Customer Reviews for Belinda and Steves Feed

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Belinda and Steves Feed

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

james M.
Rating:

Super friendly and responsive. If I need to rent another uhaul I know where to go!

Denny L K.
Rating:

Not send me 69 miles east of where my storage unit was located. Arrange the truck in one location and the dolly in another forcing me to ask uhaul why? Then you refused to let me take the dolly where I was driving the truck and tried to charge me more. It doesn't do well for uhaul when the location manager has nothing positive to say about his management of your equipment

AMBER G.
Rating:

Customer did not leave a comment.

tom K.
Rating:

very rude, had to disconnect myself that is ok i know how to do it, no inspection of trailer. owner left a phone message to drop trailer off at his place that was two towns down the road from drop off office i asked for. not asked to told to, not professional. i will not use u-haul again

Yvonne O.
Rating:

Customer did not leave a comment.

Tanya G.
Rating:

Customer did not leave a comment.

larry W.
Rating:

Helpful staff :)

Karl H.
Rating:

Service was great, I was in and out in 10 minutes. Was able to drop back off with no issues. I will rent another trailer (if I don't buy one) here in the future. I just wish I could purchase one of the 6x12's from Uhaul after they are taken out of commission.

shawn K.
Rating:

Customer did not leave a comment.

Jeanette W.
Rating:

Customer did not leave a comment.

RAY S.
Rating:

Customer did not leave a comment.

Manny A.
Rating:

I didn't get what I reserved and the guy that runs the place was very unapologetic about it. “That's uhaul for ya. I can't help what the client does” I had to see what he had and make it work. I ordered a 26' truck and received a 10' truck.

cathy A.
Rating:

Customer did not leave a comment.

Larry B.
Rating:

Went out of his way to help, I have used this location and will go back.

Craig H.
Rating:

Nothing. Everything was good

Marilyn P.
Rating:

Steve was so very helpfully and friendly

Royal M.
Rating:

Quick and easy dropoff.

Brittany S.
Rating:

Long story short we had a reservation from a month ago, I tried looking for closer options since the truck we needed we we're gonna have to drive 1 1/2 hrs away to pick up, upon calling the dispatch to try to locate a truck closer we had no luck, so i proceeded to pick up at our original location. I called to confirm our pick up and was told it was CANCELED! I called dispatch back and talked to a manager/supervisor (Mila i believe) and was told the moment we tried looking for a different truck I automatically lost our reservation, I asked her why if they weren't able to accommodate me and I never told her to cancel my original, “ that's just the way it is sorry, nothing I can do now” what a joke luckily the place we had the reservation through was truthful and honest about us making the reservation 1 month prior and calling every week to confirm that we were still picking up in the specific date, thanks to him honoring or order we were able to get things done, NEVER AGAIN will I do business with uhaul again.

Dave S.
Rating:

Customer did not leave a comment.

charles T.
Rating:

Was completely satisfied from start to finish. Great service great people. I'll never go anywhere again to rent a uhaul. Best service I may have ever had a rental place I recommend this place 10 out of 10 times.

james F.
Rating:

Nothing was great service very friendly

Cody R.
Rating:

Went out of their way to accommodate my need for a trailer, much appreciated.

dave D.
Rating:

Service you equipment.

Haley D.
Rating:

Customer did not leave a comment.

Terrence R.
Rating:

Good People in Pine Grove

jaime M.
Rating:

Not this locations fault, service was great - but i was pretty upset with the U-haul reservation process. I requested a 15 ft truck and the day before my move got downsized to a 10 ft truck. i understand that trucks are scarce but then you should not allow someone to make a reservation for a truck that is not available.

Mary K.
Rating:

Customer did not leave a comment.

