Make sure yall Have the equipment we paid for and if not give us back what we paid for the dollys and stuffKenneth S.
Customer Reviews for Bee Bop Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is second time to drop off at BeeBop Grocery. The experience this time was excellent.JANIE W.
She was very niceJOYCE G.
We left Harrison, with just a smidge over half a tank of gas, not 3/4 full. We took it back with half a tank. We were charged $66 in fuel charges from Bee Bop Grocery to my credit card...if one considers it is a 60 gallon tank, we left with slightly over half a tank from Harrison, took it to drop off with half a tank....and if they ONLY put in 15 gallons, that equates to $4 a gallon....and more since we did not leave Harrison AR with 3/4 tank of gas in a town where regular is $2.83 a gallon. Haven't seen the ticket for the fuel, but I actually wonder if they filled the tank full, or...Janie W.
I didn't have any problems the women at bee bops was very polite I suggest using uhaul from that locationLANCE Y.
Customer did not leave a comment.Joann B.
This location charged me for an extra day rental because I was 1 hour late returning the truck. That is ridiculous!!!! The lady said she had to charge me, she would have to pay if she didn't. Really???? Uhaul has been my home for years and I am very disappointed in the service I received.RICHARD H.
I was supposed to pick up my UHaul in Owasso Ok but there's was broken so I had to find a new Uhaul I found one on state line road in Texarkana near where I was going to be they sent me to cubby hole apon my arrival because they didn't have one so I went to cubby hole about 30 minutes away after already making a six to seven hour drive they said state line took theirs and I had to go to shreveport another 1hr 45mins I didn't need but I went cause I needed a UHaul that day and she was the most helpful she had a trailer and said we could get it whenever and showed us how to hook everything together and she was great the only issue is it was a HUGE hassle and inconvience to even get the uhaul in the first place everything that day was closed early the one place I had booked in advance wasn't going to help me find a new Uhaul and everything closed early and no one was willing to wait 30mins to an 1 extra for me to pick it up on the way the customer service was minimal and hard for me to stay calm but the indian lady was great wish I could remember her name for youReagan S.
The woman that runs this store is rude she wanted me to unhook the tow dolly from the truck and move it by hand also I cleaned the truck out before I took it there she called the main uhaul office and told them I left trash in the truck and did not sweep the back out so they charged me 25 dollars for cleaning and charged me 65 dollars for 10 gallons of gas I WOULD NOT RECOMMEND THIS PLACE TO ANYONEJESSIE F.
Customer did not leave a comment.LENESHA W.
Filthy local Grocer. India folks. Hard to understand. Contract stated 8 am turn in. Was there at 7:30ish. Store opens at 9 am Lady called raising cane cause I parked. Didn't leave keys. Wanted personal check in. As we expected from the BAD reviews online got flack from Lady bout Owing for Cart I didn't rent. Late fee. $40 for being late checking in. I told her she was one late not getting her as out of bed to be open by 8 turn in required of me. BS I told her she had keys. To email me receipt pd in full cause I was out. She couldn't print me one. Uhaul better look into this agent. It's a mar on U... Haul! I'm patient. I realized from reviews I could expect unpleasant dealings. Most people would give in pay up and leave mad never to use U H again. I stood my ground and laughed at the woman afterwards. Unlearned ignorant foreigner. Uhaul can go better. Check ur records. In last fifty years I have rented uhaul DOZENS OF TIMES. This was service to remember for wrong reason.James G.
The person who is supposed to help with the rental would start the process and stop and leave me wait while she sold beer. There was noone to help with hook up and when I asked about it she said my stepson could do it. No instructions for use... it took close tan hour to get the contract completed. The lady was very rude.Lee T.
Customer did not leave a comment.patrick Y.
My experience at this location was HORRIBLE! It took an hour to process the paper work, once we finished the paper work, I asked for a receipt,big mistake. It took twenty minutes to print, once I received my receipt, the copy was an old and dingy . She apologized but did not print another copy. The lights didn't work on the first dolly, the second dolly tires were low. They didn't offer to put air in the tire, instead they told us where we can go get air for the tire. Not to mentioned we had to put air in the tire several times. Returning the dolly was just as frustrating, the clerk forgot to change the information regarding the dollies. Two weeks later a representative from uhaul called me asking did I return their dolly. Wow! I will never rent from uhaul again.bridgette R.
Lady was very friendlyraymond C.
Customer did not leave a comment.Cheryl R.
Everything was fine with me. No problems at all. Ease of access to rentals.michael S.
Great serviceLarry A.
They had no computer to complete my check in. Truck had additional equipment that I did not orderDavid B.
The lady was nice but we did go over everything we didn't check to see the gas or anything she just put something in there and wasn't accurate about the amount of gas in it so when I dropped it off I was charged almost 19 for gas and I left it where it was when I got it and I was charged for insurance and I didn't need itrebecca M.
Customer did not leave a comment.dena T.
Needs to be cleaner location. Friendly staffShermar E.
Had problems with the U Haul new computer system to process things through my cell phone, - downloading app & uploading my Dr. Lic,Stephen G B.
