Customer Reviews for Beer & Smoke

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Beer & Smoke

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JACQUELINEBRENDA B.
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Customer did not leave a comment.

YVONNEK Y.
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Customer did not leave a comment.

Alexander R.
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Customer did not leave a comment.

PAULA M.
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Very helpful great service

PETERG M.
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Typical bait & switch BS. I was told the trailer would be $29. Was charged $40 + tax. I'm guessing this is a Uhaul thing & not the fault of the rental locattion.

ivan F.
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Super friendly and fast service. I felt like a priority. Thank you!

rich W.
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Customer did not leave a comment.

Brendon R.
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Marvin D.
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Melissa L.
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This location was unprepared for my reservation, even though it was made a few days in advance. Despite checking in online before arriving at the store, it took 30 minutes for the associate to find the keys to the truck, put the previous renter's contract on hold so he could complete my reservation, and find the additional equipment I reserved. Then they had the audacity to overcharge me, for which I'm still waiting for a refund. I do not recommend using this location.

Eric C.
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Customer did not leave a comment.

Donna B.
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The truck needs an alignment.

MEGHAN P.
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In hindsight, I should have asked if the rental was sanitized. The guy working here had to check out then van before giving it to us. I now realize the key and van were not sanitized after the last person who used it. When we returned the van to the same location, the same guy was working and I handed him the key. He said ok you're all done, you'll get an email tomorrow with your final total. When I asked why I could not be checked out and gef my total now, I was told that he was not allowed because of COVID. Then another guy working there said they couldn't touch the vehicles for 24 hrs after they were returned. I stated that I was not happy about not getting my final total and leaving a charge open on my credit card. I had taken a picture of the mileage and it was clear that these guys weren't going to complete the checkout process for me. BUT by the time I got home, I had an email that I had been checked out and a total. However, I was charged 80 cents extra a mile. My equipment contract I signed in the morning stated 59 cents/mile but my final total reflected 1.39/mile. I tried calling the rental location to discuss this but they didn't answer. I spoke with U-Haul customer service who acknowledged the discrepancy. The representative gave me a reference ID # and stated that the rental location has to fix the problem in 3 days or to call Uhaul customer service back who will then fix the problem. I received this survey the morning after my Uhaul rental and as of right now the issue has not been fixed.

LAWRENCEJ L.
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VERY DISSATISFIED with m y U-Haul experience! I pre-registered online in order to "cut my time at office in half". What a joke! I was sent to one location (which didn't have my 5x8 trailer), then to another, location approx 40 minutes out of my way. I am going to buy my own trailer and no longer rely on -Haul any longer.

CHRISTIAN C.
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Yes always

David Fraser E.
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An incredibly friendly and helpful representative both on the phone and behind the counter. Followed all the protocol for social distancing and was 'COVID compliant' as well. Explained to me the procedure of vehicle inspection prior to finalizing an emailed final invoice. All in all a very pleasant experience. Thanks!

Anthony P.
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These guys were awesome. I only needed the truck for a local quick move and these guys had exactly what I needed. Super professional and no hidden fees. Thank you guys so much!

ROBERTM G.
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I did not get the trailer I reserved 2 weeks in advance and also the location changed at the last minute taking me over an hour out of my way in the opposite direction that I needed the trailer for. Thanks for the headache. The only good thing was the guy that helped me out, at least he did a great job.

Christine C.
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Everything was great. The guys at that place are fantastic!

Edward S.
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Super friendly staff and extremely helpful

VINCENTF S.
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Customer did not leave a comment.

DANIEL R.
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Customer did not leave a comment.

JOSEPHGERARD JR A.
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These guys do a great job. Nothing to improve here.

Vincent G.
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This place is great my go to spot for a uhaul truck or van always clean and 90% of the time a brand new vehicle will definitely use again

Jeffrey N.
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Trailer was dirty and full of leaves. I returned the trailer at 7 pm Friday but based upon the email receipt it wasn't checked back in in the uhaul computer system till 9 am Saturday

Joseph A.
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Nothing. The guys there are great.

Miguel C.
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Gross smell of weed and loud rap music inside of store. Even the van i rented smelled like weed. Will never rent from them again.

Arlene H.
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Super friendly and helpful staff. Easy process

Isar C.
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Customer did not leave a comment.

Frederick S.
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Kim P.
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MAriam V.
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It's a smoke shop- I do not smoke!! No social distancing enforced. The truck was filthy-I cleaned it with bleach and disinfected prior to playing my belongings. Your putting your customers and Uhaul employees at risk. Rentals should only be a real u haul!!

