website says they open at 9. sign on the door says 9. We were there at 9:15, nobody home. called the number, got generic message and answer machine. left key in drop box. finally got phone acknowledgement around 2:30 that afternoon. not reassuring when im liable for $15k truck.PHILLIP J.
Moving Truck Rental in Raeford, NC at Bedrock Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Raeford, NC 28376
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was 30 mins late because a accident stopped traffic and I got charged double!!!!Rontel P.
1st reservation, went to p/u trailer at 4:30 no one around, backed up to the trailer and was told they were closed and couldn't get a trailer. Went to U-Haul on Reilly for service. 2nd reservation, employ takes a 2-hour lunch and leaves office, with several customers waiting. Finally opens and attempts to work around texting on her phone. Tells me to wait outside, after 10-minutes I go back and ask if she's coming and of course she's texting. She comes out and doesn't know which of the two trailers in mine, so I look on the paperwork. She can't help put the 6x12 trailer on and the owner's son was in the office just hanging out. Seems if the owner's son could cover down during her 2-hour lunch break and help customers with trailers without being asked, things would operate more smoothly. Terrible service and work ethic.Gregory K.
Polite and helpful staffJONATHAN B.
This location was closed when we dropped off the truck. The drop off was clean and I felt the truck would be safe dropping it off.HOMER W.
Very polite - went out to move the truck for me since I parked it in the wrong place. Offered me a cool place to wait for my ride on a very hot day.Carol R.
Customer service was excellent; friendly and helpful.Cynthia G.
Did drop off with phone. Took 30 minutes but was overall fine.Kristine B.
Don't understand why I was charged double for the same trip I had to turn down o/a 1st of may cause of virus if can explain please do I'm in the system?Mack L.
This location was unable to find my reservation and check me in after an â€œerrorâ€ on the computer. And didn't offer further assistance to figure it out. Then when I finally got the key code to the box, there were no keys in it. So when I went inside to ask, she had to call someone and search around for the key.Kari L.
Truck was not available at my original location. When I was re-reserved at the next location, they made it a in town reservation instead of one way without informing me. I did not discover this until I got to my destination. The online check-in worked poorly and the truck I received had a lot of damage including the bumper hanging off.Jill M.
My problem with UHAUL is not with the individual locations but with the larger organization. I had a reservation to pick up a trailer at one spot and discovered the night before that I had to go an hour away to another location to get it. When I called customer service they first claimed I had been contacted. When I questioned further, their management claimed I was to be called soon and notified. Terrible service at corporate. Fine support at location.john I.
Met me outside ready to receive the truck even with me being a day early. thanksCody M.
I have not had a problem with U-Haul in the past because I have always done my requests in person and from the same location. This time I did it on line and diff. location. NONE of my add on were applied and I had to go to a totally different location to pick up the truck as well as a 3rd location for my add on's. ONLINE requests need to be met and applied when reserving equipmentJacqueline P.
Truck has a bad cigarette smell. Otherwise was a positive experience.Elizabeth R.
The 26' uhaul had to much play in the steering wheel and it needs attention because it poses as a hazard.Chayla S.
I was charged 58.08 for the uhaul then 72.00 more dollars in which I was suppose to be refunded 58.08 and it's not in my account yet. I need to speak with a supervisor asap.Russell R.
I don't have no complaints this was a great place to rent a uhaul and the person I talked to on phone she was very respectful and professional would go back for future move and will b giving a referral for this spot.Darrio H.
Thanks for such great service and support. Take care.Kenneth R.
Employees need to be knowledgeable of all aspects of the rental process.Tanya G.
Update website to show hours of operations. Uhaul at 9AM - Mini Storage 10AM.ZATOCHI M.
They closed early and I had no cell service to self return the dolly. On top of that I drove past other Uhaul places to get there.Danny S.