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ELAINE M
Customer Reviews for Bel Air Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
clean the black paint or tar off equipment, wife got some on shirt.other than that it was good
ROGER GDrop Off was on a Saturday and the Cumberland MD. Location was closed. Drop off was early and that location should have been open on a Saturday.
Jonathan BGreat friendly service.
JAMES SGreat customer service! Chris was excellent to deal with and helpful.
Timothy HI had to drop off when the lot was closed.
Don CN/A
Milton WNothing I see ,very good business to deal with and would highly recommend them to anyone needing a Uhaul,I would rent from them again if I would need a Uhaul , great service !
bill vBetter parking lot lights for night time drop off
Travis MGreat people and quick service!
Christopher BThe gentleman we spoke to was very friendly and helped us very quickly.
Heather W☆ ☆☆ First off: A SUPER SHOUT-OUT to UHaul CUSTOMER REP. LY-TIA!!!! YOUR OUTSTANDING DILIGENCE, PATIENCE, AND KINDNESS - 3 SEPARATE TIMES ON AN EARLY SATURDAY MORNING - WERE INCREDIBLE!!! WE COULD NOT HAVE MADE THIS MOVE WITHOUT YOU!!!! We were fortunate LYTIA found this afterhours UHaul location for us when West Virginia Outdoor Power of Keyser WV dropped the ball. ▪︎ THE TRUCK: Cab reeked of stale cigarette smoke, there were oily splotches all over the console, and crumbs and dried drink residue in the cupholders, the foot areas on both sides were clean enough. The cargo area was clean enough. Drivers side window needed to be nursed back up - by two people - when rolled down (due to the cigarette smell); and passenger has to get back in from drivers side (or driver has to throw their back out reaching over to pull door handle from inside) if passenger locks their door when they go to the loo. UHAUL, PLEASE CLEAN, DISINFECT, AND INSPECT THE TRUCKS, ESPECIALLY THE CABS, BETWEEN RENTALS -- THE PEOPLE ARE THE MOST PRECIOUS "CARGO" IN YOUR VEHICLES.
John MDon’t change drop off locations after people pick them and are ok’d.
Kathy TStarting the online process was a little tedious but got better. The turn in process was much easier.
Mike WAll was fine, no problems at all.
mike bWork on the website to make loading a license photo from a file possible.
Michael MDave and his crew were very welcoming and extremely friendly. Let me use their top secret Wifi. Great local stories, too! Good guys!!!
Pete CI had the perfect rental, not sure how to improve it.
Barth FThe guys at the BelAir Service Center were very personable and professional and accommodating when I needed to extend my rental. Will do business with them again if the need arises.
STEVE KCustomer service was superb.
Walt SGreat place to rent a uhaul! I'd reccomend to anyone.
ADAM LI was dissatisfied with the uhaul.com return, it gave me multiple error messages
JONATHAN HGood location and friendly people
Charles PRenting and checkout wasn't the best
Gary CChtis at BelAire was very helpful and is highly recommendy by myself. This usuage was my 2nd encounter with U-Haul and you come highly recommended and I am satisfied completely.
RONALD SChris went above and beyond to get me on the road.
THOMAS ZImprove the website and picking up the truck
Ashley MHave used before and AGAIN exceeded our expectations
Sharon MI always rent from this Location. They are friendly and Helpful.
APRIL MThe online ordering and check in and check out system sucks. It is not user friendly and takes forever. Do not recommend.
JUAN CI commend this location for being friendly and helpful.
WILLIAM MCalled to ask about drop off - store closed at 6, but only one guy did registration for uHaul and he was leaving at 3:30. His response - “good luck .” No help at all.
Christoph AChris was excellent in all regards. Came in early morning on his day off to get us a truck and hook up the auto transport along with showing us the ins and outs of how to use it. Great experience and would highly recommend this location to anyone.
GEORGE GVehicle was very clean; cab and back. Customer service was not the best though. Employees made offhand comments indicating I was taking up their time. Never once felt like my presence was welcomed at the location, only that I was an inconvenience. Quite disappointed as this location was extremely convenient for our needs.
KAYLEIGH PThe U-Haul App is a pain. Why do I have to key in all my information on my license only to have the app scan it and then fill it in automatically? Also, stepping through all the questions of other available services is a pain when al lI want is a truck.
Ed MEverything was perfect. Chris provided excellent customer service. I will definitely be using his site again and will pass it on to my family and friends.
Robert BThis location was great. However it was not my planned pick up location. I originally ordered to pick up a truck at Dans place in Cumberland/LaVale MD. My schedule pick up time was 9am and since the agreement states I could pick the truck up within an hour of that time, I’d planned on getting it around 8:15. The night before my planned pickup, someone from uhaul or Dans place (I’m not really sure to be honest) called me to see if I could push that time back because the customer who currently had the truck was running late bringing it in. I explained that unfortunately I could not do that as the people coming to help me from 4 hours away wanted to get an early start. The man I spoke with said something along the lines of “ok let me see what I can work out”. I arrived there a little after 8 to see at least 2 of the 26ft trucks at dans place and went to complete the online check in just to find out I couldn’t get the truck until 10 am because they did not put it in the system for 24/7 pick up. This was a HUGE inconvenience and I will never recommend dans place to anyone for uhauls. That said, I called uhaul, was connected immediately connected with a very kind woman who transferred my transaction to the bel air location, and had me all taken care of in a matter of minutes. We travelled to the bel air location and had no issues there on out. However- it would be nice if uhaul required trucks to have a full tank of gas upon returning. I only say this because I picked it up with 1/4 of a tank and had to fill up immediately, which costed me about $120, to end up returning it with 1/2 a tank of gas. Just kind of felt like I spent more on gas than I should have. Aside from that, and my initial hiccup at dans place, this experience was pretty good.
caitlin bThere was a mix up with my rental agreement. I requested the truck online and chose a pick-up time of 12am by accident. The guys at the u-haul location took the time to call me whenever they opened up in the morning. They could have easily rented out the equipment to someone else since I didn’t show up at the previous agreed time.
JOSEPH MVery helpful and friendly staff.
Timothy BVery good, very nice, very respectful. They went out of there way to help me resolve an issue that was wrong with my reservation that was messed up upon dispatch when they did not cause the issue.. They saved me hundreds of dollars from a mistake that was not of there doing. They where overall a huge help and very great. I would refer them to anyone.
Donald WI did not have a problem with the location just the fact that it was 100 miles and a 3 hour round trip from the location promised. They did not give me enough miles to cover the additional miles and as a result I was charged an additional $30 in fees. Not good. If you mess me around I do not expect to have to pay for the pleasure
shaun mBel Air Service Center has very good and knowledgeable employees and they are very courteous.
PAUL CThis is at least the second time renting a U-Haul from Bel Air Service Center and I will go back to them again when needed. It is a very convenient location for pickup and Chris and Dave are very friendly and excellent to deal with. Highly recommend using them for your U-Haul needs!!
JOHN KNever had customer service like here before friendly and helpful!
Howard DNone
Michael NVery professional & helpful service
James HThey were friendly and explained to me what I needed to know.
Michael W