My entire experience was severely lacking. Only one lady at the gas station counter and she could not help me very much. The pickup-sign in part took me around an hour. The trailer was also broken, I had to find a way to hold the trailer to my hitch.
OnEaglesWings M
Bee Bop Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cullen, LA 71021
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing. Good location.
Jarius PEverything was great
DAVID WGet a new location. I arrived about fifteen minutes after my scheduled time for a mobile pickup. Checked in on the app and the keys were not in any of the designated lock boxes. Called customer service and they couldn't get ahold of any one. I had to wait two hours until the location opened and found out the keys were in the drop box not the lock boxes. Apparently someone was supposed to tell me or maybe I was supposed know where they were by ESP. After getting the keys I had to ask for the furniture dollies and pads I had ordered. The location said I needed my paper contract to get them. After about 30 minutes of phone calls back and forth. I was told I could have the dollies and pads. Then I was asked to count the pads in the store room which was a cat infested place. Good thing I didn't have any allergies to cats. After loading the dollies and pads I left the location. I was told by customer service I would be compensated for my troubles. The $50 was not even close to feeling right. By the way I am a 63 year old retiree and felt like I was being looked at like the bad guy. If I was U-Haul I would cancel the contract with the location. PS Why can't I change the payment date on my storage payment? I retired in September and get my check the third Wednesday of the month.
KENNETH KI recommend to check your vehicles more after each person that uses it.
sasha m