Customer did not leave a comment.Martha B.
Customer Reviews for Bedrock Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PETER L.
website says they open at 9. sign on the door says 9. We were there at 9:15, nobody home. called the number, got generic message and answer machine. left key in drop box. finally got phone acknowledgement around 2:30 that afternoon. not reassuring when im liable for $15k truck.PHILLIP J.
I was 30 mins late because a accident stopped traffic and I got charged double!!!!Rontel P.
Customer did not leave a comment.Danielle M.
Customer did not leave a comment.jason V.
Customer did not leave a comment.felicia J.
Customer did not leave a comment.EDWARD J.
1st reservation, went to p/u trailer at 4:30 no one around, backed up to the trailer and was told they were closed and couldn't get a trailer. Went to U-Haul on Reilly for service. 2nd reservation, employ takes a 2-hour lunch and leaves office, with several customers waiting. Finally opens and attempts to work around texting on her phone. Tells me to wait outside, after 10-minutes I go back and ask if she's coming and of course she's texting. She comes out and doesn't know which of the two trailers in mine, so I look on the paperwork. She can't help put the 6x12 trailer on and the owner's son was in the office just hanging out. Seems if the owner's son could cover down during her 2-hour lunch break and help customers with trailers without being asked, things would operate more smoothly. Terrible service and work ethic.Gregory K.
Polite and helpful staffJONATHAN B.
This location was closed when we dropped off the truck. The drop off was clean and I felt the truck would be safe dropping it off.HOMER W.
Very polite - went out to move the truck for me since I parked it in the wrong place. Offered me a cool place to wait for my ride on a very hot day.Carol R.
Customer did not leave a comment.DENISE N.
Customer did not leave a comment.lynn H.
Customer service was excellent; friendly and helpful.Cynthia G.
Customer did not leave a comment.NATHAN R.
Did drop off with phone. Took 30 minutes but was overall fine.Kristine B.
Don't understand why I was charged double for the same trip I had to turn down o/a 1st of may cause of virus if can explain please do I'm in the system?Mack L.
This location was unable to find my reservation and check me in after an â€œerrorâ€ on the computer. And didn't offer further assistance to figure it out. Then when I finally got the key code to the box, there were no keys in it. So when I went inside to ask, she had to call someone and search around for the key.Kari L.
Customer did not leave a comment.Asa M.
Customer did not leave a comment.Rose F.
Customer did not leave a comment.Genette E.
Truck was not available at my original location. When I was re-reserved at the next location, they made it a in town reservation instead of one way without informing me. I did not discover this until I got to my destination. The online check-in worked poorly and the truck I received had a lot of damage including the bumper hanging off.Jill M.
Customer did not leave a comment.Anoulack T.
Customer did not leave a comment.Ustacyia A.
My problem with UHAUL is not with the individual locations but with the larger organization. I had a reservation to pick up a trailer at one spot and discovered the night before that I had to go an hour away to another location to get it. When I called customer service they first claimed I had been contacted. When I questioned further, their management claimed I was to be called soon and notified. Terrible service at corporate. Fine support at location.john I.
Customer did not leave a comment.Bryan R.
Met me outside ready to receive the truck even with me being a day early. thanksCody M.
I have not had a problem with U-Haul in the past because I have always done my requests in person and from the same location. This time I did it on line and diff. location. NONE of my add on were applied and I had to go to a totally different location to pick up the truck as well as a 3rd location for my add on's. ONLINE requests need to be met and applied when reserving equipmentJacqueline P.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.Joyce M. G.
Customer did not leave a comment.Deloris P.
Customer did not leave a comment.yuri K.
Truck has a bad cigarette smell. Otherwise was a positive experience.Elizabeth R.
The 26' uhaul had to much play in the steering wheel and it needs attention because it poses as a hazard.Chayla S.
Customer did not leave a comment.Julie S.
I was charged 58.08 for the uhaul then 72.00 more dollars in which I was suppose to be refunded 58.08 and it's not in my account yet. I need to speak with a supervisor asap.Russell R.
Customer did not leave a comment.Dyneshia B.
Customer did not leave a comment.james M.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.Gilbert B.
