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MARK N
Customer Reviews for Becks Auto Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was great. However, the service at Becks Auto Group was less than average. Both workers were smoking outside when we arrived. They asked "Are you here for a rental" and when we replied yes, they did not seem eager to help. The UHaul trucks were parked on both sides of the very large lot and they did not even point out which side our truck was on, they just gave us the number of the truck.
CHARLES MRepresentive was helpful and the whole process was painless. I would rent there again.
ELMER AN/A
KADIATU Wcustomer service was great! they even hooked my trailer up for me to make sure it was correct and I didnt even have to ask, they went out of their way to make sure i was satisfied
Kristine SBecks gave me great customer service in a timely manner!
Kristine SReceived the truck with 1/8 tank full (have proof showing mileage and gas) and returned above that level (again with proof). Still overcharged for gas. Would not recommend this location to anyone.
SINA EI paid for 4 dozen moving pads only got 2 dozen. Would like a refund for the 2 dozen if possible. Otherwise, a very good experience.
Robert K24.7 pickup and return made things quite easy. Truck was well-maintained, very clean, and comfortable.
Adrian WN/A
Michael SPlus plus on ease of delivery.
Marty HThe 15 foot truck that I rented had virtually no air coming through the vents. Played with the knobs and turned them off while the unit was not moving it seemed that I could get the air going but as soon as the truck moved for more than a couple minutes the air turned off from the vents. This happened over and over. This week it's been 95 plus degrees outside and to have no air coming through the vents really sucked!
Eric BThe equipment I ordered was missing while pickup, I had to spend a lot of time to speak with an agent and I had to drive to a different location to pick them up, it messed up with my schedule and I had to take an extension for my rental. Not so happy about the whole thing.
Shiva KTruck ran very well, and everything was in good shape. My only complaint is the truck cab could have been cleaner.
PAUL GGood
SADYR SSuper customer service and easy pick up
KIRK HThe brakes on the vechicle were not good. It kept hardbraking. Rest of the vehicle is good
ADITHYA MOffice was closed on Saturday, despite their hours. Had no paperwork to drop in drop box. Called the location and left a message. They never returned the call. GPS drop off wouldn’t work. Call uhaul and was told I was checked in. On Monday, Noticed my app showed the rental still active. Called the store again. Got some jerk who insisted they were open when I was there. He Wasn’t on site at the time but said he was going to the store and would check and call me back. Never did. An absolutely horrible experience.
BLAKE PLights did not work on Dolly took me an hour and a half to get on the road. staff did not have a clue. I ended up fixing lights myself after staff member said he was going to get some help and left me standing in the lot for probably 30 minutes went back inside he was helping someone else… Absolutely Horrible Service!!!
JEFFREY TWas given wrong keys in the lockbox for truck I was assigned causing another call to customer service and yet another wait. This was already the second location that I had to go to as equipment/truck wasn’t at the original ordering location. This whole process that should have been easy took over 1.5 hours. It was dreadful and an unpleasant delay. It should never take this long or be this difficult.
Dennis BGreat customer service in person. No one answers the phone or calls back, though.
PATRICK SDropped off truck after hours so no interaction with personnel but location was convenient and drop box easy. Smooth experience
Monika DAlthough I had a reservation, staff delayed me by a half hour in spite of having two available trucks my size. One was claimed that someone had a reservation (so did I) and the other wasn't checked back in (doesn't the user do that?) On top of this, the vehicle was very dirty in the cab and had lots of unmarked damage on it.
PAUL OTruck worked fine. It was clean. Check Engine light was on for the 70 or so miles I used it, but did not cause any problems. Becks Auto Group has a good selection of equipment and the auto check-in/return works well,
STEPHEN GI had to hold the steering wheel was at a 35 degrees for it to drive straight! It also kept shifting from 3 directly down to 1, and the AC took fr ever to work. The car smells like a barn and there were no cruise control.
RAMIN KВсе отлично, хороший люди и обслуживание очень хорошее!!! Рекомендую !!!