Lower the price,I paid $253 for the weekend. Put 187 miles on it. The 1 positive though was the gas mileage of the truck.Robert B.
The grocery store had a foul smell. I had to go outside for fresh air for fear of getting sick. The owners kids we're not any help and very unprofessional they literally screamed for their mother. I will drive to Bossier City for my future uhaul needs.Loretta C.
Was promised a $25 credit if truck returned cleaned up on sign in truck; I cleaned and returned 14 hours early; but was told that only Uhaul could give credit. How do I get my credit!ROBERT F.
all OKjames H.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.CAREY D.
Customer did not leave a comment.christopher S.
Customer did not leave a comment.MICHAEL W.
Gal who rented to us didnt really understand how it worked.Dave R.
Customer serviceDimettera F.
The online system of renting is so slow. You (U-Haul) should make it faster to navigate thru. I tried to fill out the rental form on the app and just gave up. It didn't even have this location as a choice to rent a trailer from even though I could see they had several, as I pass by every day. The lady at the store was nice. But the online application took about 30 minutes to go thru, it was running so slow. She kept apologizing, but clearly it wasn't her fault. I would still rent from this location since it is so close to my home. Anyone who wants to rent a trailer will have to just be patient, it's the computer software that's slow.tracie C.
This wasn't my original pick up location. It was originally in Magnolia Ar at Smith Lawn Care then it went to Camden Ar and finally ended up getting a truck here after CSR called around and for having to go out of state they gave me an additional 50 miles. My reservation was cancelled because I didn't pick up at exactly 8a.m. The 20ft wasn't gas efficient at all. Those green bars hardly ever got over 2 in which I think it used more gas than usual. Communication is key. This was very hectic in finding a replacement on top of the move.TERESIE C.
Customer did not leave a comment.Marilyn M.
Customer did not leave a comment.tony C.
Customer did not leave a comment.Tabitha S.
Customer did not leave a comment.Margie M.
Great experienceTERRY H.
Customer did not leave a comment.Jackie F.
Customer did not leave a comment.Jennifer J.
Customer did not leave a comment.Taylor Z.
Customer did not leave a comment.MICHELLE G.
Customer did not leave a comment.rudy S.
I don't know if Uhaul allows smoking in its vehicles, but the truck smelled of cigarette smoke and there was still a cigarette lighter in the dash. It wasn't the most pleasant experience having to drive 800 miles in a truck that smelled of cigarette smoke.JASON T.
I was charged $25 more than I was quoted, and it's a convenience store that I would never go in on a normal basis. No A/C and questionable clientele.Stephanie B.
Location was not the issue the person made the resvation lyed.. Said truth had granny attic and ramp it did not I do not think it was fair to me to have to rent another truck and have to pay people again to load my stuff that I didn't have enough room in first truck due to the fact that I was lyed. To about truck and everything else I have called several times to talk to management no one has returned my calls a truth rental should be replaced at no cost to me thia is unfair and no rightSTEPHANIE H.
Customer did not leave a comment.Freeman S.
They weren't going to give me the truck after I'd driven 45 min out of my way, because lady in charge had to suddenly go out of town. Truck was suppose to be at Minden which was a much more convenient location. When I called UHAUL and fussed, I got the keys. You need to communicate better with all involved.zoe B.
Wasn't able to drop off at U-Haul site near destination. Had to return it where we got it from. Unnecessary added expenses.Michelle C.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Bart H.
It is what it is awesome small little town friendly folks to help out really was Some nice people thereChristopher M.
Customer did not leave a comment.Subbrenia P.
Customer did not leave a comment.buford V.
Customer did not leave a comment.LONNIE W.
The lady continued to wait on customers buying groceries and alcohol while she was trying to enter contract info for the uhaul. I waited over an hour and she had to call someone at uhaul to complete it for her. Then she couldn't find the trailer and too me to take another one. We hooked it up and she came out and said that we couldn't have that one. We had to unhook and hook up another one. It ended up costing me $100 more than what I had reserved the day before. When I dropped it off, the lady wasn't expecting it. Bad experience for me.Connie S.
Customer did not leave a comment.Dallas V.
Customer did not leave a comment.Azaria B.
Customer did not leave a comment.LArry M.
open a different location in Springhill. he said he could not use the purchase made on my phone and had to redo it. after 2 and a half hours and 40 minuteson the phone with u haul the area rep told him to let me take the trailer with no paperwork.
Customer did not leave a comment.Charles W.
As I stated before, I feel cheated and rudely treated. I would strongly suggest not doing others that way!Randal T.
Customer did not leave a comment.cashona L.
I did have to do the hook up myself, but did get it checked before pulling out.Claude Y.
Overall, I was very satisfied from booking online to return. Very nice, professional people.Shirley L.
Customer did not leave a comment.James J.
Better rates for studentsLindsay L.
people are very friendly and helpful. place needs a cleaning but service was excellentJERRY L H.
Customer did not leave a comment.ANTHONY H.
Customer did not leave a comment.RUSSELL G.
Customer did not leave a comment.William B.
Customer did not leave a comment.Ron C.
