Customer Reviews for Becks Auto Group
(U-Haul Neighborhood Dealer)

239 reviews

826 Reading Rd   Mason, OH 45040

(513) 398-0510

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 398-0510

826 Reading Rd
Mason, OH 45040

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We have nothing negative to say about renting the U-Haul! The app was so easy to use, everything we ordered was inside the truck, and the price was reasonable! We picked up the truck before business hours, and it couldn’t have been easier. Thank you and we will use again!

Kif C 
Rating:
5.0

Easy drop off. Guy outside said drop keys in the box and off we went. Few days later got the receipt for dropping off the truck.

Kelly T 
Rating:
2.0

Customer did not leave a comment.

ANTON P 
Rating:
4.0

Experience was great. Only issue was that an employee told me that no one from U-Haul was there on Sunday so I couldn’t get the truck. I figured out that it was all digital and that was great. Employees at Becks should know that.

John B 
Rating:
5.0

My booking was smooth, the truck was next to new, and the pick-up and return was easy with UHaul's mobile process. The return process on the app had some issues but I eventually found a "Click Here if the site is causing technical difficulties". (it wouldn't let me upload an image due to running out of storage space for my account -apparently. When I selected this, it let me drop the key in the drop box. I went ahead and took photos of the mileage/gas, and outside to ensure I didn't get penalized for doing any of the steps incorrectly and there have been no follow up concerns since my drop off. Enjoy your rental from Beck's!

Lindsay D 
Rating:
1.0

The online pickup process was terrible. We had to call U-Haul to figure it out and the wait time was outrageous. Once we finally got the truck the breaks were soft and not safe. As we had to have the vehicle we took it anyway. I had rented a dolly and there wasn’t a dolly on the truck. We called U-Haul again and they took it off our bill. I just received a $200 charge for a missing dolly!. I would have expected a call from Becks Auto Group before charging me for missing equipment. Extremely disappointed in this online service! So disappointed with U-Haul too. There is obviously not enough communication between this franchise and the company itself.

Doug A 
Rating:
2.0

Trucks were parked very close together and very difficult to safely get out of the spot. Truck had a Check Engine Light that was lit the entire duration of rental. Took nearly 30 minutes to reach UHaul roadside service to confirm it was safe to drive. Truck is badly in need of tire balancing or alignment. Vibrated heavily in the highway during entire duration of rental.

ROSS H 
Rating:
5.0

Customer did not leave a comment.

LUCAS R 
Rating:
4.0

Would have preferred to give keys to an agent vs putting key in a drop box.

Donald M 
Rating:
3.0

This is a car dealership. They said that they have 1 guy who does U-Haul and he wasn’t there, this was during normal business hours, and they didn’t know when he’d be in.

JEREMIAH D 
Rating:
3.0

Customer did not leave a comment.

Don K 
Rating:
5.0

Customer did not leave a comment.

GREGORY C 
Rating:
1.0

The online check in system is confusing and irritating. I would like to be able to add a driver and their license before i get to the location

Stuart D 
Rating:
2.0

Reservation was changed. I was supposed to pick up the truck at 8am at a different location. Received a call changing pick up location to Becks. Was told that even though they don’t open until 9am I could still get the truck at 8 using app. Morning off there was no truck assigned to our reservation has to wait for an hour until the place opened. Once it was and we got the truck. There was a low tire pressure indicator light on the dash. Becks put air in the tires but the indicator light came back on and tire pressure was low again by the time we arrived at our destination

MARY L 
Rating:
4.0

Customer did not leave a comment.

SHELLY H 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
5.0

Great service!

STEVEN L 
Rating:
5.0

Customer did not leave a comment.

MARK N 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
2.0

The truck was great. However, the service at Becks Auto Group was less than average. Both workers were smoking outside when we arrived. They asked "Are you here for a rental" and when we replied yes, they did not seem eager to help. The UHaul trucks were parked on both sides of the very large lot and they did not even point out which side our truck was on, they just gave us the number of the truck.

CHARLES M 
Rating:
5.0

Customer did not leave a comment.

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

Alicia H 
Rating:
5.0

Customer did not leave a comment.

EDDY A 
Rating:
5.0

Representive was helpful and the whole process was painless. I would rent there again.

ELMER A 
Rating:
3.0

Customer did not leave a comment.

CAROL C 
Rating:
5.0

N/A

KADIATU W 
Rating:
5.0

customer service was great! they even hooked my trailer up for me to make sure it was correct and I didnt even have to ask, they went out of their way to make sure i was satisfied

Kristine S 
Rating:
5.0

Becks gave me great customer service in a timely manner!

