Customer Reviews for Beer & Smoke
(U-Haul Neighborhood Dealer)

328 reviews

25 Patchogue Yaphank Rd   East Patchogue, NY 11772
(1 1/2 mile south of Sunrise Highway across the street from Lowes)

(631) 714-6718

Location Hours

  • Mon-Fri: 7 am - 10 pm
  • Sat-Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(631) 714-6718

25 Patchogue Yaphank Rd
East Patchogue, NY 11772
(1 1/2 mile south of Sunrise Highway across the street from Lowes)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 10 pm
  • Sat-Sun: 8 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

CONNIEC W. 
Rating:
1.0

I did not 0pt for taking the insurance. I booked online and I am very upset that the insurance was added

Louise G. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORDF B. 
Rating:
5.0

The guys couldn't have been more helpful, excellent customer service!

Ali N. 
Rating:
5.0

Customer did not leave a comment.

Huldah P. 
Rating:
3.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

10000 better than the above location Will definitely use again

Susan B. 
Rating:
1.0

Customer did not leave a comment.

Jonathan P. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Jamie G. 
Rating:
3.0

The person behind the counter was very nice and helpful. The pick up location lacked the facilities to make it a one stop shopping experience. We received a 10 ft truck that looked like its exterior was used on a Mosquito J@e road trip (hundreds of smashed dead bug carcass) and poorly swept rear interior. We drove up the block to pick up to a uhaul dealer to pick up missing moving blankets. The 2 uhaul representatives were great. One was nice enough to fill the empty windshield reservoir.

Stephen B. 
Rating:
5.0

Very fast and efficient,Knick was very helpful.

thomas G. 
Rating:
5.0

Eddie and crew are well informed and always knowledgeable. I've used them multiple times and they are always excellent.

BRENDANC G. 
Rating:
2.0

I had to lift the trailer to attached to my car since it DID and when I returned it back because it NOT has the jack , which cost me back pain .

HESHAMZ A R. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Everything went well! Professional, courteous staff! Clean equipment! Very pleased!

SAL Z. 
Rating:
4.0

Customer did not leave a comment.

SEAMUSD N. 
Rating:
5.0

Great Service!

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

YVONNEKAYE Y. 
Rating:
1.0

I reserved a 6x12 trailer days in advance before I was to pick it up, when I arrived there was no trailer except the smaller 5x9 trailer, so I rented that one, and was charged for the bigger one,

ANTHONYSTEVEN L. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Friendly and helpful staff.

ANA M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
1.0

I would like to start by saying I'm the type of customer that never "complains to the manager". Made the appointment on U-haul main website was contacted 2x to reschedule, and asked to change truck size. Truck was dirty, transmission was shot always stuck in 1st gear over revving. Rented moving blankets, they informed me they only had 12 instead of 20. When I looked in the truck there was none. U-Hauls main website directed me to one address, I called the confirmation phone number that was texted to me because the office was closed at my appointment time, was told to drive down the road to a sketchy weed pipe/bong shop where a kid took my credit card. Called the weed shop 3x on my way back with the truck to see if they were open and they never picked up the phone. This experience was so poor, I couldn't believe this major company was still in business.

KEVINM H. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Good experience

Leslie L. 
Rating:
5.0

Customer did not leave a comment.

KEITHM L. 
Rating:
4.0

Customer did not leave a comment.

gary D. 
Rating:
5.0

Friendly fast service during pick up and drop off. Will go back again.

ANDREWT C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINEBRENDA B. 
Rating:
5.0

Customer did not leave a comment.

YVONNEK Y. 
Rating:
4.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Very helpful great service

PAULA M. 
Rating:
2.0

Typical bait & switch BS. I was told the trailer would be $29. Was charged $40 + tax. I'm guessing this is a Uhaul thing & not the fault of the rental locattion.

PETERG M. 
Rating:
5.0

Super friendly and fast service. I felt like a priority. Thank you!

ivan F. 
Rating:
5.0

Customer did not leave a comment.

rich W. 
Rating:
5.0

Customer did not leave a comment.

Brendon R. 
Rating:
4.0

Customer did not leave a comment.

Marvin D. 
Rating:
2.0

This location was unprepared for my reservation, even though it was made a few days in advance. Despite checking in online before arriving at the store, it took 30 minutes for the associate to find the keys to the truck, put the previous renter's contract on hold so he could complete my reservation, and find the additional equipment I reserved. Then they had the audacity to overcharge me, for which I'm still waiting for a refund. I do not recommend using this location.

Melissa L. 
Rating:
3.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

The truck needs an alignment.

