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Kristen W
Customer Reviews for Bedford Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Happy to use this location. Easy place to rent and return. Glad to see a key drop box. I will certainly use them again.
Alan RThis U-Haul rode like a "buck-board" wagon and the Cargo Door was extremely hard to pull down and it took two people to latch it.
PITTMAN TProfessional and courteous staff. Thank you.
Robert NEverything went perfect. The lashleys were great
Robert HNothing to improve. The young woman in the office is a delight to work with and very helpful. The owner is a good guy too. Smaller, local companies are always much better to work with than the big shops.
Tom Wwe returned the uhaul 8 hours early I would have thought we would have received a refund of some of the rental. I will not rent a uhaul again.
Dawn hOwner of the auto shop was very unfriendly and impersonable. The whole overall experience was very poor as the mobile check in and return was not user friendly and other issues with the whole rental process. Still waiting on a call from an area representative. First and last time renting with uhaul and especially from this location
Brooke CGreat local business for all your U- haul rental needs. Thank you
Doreen BHad to stop 4 times on trip due to low tire pressure system message. Uhaul center May have been a flat tire and system wasn’t reset and calibrated?
Jeffrey Rthe vehicle was dropped off early in the morning. I was not sure where to park the truck, so I parked in front. a sign directing where to park would have been helpful. there was no staff at the location at 9 am
Paul FWhen I picked up the u-haul truck and started driving the truck, I noticed there was something off about the truck. It seemed to have a vacuum leak somewhere. I used the truck and returned the truck clean and refilled the gas tank. For the distance I had to go and the mountain I went up, the truck only used a fourth of a tank of gas. The truck did good, didn't like to pull the bigger hills or the mountain very good but it did the job.
Jennifer HEverything was excellent
Robert Peverything worked good for me. had good service
CHARLES PDrop off area was not the original point of destination. The personnel, however, were very accommodating and helpful. Easy locattion to find and easy access.
gerald jall went smoothly and easily
SALLY KTammy and the crew at this location are the best to work with! Always friendly and attentive! Don't change a thing!
TODD BGreat
Garrett WI would recommend this location to anybody great friendly service
Patricia CVery nice and friendly. I have rented from these place several times and prefer to rent from them than anyone else
HEIDI FThe bathroom was a storage closet and did not even have a sink. Racial slurs were being casually thrown around by the customers and staff.
Zachary HSome moving supplies were unavailable even though we had them reserved. Should have been notified in advance that these things were unavailable so we would have had time to make other arrangements.
MICHAEL MQuit trying to get the customer to drop off to places that are not convenient for the customer. The place you wanted me to drop off was twice as far from my home as the place I chose. You aren’t paying for my gas, I am.
DANNY MEverything was great and easy!
Vicki JNot open on Sunday….no problem
John oTammy and her crew were great to rent from and extremely helpful. Would recommend Bedford Automotive ANYTIME!!
Douglas MI was very surprised at the low level of customer service that I experienced from Uhaul. I have used you guys in the past and I have never had this happen before. I still have have moving needs within the next 30 days and I will probably rent from someone else.
Valerie BTruck reeked of smoke. Had ashes on dashboard and cigarette butt in pocket of passenger door. Truck was dirty inside. The truck even had. a no smoking sticker on the door so not sure why it smelled so bad from cigarette smoke.
ROGER STruck cab was very dirty and smelled.
Joy CNot properly attached.
Paige WExcellent location and professional people.
John AThe guy checking me out food a great job. He was personable and understanding of any concerns I shared.
Thomas DThe app kept crashing and wouldn’t not accept any answers, the woman at the location was beyond rude. The app was very hard to use
Tyler MAvailability could use some improvement. Could only rent the cargo van for 24 hours, nothing was available at all for the 3 day range I needed.
Erin MNot much
David PAttitude from receptionist and paid for a furniture dolly and did not receive.
SHANNON BStaff was friendly and wonderful!
Luis CGood people very helpful
ROBERT AGreat place to rent a Uhal, Mark is always really nice and takes good care of your needs, always satisfied and very convenient!!
THOMAS FI reserved a 20' truck and auto transport from this location and neither item was available. I had to go to a location further away to pick up a truck. The day I was supposed to pick up the auto transport from this location, there were none available. Mark did a great job of getting me a tow dolly when the auto transport was not available.
Thomas LGreat service.
VALERIE TGreat customer service
JEFFERY BThe trailer was perfect for our needs and the staff at the location were very helpful and friendly.
LYNNE CGreat Owner - Very helpful!
FIRMADGE C