Customer Reviews for Bel Air Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bel Air Service Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Timothy B.
Rating:

Very helpful and friendly staff.

AARON N.
Rating:

Customer did not leave a comment.

Donald W.
Rating:

Very good, very nice, very respectful. They went out of there way to help me resolve an issue that was wrong with my reservation that was messed up upon dispatch when they did not cause the issue.. They saved me hundreds of dollars from a mistake that was not of there doing. They where overall a huge help and very great. I would refer them to anyone.

Tyra A.
Rating:

Customer did not leave a comment.

DAVID S.
Rating:

Customer did not leave a comment.

Mary Jane B.
Rating:

Customer did not leave a comment.

shaun M.
Rating:

I did not have a problem with the location just the fact that it was 100 miles and a 3 hour round trip from the location promised. They did not give me enough miles to cover the additional miles and as a result I was charged an additional $30 in fees. Not good. If you mess me around I do not expect to have to pay for the pleasure

PAUL C.
Rating:

Bel Air Service Center has very good and knowledgeable employees and they are very courteous.

ANN MARIE N.
Rating:

Customer did not leave a comment.

Lori L.
Rating:

Customer did not leave a comment.

JOHN KEVIN H.
Rating:

This is at least the second time renting a U-Haul from Bel Air Service Center and I will go back to them again when needed. It is a very convenient location for pickup and Chris and Dave are very friendly and excellent to deal with. Highly recommend using them for your U-Haul needs!!

Howard D.
Rating:

Never had customer service like here before friendly and helpful!

CHARLES HARRISON B.
Rating:

Customer did not leave a comment.

Michael N.
Rating:

None

MICHAEL ALLEN J.
Rating:

Customer did not leave a comment.

John P.
Rating:

Customer did not leave a comment.

James H.
Rating:

Very professional & helpful service

KENNETH M.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

They were friendly and explained to me what I needed to know.

mick M.
Rating:

Very satisfied, good communication and very friendly helpful place. Will definitely rent from there again...

Matthew H.
Rating:

Very kind and helpful! Thank You!!

andrew B.
Rating:

Great service

Wendy L.
Rating:

Customer did not leave a comment.

Bruce L.
Rating:

Customer did not leave a comment.

Aaron William A.
Rating:

Customer did not leave a comment.

trista L.
Rating:

Customer did not leave a comment.

sandra M.
Rating:

Very accommodating and very nice

JIM M.
Rating:

Customer did not leave a comment.

Lori S.
Rating:

Customer did not leave a comment.

Russell P.
Rating:

Customer did not leave a comment.

Jerome D.
Rating:

The person that run aid me the you haul was polite and efficient. Hey treating me for beyond my expectation as a customer.

glenn S.
Rating:

I really think it was ok, only I think $ 1.00 per mile was to much when I spent $ 56,00 on gas. Thanks

William S.
Rating:

Customer did not leave a comment.

Thomas J A.
Rating:

Returning the truck to Cupps Automotive Martinsburg West Virginia there seems to be no U-Haul representative available at 10 a.m. to accept the truck. I was told the U-Haul rep would be in shortly I waited until 12:30 and nothing. Now I'm waiting on my receipt and my hundred dollar refund which I paid in cash now I'm telling I'll be paid by check. To me this whole situation makes no sense. Please have your District rep go out and review what I'm talkin about thank you very much

jeff Z.
Rating:

Customer did not leave a comment.

James F.
Rating:

Customer did not leave a comment.

Owen R.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

Mark W.
Rating:

Customer did not leave a comment.

Alexander B.
Rating:

Chris and his crew is awesome

gene P.
Rating:

Customer did not leave a comment.

William B.
Rating:

Chris very helpful. Why they have to go all the way to Winchester to get a truck is beyond me though. I also do not understand your reservation policies. Either you have a truck or you don't on the specified day.

Lester P.
Rating:

Do not jump your rates almost by double!!!!

Allen A.
Rating:

Better trucks and more of them available at all locations.

Michael L.
Rating:

no comment

Karen S.
Rating:

Customer did not leave a comment.

Julie M.
Rating:

Excellent service!!