Donna B. 
Rating:
2.0

In hindsight, I should have asked if the rental was sanitized. The guy working here had to check out then van before giving it to us. I now realize the key and van were not sanitized after the last person who used it. When we returned the van to the same location, the same guy was working and I handed him the key. He said ok you're all done, you'll get an email tomorrow with your final total. When I asked why I could not be checked out and gef my total now, I was told that he was not allowed because of COVID. Then another guy working there said they couldn't touch the vehicles for 24 hrs after they were returned. I stated that I was not happy about not getting my final total and leaving a charge open on my credit card. I had taken a picture of the mileage and it was clear that these guys weren't going to complete the checkout process for me. BUT by the time I got home, I had an email that I had been checked out and a total. However, I was charged 80 cents extra a mile. My equipment contract I signed in the morning stated 59 cents/mile but my final total reflected 1.39/mile. I tried calling the rental location to discuss this but they didn't answer. I spoke with U-Haul customer service who acknowledged the discrepancy. The representative gave me a reference ID # and stated that the rental location has to fix the problem in 3 days or to call Uhaul customer service back who will then fix the problem. I received this survey the morning after my Uhaul rental and as of right now the issue has not been fixed.

MEGHAN P. 
Rating:
4.0

VERY DISSATISFIED with m y U-Haul experience! I pre-registered online in order to "cut my time at office in half". What a joke! I was sent to one location (which didn't have my 5x8 trailer), then to another, location approx 40 minutes out of my way. I am going to buy my own trailer and no longer rely on -Haul any longer.

LAWRENCEJ L. 
Rating:
5.0

Yes always

CHRISTIAN C. 
Rating:
5.0

An incredibly friendly and helpful representative both on the phone and behind the counter. Followed all the protocol for social distancing and was 'COVID compliant' as well. Explained to me the procedure of vehicle inspection prior to finalizing an emailed final invoice. All in all a very pleasant experience. Thanks!

David Fraser E. 
Rating:
5.0

These guys were awesome. I only needed the truck for a local quick move and these guys had exactly what I needed. Super professional and no hidden fees. Thank you guys so much!

Anthony P. 
Rating:
1.0

I did not get the trailer I reserved 2 weeks in advance and also the location changed at the last minute taking me over an hour out of my way in the opposite direction that I needed the trailer for. Thanks for the headache. The only good thing was the guy that helped me out, at least he did a great job.

ROBERTM G. 
Rating:
5.0

Everything was great. The guys at that place are fantastic!

Christine C. 
Rating:
5.0

Super friendly staff and extremely helpful

Edward S. 
Rating:
5.0

Customer did not leave a comment.

VINCENTF S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

These guys do a great job. Nothing to improve here.

JOSEPHGERARD JR A. 
Rating:
5.0

This place is great my go to spot for a uhaul truck or van always clean and 90% of the time a brand new vehicle will definitely use again

Vincent G. 
Rating:
3.0

Trailer was dirty and full of leaves. I returned the trailer at 7 pm Friday but based upon the email receipt it wasn't checked back in in the uhaul computer system till 9 am Saturday

Jeffrey N. 
Rating:
5.0

Nothing. The guys there are great.

Joseph A. 
Rating:
1.0

Gross smell of weed and loud rap music inside of store. Even the van i rented smelled like weed. Will never rent from them again.

Miguel C. 
Rating:
4.0

Super friendly and helpful staff. Easy process

Arlene H. 
Rating:
5.0

Customer did not leave a comment.

Isar C. 
Rating:
3.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
3.0

It's a smoke shop- I do not smoke!! No social distancing enforced. The truck was filthy-I cleaned it with bleach and disinfected prior to playing my belongings. Your putting your customers and Uhaul employees at risk. Rentals should only be a real u haul!!

MAriam V. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
3.0

Customer did not leave a comment.

aurelio P. 
Rating:
4.0

Customer did not leave a comment.

greg R. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

Jean-Marie S. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Abiodun O. 
Rating:
5.0

Ricky is very professional and very personable..a pleasure to deal with!

Lydia P. 
Rating:
5.0

Very Friendly, clean and professional. highly recommended.

Devin D. 
Rating:
5.0

Ricky was pleasant, helpful and a pleasure to deal with! I totally recommend Beer&Smoke in E. Patchogue if you are in need of a U-Haul rental!

Lydia P. 
Rating:
4.0

Was not the location that I originally wanted had to drive 1/2 hour to go pick it up. Employee was very friendly and courteous. Was not a U Haul store. Did not have accessories for moving.

DENNIS K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Eddie - who runs the shop - is awesome and reliable.

Brendan G. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

jonathan R. 
Rating:
5.0

Cleanest nicest professional establishment I've been to ever

David G. 
Rating:
3.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

very nice

John N. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Nothing

F Q. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
4.0

Very pleasant experience.

Annette H. 
Rating:
5.0

Amazing customer service

Denise L. 
Rating:
2.0

The contract mileage was different from actual mileage and I was charged for contract mileage instead of actual mileage used. They stated the double and triple check mileage but they do not. I drove the truck a total of 6 miles and charged for 12. I have pictures that are time stamped and they would not change the cost.

Louis P. 
Rating:
5.0

GREAT EXPERIENCE, TY

LOUIS L. 
Rating:
4.0

Customer did not leave a comment.

Gabrielle J. 
Rating:
5.0

Customer did not leave a comment.

KAY O. 
Rating:
5.0

The entire experience was easy, pleasant and flawless.

Lloyd E. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Binoy B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Trailer should have a toung jack..

ted T. 
Rating:
4.0

It may seem odd but it was quite and friendly

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

John A. 
No reviews have been submitted for this location.

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