Kristine S 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P 
Rating:
1.0

Received the truck with 1/8 tank full (have proof showing mileage and gas) and returned above that level (again with proof). Still overcharged for gas. Would not recommend this location to anyone.

SINA E 
Rating:
4.0

Customer did not leave a comment.

BRIAN W 
Rating:
4.0

I paid for 4 dozen moving pads only got 2 dozen. Would like a refund for the 2 dozen if possible. Otherwise, a very good experience.

Robert K 
Rating:
4.0

24.7 pickup and return made things quite easy. Truck was well-maintained, very clean, and comfortable.

Adrian W 
Rating:
5.0

Customer did not leave a comment.

Anand K 
Rating:
5.0

Customer did not leave a comment.

MESFEN M 
Rating:
5.0

N/A

Michael S 
Rating:
5.0

Plus plus on ease of delivery.

Marty H 
Rating:
4.0

The 15 foot truck that I rented had virtually no air coming through the vents. Played with the knobs and turned them off while the unit was not moving it seemed that I could get the air going but as soon as the truck moved for more than a couple minutes the air turned off from the vents. This happened over and over. This week it's been 95 plus degrees outside and to have no air coming through the vents really sucked!

Eric B 
Rating:
3.0

The equipment I ordered was missing while pickup, I had to spend a lot of time to speak with an agent and I had to drive to a different location to pick them up, it messed up with my schedule and I had to take an extension for my rental. Not so happy about the whole thing.

Shiva K 
Rating:
5.0

Truck ran very well, and everything was in good shape. My only complaint is the truck cab could have been cleaner.

PAUL G 
Rating:
5.0

Good

SADYR S 
Rating:
5.0

Super customer service and easy pick up

KIRK H 
Rating:
5.0

Customer did not leave a comment.

MARK F 
Rating:
4.0

The brakes on the vechicle were not good. It kept hardbraking. Rest of the vehicle is good

ADITHYA M 
Rating:
1.0

Office was closed on Saturday, despite their hours. Had no paperwork to drop in drop box. Called the location and left a message. They never returned the call. GPS drop off wouldn’t work. Call uhaul and was told I was checked in. On Monday, Noticed my app showed the rental still active. Called the store again. Got some jerk who insisted they were open when I was there. He Wasn’t on site at the time but said he was going to the store and would check and call me back. Never did. An absolutely horrible experience.

BLAKE P 
Rating:
5.0

Customer did not leave a comment.

Vannessa W 
Rating:
1.0

Lights did not work on Dolly took me an hour and a half to get on the road. staff did not have a clue. I ended up fixing lights myself after staff member said he was going to get some help and left me standing in the lot for probably 30 minutes went back inside he was helping someone else… Absolutely Horrible Service!!!

JEFFREY T 
Rating:
2.0

Was given wrong keys in the lockbox for truck I was assigned causing another call to customer service and yet another wait. This was already the second location that I had to go to as equipment/truck wasn’t at the original ordering location. This whole process that should have been easy took over 1.5 hours. It was dreadful and an unpleasant delay. It should never take this long or be this difficult.

Dennis B 
Rating:
5.0

Great customer service in person. No one answers the phone or calls back, though.

PATRICK S 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Madison D 
Rating:
5.0

Dropped off truck after hours so no interaction with personnel but location was convenient and drop box easy. Smooth experience

Monika D 
Rating:
2.0

Although I had a reservation, staff delayed me by a half hour in spite of having two available trucks my size. One was claimed that someone had a reservation (so did I) and the other wasn't checked back in (doesn't the user do that?) On top of this, the vehicle was very dirty in the cab and had lots of unmarked damage on it.

PAUL O 
Rating:
4.0

Truck worked fine. It was clean. Check Engine light was on for the 70 or so miles I used it, but did not cause any problems. Becks Auto Group has a good selection of equipment and the auto check-in/return works well,

STEPHEN G 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
3.0

I had to hold the steering wheel was at a 35 degrees for it to drive straight! It also kept shifting from 3 directly down to 1, and the AC took fr ever to work. The car smells like a barn and there were no cruise control.

RAMIN K 
Rating:
5.0

Все отлично, хороший люди и обслуживание очень хорошее!!! Рекомендую !!!

SIARHEI T 
Rating:
5.0

Excellent service

JAMES F 
Rating:
4.0

Customer did not leave a comment.