Pay attention to what they are doing. The lady got my debit card declined twice then when I called my bank they told me it is because she was putting the wrong zip code. Then when she couldn't get it to go through the second time she left and went to talk to some man there and said this was my store and when I got my card to go through let her know. Then showed me where to enter it all in the computer. When I finished I asked for paper work and she said her printer wasn't working and she would send it to my email. I'm sorry to say negative things because I try to look for all positive. There was nothing positive about that storeJUANITA B.
This is the only uhaul place in town. The next place is over 35 miles away. Take a deep breath and go for it. Good luck. Your gonna need it!!DONNA M.
Don't understand why I complete a reservation with vehicle type and drop off location, and then have to go all through that info again when I get the trailer.Earnest R.
The headlights worked but were so dim I was unable to drive at posted speed limits because I could not see more than the reflection of street lines. The windshield was so filthy I cleaned it twice with little difference. I cleaned the lights too but it didn't help. Do not put the truck into overdrive, it used too much fuel. The ride was so rough the truck was knocking my breath out. But focusing on the pickup location, it was a convenience store and a laptop. They had no printer. They didn't have enough furniture pads. The truck coolant overflow was bone dry. It took a phone call to u-haul and my husband insisting on fluid to get coolant to put in their truck. Our next move will not be with u-haul. This was a 697 mile move.John A.
could not speak good English, did not know how to process a cash transaction, nasty place, and uhaul was only one half tank of gassandy G.
Customer did not leave a comment.Jacquelyn C.
Thare was holes in the floor and the brakes dident work right and the brake light was outCHARLES S.
I have rented at many U-haul locations, and this one is by far the worst ever. I cannot think of one good thing to say about this location. First of all, the operators do not have command of the English language so we spent most of the time trying to understand each other. I ended up typing in my own information. Then there was a mix-up with the unit numbers not matching which took nearly an hour to resolve. After resolving the issues, they went back inside. I was left to hook up the trailer (which was quite heavy) by myself with no operating instructions at all. I have a very bad back, but fortunately a friend happened by and helped me to lift it into place. I have to go back in Oct. to finish clearing my storage building, but I will not rent from this location even though I might have to travel 30 miles to get better service. It's either that or find another agency to rent from. I will not be using them in the future.Robert C.
The lady was extremely rude to me. She interrupted me, told me that I don't have to use uhaul, and she said that she couldn't help me with any of my questions. She said that I couldn't get the keys to the uhaul that I prepaid for and when I asked her why she said because she needed more information from me. However when I said sure I'll give you whatever you need then she said no. I was so confused that I had to call customer service. I've never experienced this poor of an example of customer service in my life. They need to take a class on customer relations and people skills. This was HORRIBLE!marneshia B.
The person I spoke with could not speak English. Very poor service. Took 45 min to an hour and I had a reservation. Will not use this service again.teresa C.
They spoke English so poorly, that it took an hour and a half to get thr truck. They had no furniture pads. We had ordered 3 dozen. Before I got home with the truck, it developed 2 problems. Bebop's said not to bring it back. All they did was "take them in and send them out." It is a grocery store whose principal trade is in liquor. It took uhaul 12 hrs to get someone to check the truck over and assure me it could be driven w/o a problem. Two different people were sent, in succession. One was actually sent to the wrong town, 50 miles away. I will not use Bebop's again, and probably not uhaul.Tommie T.
Customer did not leave a comment.Anika W.
took an hour and a half to rent a trailer I needed for 30 minutes. Communication was a huge issue. They could not tell me the price until the contract was final. They wanted $60 for a trailer that is $18.99 and were unble to explain why. I will drive an hour out of my way next time I need a U-Haul. Selectio included 1 trailer and 1 truck. They argued with me because my name was already in their computer saying I must have a reservation at a different location. I had no reservation at all. I was a repeat customer. Had me call her sister to do a rental over the phone which left me with no rental agreement other than an email. So far below U-Hauls standards it's scary. Please please inspect this facility. Your customers deserve better.KEVIN P.
The employees at this rental location speak very little to no English.MANOAH O.
Renting experience was bad not only was the truck not ready when it was suppose to but the person did nothing to help us. Next day went to get truck and I had to type in information and no private place to conduct our business. Just put lap top on customer check out counter which was not big enough and continued to check out customers instead of completing my transaction. I will not be using this location againCHRISTINA M.
Once we spoke to the right person, everything went wellAlesia M.
Customer did not leave a comment.ANGELINA P.
Not sure but it's 12:23.thanks to Lewis this equipment is back at this location. Although we didn't do the paperwork.the appropriate people and or personal saw me park the equipment at their location. We will do the paperwork in the morning. She said she could not do it at this hour.but it is understandable. I'll be there in morning. Thank you and thank you for road side assistance. And good night."Uhaul.DMITRI A.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.GAIL E.
Employee kept putting other regular customers ahead of my transaction. I had to park truck for employee and the employee could not retrieve dolley from truck and I was asked to get dolley from the truck.JOE B.
Customer did not leave a comment.JEFF M.
Customer did not leave a comment.Robert C.