Kim P.
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Customer did not leave a comment.

aurelio P.
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greg R.
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Kim P.
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Jean-Marie S.
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Daniel B.
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Abiodun O.
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Customer did not leave a comment.

Lydia P.
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Ricky is very professional and very personable..a pleasure to deal with!

Devin D.
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Very Friendly, clean and professional. highly recommended.

Lydia P.
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Ricky was pleasant, helpful and a pleasure to deal with! I totally recommend Beer&Smoke in E. Patchogue if you are in need of a U-Haul rental!

DENNIS K.
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Was not the location that I originally wanted had to drive 1/2 hour to go pick it up. Employee was very friendly and courteous. Was not a U Haul store. Did not have accessories for moving.

WILLIAM D.
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Customer did not leave a comment.

William O.
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Brendan G.
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Eddie - who runs the shop - is awesome and reliable.

Scott J.
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Customer did not leave a comment.

jonathan R.
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David G.
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Cleanest nicest professional establishment I've been to ever

Frank M.
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Customer did not leave a comment.

John N.
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very nice

Robert G.
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Customer did not leave a comment.

F Q.
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Nothing

Gregory P.
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Customer did not leave a comment.

Annette H.
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Very pleasant experience.

Denise L.
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Amazing customer service

Louis P.
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The contract mileage was different from actual mileage and I was charged for contract mileage instead of actual mileage used. They stated the double and triple check mileage but they do not. I drove the truck a total of 6 miles and charged for 12. I have pictures that are time stamped and they would not change the cost.

LOUIS L.
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GREAT EXPERIENCE, TY

Gabrielle J.
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Customer did not leave a comment.

KAY O.
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Customer did not leave a comment.

Lloyd E.
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The entire experience was easy, pleasant and flawless.

Kyle H.
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Customer did not leave a comment.

Binoy B.
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David M.
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Carol M.
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ted T.
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Trailer should have a toung jack..

Andrew D.
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It may seem odd but it was quite and friendly

John A.
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Customer did not leave a comment.

SANDRA H.
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Customer did not leave a comment.

jean marie S.
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Customer did not leave a comment.

Robert S.
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From start to finish, my experience with “Beer and Smoke U-haul” was an unexpected pleasure. First of all, you can't beat the rates. The truck I rented was easy to use and perfect for my moving needs. The staff there was very courteous and attentive. Checking in and out was easier than going through a McDonalds drive through. I would definitely recommend their business to anyone who needs to move.

steven B.
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Customer did not leave a comment.

nora S.
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Rich M.
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DIPALO L.
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Nobody checked me in the next day they called me to say parts were missing off the trailer The building therein doesn't even have heat They have no idea what they're doing pull their franchise

Bill N.
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The people were friendly and the paperwork was quick and easy.

THOMAS S.
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Customer did not leave a comment.

eddy C.
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Great staff, very convenient!

Rosa F.
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If possible run special rate unlimited miles sometime if you are only going local

Edward C.
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Customer did not leave a comment.

delia S.
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Overall things went smoothly, just wish when I return the truck there would have been a people in the location and not just leave the keys in a drop box .. Slot of money and nobody to speak with ..

Michael R.
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Location was ok felt sorry for the employee,working there with no heat in the store and he still was pretty pleasant. The truck kept saying it was due for an oil change, while driving it, the truck was wandering all over the road, the back door was hard to open kept on sticking a quarter way up.

Sergio W.
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Hire people that are more knowledgeable.

Alecia D.
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Customer did not leave a comment.

Stephen S.
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Customer did not leave a comment.

PAOLO L.
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Rented a trailer with Broken Glass and 1/4 With Leaves

louis B.
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very little interaction with the gentleman, but I NEVER received the receipt he stated would be emailed to me.

SANDRA S.
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Customer did not leave a comment.

jean marie S.
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Customer did not leave a comment.

Melissa F.
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Customer did not leave a comment.

Michelle V.
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The windshield had a creck in the top left corner and it want to the middle and then the abs light was on for the breaks

Kenneth D.
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Have someone there when you drop it off to check it out.

jean marie S.
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Customer did not leave a comment.

ed L.
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It was any easy experience.

Roseann B.
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Customer did not leave a comment.

Mabiel R.
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Customer did not leave a comment.

Ed D.
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That place is a rip off. I was overcharged big time!!! And I'm reporting it.

John G.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

joann V.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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