Olayinka A.
Rating:

The truck was jerking and almost stalling at points. It made the long journey very uncomfortable, arduous and nightmarish. The truck also consumed more fuel as a result of this bumpy ride. We are still recovering physically and emotionally. We use U-Haul for our moves, this will make me re think about using them next time. The people at this location are wonderful people though. Very helpful.

Larry L.
Rating:

Customer did not leave a comment.

jason M.
Rating:

Customer did not leave a comment.

Tina F.
Rating:

Customer did not leave a comment.

Owen R.
Rating:

Quick and easy drop off.

Gary S.
Rating:

Customer did not leave a comment.

Roger M.
Rating:

Customer did not leave a comment.

Frederick W.
Rating:

Customer did not leave a comment.

dechandra W.
Rating:

Customer did not leave a comment.

Frederick W.
Rating:

Customer did not leave a comment.

HARRY M.
Rating:

Customer did not leave a comment.

susie C.
Rating:

Really like using local business, but we could not get our company credit card to work.

Fred B.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Roger M.
Rating:

Customer did not leave a comment.

Steven M.
Rating:

Customer did not leave a comment.

Amelia J.
Rating:

Excellent service. I truly enjoyed the UHaul experience for my move.

walt W.
Rating:

Great customer service!

Daryl M.
Rating:

Customer did not leave a comment.

Layne D.
Rating:

This location is one of the better I've worked with. They have plenty of inventory, they know the systems and are very quick in getting the paperwork done and me on my way. They're very friendly too!

Charles B.
Rating:

Make it clearer about the 24/7 pickup. I was not aware about a combination to get key truck from drop box please. I was lucky an employee was there.

lawrence B.
Rating:

Customer did not leave a comment.

Mary Jane B.
Rating:

Customer did not leave a comment.

Adeniyi B.
Rating:

Customer did not leave a comment.

Jill R.
Rating:

Customer did not leave a comment.

susan T.
Rating:

The place we picked truck up didnt know we had a truck reserved!

Shaun J.
Rating:

Great Staff

Steven B.
Rating:

Help with connecting

tom T.
Rating:

Customer did not leave a comment.

Adeniyi B.
Rating:

The personnel were a bit slow in response to drop off, probably because the location also serves as a vehicle repairs shop.

Norman F.
Rating:

Customer did not leave a comment.

jim M.
Rating:

Customer did not leave a comment.

Ruslan B.
Rating:

Thank you,good job

Donald M.
Rating:

Customer did not leave a comment.

dean P.
Rating:

Some issues with the app. No Reflection onocation though. They were very helpful!

ROBERT S.
Rating:

Only had a little issue with the cost of this rental but it was reviewed by Uhaul and the proper adjustment was made. Very good company to work with and I recommend Uhaul for all moving needs. Thank you very much and great customer service. Fine equipment! !

BRIAN P.
Rating:

Call ahead of time let me know what I needed to do and very friendly

karen K.
Rating:

Customer did not leave a comment.

Blake M.
Rating:

more equipment

Jeremy P.
Rating:

This was by far the best Uhaul dealer in town. They came in on a day off (Good Friday) just to accommodate me. Thank you!!

karen J.
Rating:

Everything we really good no complaints. Thank you

Stephanie H.
Rating:

Customer did not leave a comment.

ALEXANDER THOMA P.
Rating:

This location was the best I've been to. The agent was very polite and willing to help. I'd suggest youy improve your app, as my rental did not show up on the app or website and I had to call customer service to help me return my rental after hours.

Donald H.
Rating:

Customer did not leave a comment.

Corey F.
Rating:

Dropped off after hours - I didn't have any interaction with the staff.

Eric M.
Rating:

There was no one there upon arrival. I had the itenarary in hand and was at the proper location and time. Got out and searched around the business. Called, only to hear phone ringing a few feet away in the locked office. Unhooked trailer on side of lot and left a message on voicemail. Someone called later in the day to verify, but it all seemed kind of odd. Vaguely professional

Hannah M.
Rating:

Customer did not leave a comment.

Vittorio A.
Rating:

Customer did not leave a comment.

KENT W.
Rating:

Nothing to improve, great experience.

susan H.
Rating:

Customer did not leave a comment.

Karla H.
Rating:

The staff was courteous and went out of their way to be helpful and accommodating.

carl A.
Rating:

Customer did not leave a comment.

Brent C.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top