SIARHEI TExcellent service
JAMES FRent it free. I changed dates, times several times in 3 days & rental was still great. Thank you for having the people that handled me.
willly dPut all the U-hauls together instead of scattered across the parking lot.
Uriah SWe scheduled our U-Haul pickup for 4:30 PM to ensure we could retrieve furniture from a location that closes at 6:00 PM. Unfortunately, the U-Haul manager was not onsite at the scheduled time and didn’t arrive until 5:40 PM. As a result, we barely made it to the pickup location in time. This caused significant inconvenience not only for us but also for the individual who met us to assist with the move and the store staff waiting on us. Due to this experience, I will not be renting from a third-party location again.
Tyler SDidn’t disclose an after hours fee and did not provide physical receipt
JAKE MPeople in this location very rude and disrespectful
Veronica RI scheduled pick up at 9am. I got there at 9:02. The opening employee was just getting there. It took over half an hour to get my truck. They didn’t seem to know what was going on. Disappointing to have scheduled a specific pick up time only to have to wait and then have to defrost the truck before I could leave. It all should have been ready for me.
RYAN BDid mobile drop off so no personel were involved
SHERRY WGas was NOT full and all 4 tires low pressure (60 to 65 psi, should be 90), passenger mirror was HARD to adjust. Making the customer to service your truck is NOT how to win a customer's satisfaction.
MICHELLE SObviously, this is a secondary business for this location. So, service was a bit slow, however, it was good enough. I could see some issues if there had been an challenges or unfamiliarity with the equipment
DAVID SBe honest with the rate charge on mileage and don’t charge me on insurance without permission. That’s fraud
TIMOTHY MEasy no hassle rental and overall transaction. All the people from the locations involved were friendly, I formative and polite.
John KUpon return, they did not acknowledge me returning the utility dolly and then I was charged for 2 days when I rented the truck only for 1 day. I do not know if it is the responsibility of the local location to enter this information correctly or the responsibility is on the Uhaul representative. I have created a dispute for this but I feel like this rental was handled right.
ACHYUT NThe man at Becks was great. This location in general is excellent. Easy in and out. BUT my issue was the trailer itself. Not a Becks issue, this newish device U Haul uses to secure the trailer to the client's ball. This pop lock doesn't secure tight enough. Rattled like crazy. My tow vehicle has a quiet attachment on the ball mount to receiver, so it was not my car.
ERIC ODid not interact with personnel
STEVE AHorrible customer service and you guys charged me extra for mileage that is incorrect
MICHAEL PNeeded on short notice and easy to schedule for quick pickup using the UHaul app. FYI the check engine light was on whole twi hours I had truck.
Peter KI had trouble checking in with the app. It failed to upload the pics. Wasn’t positive I was able to successfully close the rental agreement.
THOMAS WStrap rachet hard to uses. Needs corrosion lubed to make it easier.
DARYLE JI had a 9:00 appointment, no one was there until 9:20 to rent me the unit. When I returned, I couldn’t get a receipt, was told the “u-haul guy” comes at night and checks everything in, which is a ridiculous way to do business. I got the receipt and was charged $6.38 for fuel even though I added 2 gallons of fuel for the 16 miles I drove. I will NEVER use this location again.
MICHAEL WNot accurate rate to rent the truck. I was charged double. I was told 29.99 and charged a total of 72$
Jalen BHave some spare hitch balls available.
RONALD HGreat spot on Reading. Will use again.
John SGreat customer service
RAYMOND BIt was closed at time of drop off but that was fine. The lot was very clean and well organized.
david dThe rental experience was excellent. The cargo van was very clean. A minor charge issue was promptly resolved. I recommend this location.
JORGE SI received an invoice that include some false charges such as charge me for gas even though I filled up from my side. I also have my own insurance yet they charge me $15 without my consent. This more like a scam as if I did not review the invoice I will never find this.
RAHUL PExcellent service.
FIRAT Y