Terreka W 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

CLAUDE F 
Rating:
3.0

Customer did not leave a comment.

Edward C 
Rating:
5.0

Rent it free. I changed dates, times several times in 3 days & rental was still great. Thank you for having the people that handled me.

willly d 
Rating:
2.0

Put all the U-hauls together instead of scattered across the parking lot.

Uriah S 
Rating:
1.0

We scheduled our U-Haul pickup for 4:30 PM to ensure we could retrieve furniture from a location that closes at 6:00 PM. Unfortunately, the U-Haul manager was not onsite at the scheduled time and didn’t arrive until 5:40 PM. As a result, we barely made it to the pickup location in time. This caused significant inconvenience not only for us but also for the individual who met us to assist with the move and the store staff waiting on us. Due to this experience, I will not be renting from a third-party location again.

Tyler S 
Rating:
4.0

Customer did not leave a comment.

GREGORY W 
Rating:
3.0

Didn’t disclose an after hours fee and did not provide physical receipt

JAKE M 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R 
Rating:
1.0

People in this location very rude and disrespectful

Veronica R 
Rating:
5.0

Customer did not leave a comment.

jessica f 
Rating:
1.0

I scheduled pick up at 9am. I got there at 9:02. The opening employee was just getting there. It took over half an hour to get my truck. They didn’t seem to know what was going on. Disappointing to have scheduled a specific pick up time only to have to wait and then have to defrost the truck before I could leave. It all should have been ready for me.

RYAN B 
Rating:
5.0

Customer did not leave a comment.

DONNY D 
Rating:
4.0

Customer did not leave a comment.

SREE S 
Rating:
5.0

Did mobile drop off so no personel were involved

SHERRY W 
Rating:
4.0

Gas was NOT full and all 4 tires low pressure (60 to 65 psi, should be 90), passenger mirror was HARD to adjust. Making the customer to service your truck is NOT how to win a customer's satisfaction.

MICHELLE S 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B 
Rating:
5.0

Customer did not leave a comment.

MARK F 
Rating:
5.0

Customer did not leave a comment.

Dylan C 
Rating:
3.0

Customer did not leave a comment.

Dean T 
Rating:
3.0

Obviously, this is a secondary business for this location. So, service was a bit slow, however, it was good enough. I could see some issues if there had been an challenges or unfamiliarity with the equipment

DAVID S 
Rating:
2.0

Be honest with the rate charge on mileage and don’t charge me on insurance without permission. That’s fraud

TIMOTHY M 
Rating:
5.0

Easy no hassle rental and overall transaction. All the people from the locations involved were friendly, I formative and polite.

John K 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M 
Rating:
1.0

Upon return, they did not acknowledge me returning the utility dolly and then I was charged for 2 days when I rented the truck only for 1 day. I do not know if it is the responsibility of the local location to enter this information correctly or the responsibility is on the Uhaul representative. I have created a dispute for this but I feel like this rental was handled right.

ACHYUT N 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA J 
Rating:
5.0

Customer did not leave a comment.

EMRE S 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C 
Rating:
5.0

Customer did not leave a comment.

Andrew K 
Rating:
5.0

The man at Becks was great. This location in general is excellent. Easy in and out. BUT my issue was the trailer itself. Not a Becks issue, this newish device U Haul uses to secure the trailer to the client's ball. This pop lock doesn't secure tight enough. Rattled like crazy. My tow vehicle has a quiet attachment on the ball mount to receiver, so it was not my car.

ERIC O 
Rating:
5.0

Did not interact with personnel

STEVE A 
Rating:
1.0

Horrible customer service and you guys charged me extra for mileage that is incorrect

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

KAYLA L 
Rating:
5.0

Customer did not leave a comment.

Nadia S 
Rating:
1.0

Customer did not leave a comment.

ABILBEK S 
Rating:
5.0

Needed on short notice and easy to schedule for quick pickup using the UHaul app. FYI the check engine light was on whole twi hours I had truck.

Peter K 
Rating:
3.0

I had trouble checking in with the app. It failed to upload the pics. Wasn’t positive I was able to successfully close the rental agreement.

THOMAS W 
Rating:
4.0

Customer did not leave a comment.

SHAKHZODJON N 
Rating:
5.0

Strap rachet hard to uses. Needs corrosion lubed to make it easier.

DARYLE J 
Rating:
4.0

Customer did not leave a comment.

Mark D 
No reviews have been submitted for this location.
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