Customer did not leave a comment.Edward J.
Friendly and helpful. Quick service.PAUL G.
Customer did not leave a comment.Tyler W.
Customer did not leave a comment.Brandon I.
Customer did not leave a comment.robert F.
I don't have no complaints this was a great place to rent a uhaul and the person I talked to on phone she was very respectful and professional would go back for future move and will b giving a referral for this spot.Darrio H.
Customer did not leave a comment.Heidi R.
Thanks for such great service and support. Take care.Kenneth R.
Employees need to be knowledgeable of all aspects of the rental process.Tanya G.
Customer did not leave a comment.Edgar B.
Update website to show hours of operations. Uhaul at 9AM - Mini Storage 10AM.ZATOCHI M.
They closed early and I had no cell service to self return the dolly. On top of that I drove past other Uhaul places to get there.Danny S.
Everything was goodDEREICK L.
I don't think it was the girls fault but in their system it was going to cost over 200 bucks. While in store I did the online registration and it only cost me 129... that is a huge difference.. if I would not have done research before going I would have blindly paid that however I went with uhaul because of the price and the fact of where I was traveling too..Jessica A.
Customer did not leave a comment.Maria K.
Customer did not leave a comment.Penelope G.
Customer did not leave a comment.roberta K.
Customer did not leave a comment.SHAMIRA B.
Customer did not leave a comment.Henry D.
Customer did not leave a comment.Megan H.
Customer did not leave a comment.liz M.
Customer did not leave a comment.robert L.
Better staffing. Even after calling to confirm our reservation, no one was on site at 10am. Couldn't get a response to calls to numbers provided. Had to go to the next nearest Uhaul location where the manager was kind enough to call the district manager. Apparently his call wasn't ignored, and was able to return and pick up our rental.Jennifer W.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.trina W.
Customer did not leave a comment.jonnathan G.
Customer did not leave a comment.William T.
Customer did not leave a comment.William T.
Customer did not leave a comment.Megan H.
Customer did not leave a comment.Jon K.
Customer did not leave a comment.Jenna S.
Attendant was polite and very helpfulIrvin C.
Customer did not leave a comment.ray C.
No one in office during business hours. Had sign to call with questions as person was out in storage lot. Nobody answered. I left message on voice mail. I did received email confirmation with receipt that I turned in the vehicle and there were no issues.Charles L.
When we rented the auto tow there was no one there to help us hook it up or show us how to put the vehicle on. When we rented the 15' truck as I was following my husband who was driving the truck notice the back drivers side tires were very low...bulging . Called the guy at Bedrock to ask if they checked the tires pressure before sending out trucks and he said no they just kick the tires. Will not go back there to rent and probably will not rent from uhaul anymore. This move with uhaul has not been a very good one, sorry to say.Helena W.
Customer did not leave a comment.AUSTIN W.
Had a wonderful experience with Bedrock very accommodating and plesent to work with.Vanessa M.
Customer did not leave a comment.Shiley D.
I would not recommend this location or this rental company in general. My belongings were damaged.Nicole M.
Customer did not leave a comment.Sharon M.
Young man was very polite at Bedford and knowledgeable. The office and truck were very clean.Kimmberly F.
I dropped it off when it was closed.Lynn G.
Customer did not leave a comment.OTIS F.
Customer did not leave a comment.JAMES C.
The guy was really nice, I will return to this location againyjuanna G.
Customer did not leave a comment.RONALD H.
We returned the trailer on a holiday weekend so the facility was closed but there was excellent provision for drop off and prompt reply that the trailer was returned on time.JAMES W.
Customer did not leave a comment.Antonio M.
Customer did not leave a comment.SHARON R.
Staff was very helpful and kind.CANDACE P.
THE GENTLEMAN THAT HELPED WAS VERY KIND AND PROFESSIONAL. I WOULD RECOMMEND AND GO BACK THERE AGAIN IT WAS A GREAT EXPERIENCE.LIZZETTE R.
Customer did not leave a comment.Solange A.
Customer did not leave a comment.JOAN S.
Customer did not leave a comment.ERIC J.
Customer did not leave a comment.CARLIZA C.