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TIMOTHY S
Customer Reviews for Bedford Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no suggetions
GUY WReturned vehicle after hours. No personnel was there.
Donna CWas closed
RUSSELL CVery convenient
Jeffrey DIt was one of the worst experiences I've ever had first check engine light came on and I fell through the floor in the back and then the lift gate would not work I feel like I should have gotten a discount or something but I didn't
JAMES DThe owner was very rude and didn’t give me any instruction. I’m all new to this as I was moving into my first apartment and I was trying to do it from the app like I was told and he walked outside and said “ are you coming? Can you hurry up.” Then he was trying to make jokes and be funny but he was very ignorant. This Bedford location is very efficient for me but if I ever need a U-Haul again I will go miles out of my way to make sure I never have to deal with that ignorant man again.
Brittany Wna
MICHAEL SI requested an appliance dolly, but I never got one. Made it kinda tough to move my refrigerator.
GAVIN GIt's okay 👍
DAVID LOwner was rude and location is filthy. Could definitely use a course in courtesy. Not a good representative for u Haul.
GLENN LI rented a 6 x 12 enclosed trailer. It had a terrible vibration. Additionally, the trailer brakes seemed to pulse if the speed exceeded 55 mph (engaging the brakes would stop the brake pulsing). I expect there's a tire issue, along with a braking system issue with this particular trailer.
MICHAEL HThe owner tried to engage me in his political views and was swearing as he was helping me.
Jason IYou don't have to improve anything for your next customer. The truck was clean, ran well. Þhe guy that checked me in was funny, joked around, and was kind,and patient. Treated me will respect, and i treated him with respect. Respect is a 2 way part u give it, and u will receive it back. Thanks, Samantha Detwiler
samantha dWere able to change my U-Haul truck from 20’ to 15’. Not what I wanted but they did work with me to find an alternative.
Dona DThe gentleman at the Bedford location is always very friendly and helpful. I enjoy renting from him.
Michelle GThere was no option to check in the vehicle with an attendant before work and I got charged 20$ because of it. Bullshit.
Andrea BMileage stated on paperwork was wrong by 200 miles and U-Haul charged extra at return which we didn't know about because return place did not check in when we were there. We have photo and time stamp to prove mileage.
DIANE KHappy to use this location. Easy place to rent and return. Glad to see a key drop box. I will certainly use them again.
Alan RThis U-Haul rode like a "buck-board" wagon and the Cargo Door was extremely hard to pull down and it took two people to latch it.
PITTMAN TProfessional and courteous staff. Thank you.
Robert NEverything went perfect. The lashleys were great
Robert HNothing to improve. The young woman in the office is a delight to work with and very helpful. The owner is a good guy too. Smaller, local companies are always much better to work with than the big shops.
Tom Wwe returned the uhaul 8 hours early I would have thought we would have received a refund of some of the rental. I will not rent a uhaul again.
Dawn hOwner of the auto shop was very unfriendly and impersonable. The whole overall experience was very poor as the mobile check in and return was not user friendly and other issues with the whole rental process. Still waiting on a call from an area representative. First and last time renting with uhaul and especially from this location
Brooke CGreat local business for all your U- haul rental needs. Thank you
Doreen BHad to stop 4 times on trip due to low tire pressure system message. Uhaul center May have been a flat tire and system wasn’t reset and calibrated?
Jeffrey Rthe vehicle was dropped off early in the morning. I was not sure where to park the truck, so I parked in front. a sign directing where to park would have been helpful. there was no staff at the location at 9 am
Paul FWhen I picked up the u-haul truck and started driving the truck, I noticed there was something off about the truck. It seemed to have a vacuum leak somewhere. I used the truck and returned the truck clean and refilled the gas tank. For the distance I had to go and the mountain I went up, the truck only used a fourth of a tank of gas. The truck did good, didn't like to pull the bigger hills or the mountain very good but it did the job.
Jennifer HEverything was excellent
Robert Peverything worked good for me. had good service
CHARLES PDrop off area was not the original point of destination. The personnel, however, were very accommodating and helpful. Easy locattion to find and easy access.
gerald jall went smoothly and easily
SALLY KTammy and the crew at this location are the best to work with! Always friendly and attentive! Don't change a thing!
TODD BGreat
Garrett WI would recommend this location to anybody great friendly service
Patricia CVery nice and friendly. I have rented from these place several times and prefer to rent from them than anyone else
HEIDI FThe bathroom was a storage closet and did not even have a sink. Racial slurs were being casually thrown around by the customers and staff.
Zachary HSome moving supplies were unavailable even though we had them reserved. Should have been notified in advance that these things were unavailable so we would have had time to make other arrangements.
MICHAEL M