy access to the vehicle I rented.

Rating:

3.0

No contact at drop off but parking lot was big enough to park 26ft truck. No positive or negative comments for Becks

Rating:

5.0

The staff was fantastic. I HIGHLY recommend this location. Sam Mounce is a sales guy but EXTREMELY helpful!

Rating:

2.0

I was rerouted for pick up, but the new location was not too inconvenient and the new site was prepared- the drop off was not so well prepared and while there was staff they asked that I just leave the keys in the drop box.

Rating:

3.0

The uhaul representative was not there for pickup this morning, no notice or anything. Very frustrating.

Rating:

2.0

I prefer an actual Uhaul location. The person that could actually rent the Uhaul truck at this facility was not there when I arrived so I had to wait wondering when he would arrive. This is my second time going to a location that is not actually a Uhaul but a different type of business. My first experience was much worse. Going forward, if I use Uhaul again, I will not rent a truck if I cannot pick it up from an actual Uhaul location where the employees are present and know what they are doing.

Rating:

4.0

I pick up my truck using the online check-in and I was not informed that the additional items I requested were not in the truck. I missed the blankets I requested. The UHAUL agent was very nice in remove the items from my bill when I returned the truck.

Rating:

3.0

I had no utility dolly which I rented and paid for. Made the process painful

Rating:

1.0

There was no one on location to complete my reserved trailer rental. I had to wait almost 30 minutes for someone to drive there.

Rating:

4.0

I had a hard time getting the lock to open. Needs to be oiled or replaced

Rating:

4.0

Becks does not have staff dedicated to UHaul, so needed to wait for someone from their auto sales business to become available when picking up and dropping off. No other problems with my rental, and I would recommend this location for trailer rentals. I would not recommend for truck rentals until they get more experience and staff.

Rating:

5.0

They did a great job

Rating:

5.0

Super

Rating:

1.0

No service what so ever

Rating:

3.0

The person who collected the truck back checked everything on the truck but didn't mention that I'm going to be charged extra for fuel being lesser than it was at the time of pick-up. This is not professional and definitely not what I expected from a U-Haul experience. Was shocked to see additional fuel charges on the final invoice. I'm not going to go back to the location to challenge it but this is not the right way to run business. Disappointed.

Rating:

4.0

All went well.

Rating:

3.0

No one to drop equipment off with and had issues showing location on iPhone. All was good and we got confirm email next day that equipment was checked in but it would have helped to be able to connect with someone.

Rating:

1.0

OVERCHARGED. DONT RENT FROM HERE!!!

Rating:

1.0

We arrived at 8:30 to pick up scheduled truck. It was not available until 9:00 am when an employee was there. They employee showed up fifteen minutes late, causing us to be 45 minutes late.

Rating:

1.0

Locks are terribly hard to open

Rating:

1.0

No employees were willing to disconnect the trailer and complete my drop-off. They instructed me to do it myself using the after hours drop-off procedures during normal business hours. This was time consuming and a 60-year old man should not be expected to disconnect a trailer weighing hundreds of pounds. It was exhausting and painful, U-haul will not be my first choice in the future.

Rating:

4.0

Location going through construction. Not their fault but not clear on where to return or where to go.

Rating:

3.0

Place was under construction and couldn’t find anyone to help. The truck itself ran well but the air conditioning was hit and miss the whole trip and the one tire rigging came off while driving even after I tightened it at last gas fillip.

Rating:

5.0

Very friendly employees!! 100% recommended!!

Rating:

5.0

Very good 👍🏻 👏 👌