Great experience and customer service!
ROBERT L
Customer Reviews for Bel Aire Secure Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has impeccable customer service! I have used it several times already and will go back again.
ROBERT LHaving deals like if some rented something for lets say 7 days, their daily rate would be cheaper but they have to rent it for 7 or more days for the discount.
LUIS BNo complaints
Marlon GSeth was great!
Derek RSeth made it easy to set up our reservation even though it wasn't during their office hours that we wanted to pick-up. He explained how the app process would work. During pick up the app wasn't working, which on moving day is a little stressful. But the staff at both the Arizona call center and the local scheduler we were connected with were super helpful.
Timothy WThe original location i was supposed to pick up uhaul when I showed up it did not have my truck so they had to switch me to this location. People on phone were very helpful but uhaul as a company needs better control of there trucks. How do you show that a specific truck is available at a location but after showing up it's not there and nobody knows why?
Mike SI think it was good and doesn't need improvement
Melody CI had trouble with uploading pictures. I had to try for over an hour to get it to accept the photo of my driver's license. I was on a time constraint and it was very frustrating. Also, when I returned the Uhaul it wouldn't download the pictures required.
Jennifer HAll went well, very professional and easy to talk to
Joseph GPicked up truck on Saturday, returned truck same day. There was no staff to confirm drop off and the app did not work properly to take photos to confirm the drop off so I ended up paying for the full 2 days on the rental when I only had the truck for a couple of hours
HUNTER MEasy access, friendly service.
Charles G:)
Mark BVery nice and friendly staff, super helpful for our family!
Reyna CNothing-
Lisa KThe website gave me many problems, from not accepting my drivers license to not allowing me to upload the final odometer picture. Thank goodness for Seth who took care of it and made the process a breeze
Dylan BThe young man in the office does a good job and seems to strive for excellence.
Jay T