Donna B.
Rating:

We brought the uhaul back at 12:00...we had checked it out at 11:59 in Humboldt CA, three days earlier. The owner of the shop in Pine Grove, where we returned it, was on the phone and said it would just be a minute. He was talking to someone at uhaul, regarding another vehicle that was returned and had been on a stolen list. We waited about 15 minutes. Then, the owner, (Steve) said just give me the keys and that'll be fine. We gave him the keys. We got no paperwork or anything. He thanked us and we left. Later that day I received a receipt from uhaul that stated a $14 dollar charge. I called him to see what that was and he said he had no idea, and that we needed to call uhaul. I notice on the receipt it has 1:22 as the time of return. This is false. It is not our problem that he had an important phone call and didn't check the vehicle in for so long.I did phone uhaul, but the woman answering said she could not log on to uhaul and that I should call back the next day. I did...and have been waiting for a live person for 40 minutes so far. Please call us to resolve this issue. Thank you so much.

William L.
Rating:

dirty windshield, washer solution reservoir empty, engine check light on

TERRY R.
Rating:

STEVE IS GREAT, rent from HIM AGAIN soon

sandy V.
Rating:

Very happy with service from Steve.

Suzanne A.
Rating:

I was thoroughly disappointed in Uhaul. I had reserved a 15ft truck over 4 months ago and quoted 670.00 for the rental. The day before I was to pick it up I called and confirmed my reservation. Later that day I received a text saying they got my cancellation notice and to call if I had any questions. I called and told them I NEVER CANCELLED MY ORDER!! Of no use. No one had a truck to Trent me except 1 available in Pine Grove, an hour and half from where I live and it was only a 10 footer. I got a ride way the he'll out there and had to pay over 900.00 for it. I am totally irate with the service provided me. I will never reccomend Uhaul to anyone.

KATHLEEN H.
Rating:

Steve worked very hard to get me what I needed. I have high praise she recommend him and his retail business as well!

Lyn M.
Rating:

Because of the shortage of trucks, we were Obliged to go way out of our way to the Pine Grove location. This set out schedule off, but we were given extra miles and It worked out. Belinda and Steve's Feeds were helpful and sent us to the truck at a nearby location.

lynn C.
Rating:

Customer did not leave a comment.

David Y.
Rating:

Very little. Everything worked smoothly with no problems.

Zachary H.
Rating:

Customer did not leave a comment.

Hannah J.
Rating:

Customer did not leave a comment.

stephen M.
Rating:

The location staff are very courteous and helpful.

MIKE S.
Rating:

Very helpful and friendly people. I'd definitely do business with folks again.

Michael W.
Rating:

Customer did not leave a comment.

Rodney D.
Rating:

Steve is always prompt courteous and very

Louis F.
Rating:

Nothing

scott A.
Rating:

My car was hit and they saved the day. They called the police .help with a camera.

scott A.
Rating:

My car got hit and if it weren't for Steve we would of never been able to identify the man that did this.very nice people. Thank you for all your help . I would recommend this place to everyone. They went way beyond the call of duty to help. They were quick on it and called the police.

linda F.
Rating:

Customer did not leave a comment.

Nicholas H.
Rating:

To drop off the truck at the end of my rental I had to drive 1 hour 20 minutes and a further 65 miles out of my way.

Eugene H.
Rating:

Exterior of trailer was filthy. Steve never left the interior of his store to go over the trailer, confirm my vehicle was properly hitched, etc. Just told us “your trailer is out in the parking lot”. He told us if we didn't buy the $74 insurance, we'd be “on our own” if we had a mechanical issue such as a flat tire. We did not buy the insurance. As it turned out, we had a tire failure and U-Haul sent a service truck and replaced our tire. So why did Steve tell us we would be on our own? This is my second experience with U-Haul representatives pressing to sell insurance. I think you have a problem with agents attempting to frighten customers into buying unnecessary insurance to make a buck.

Barbara C.
Rating:

Dealer was crabby and I had requested 10 pads but they were not available, requested dollies but it was not adequate fnor safe for moving furniture.

Eric C.
Rating:

Should be able to pick up the equipment without filling out more information in person. I selected the return location on line but had to redo this in person. Location was 70 miles from preferred location. This means I drove an additional 140 miles. Should have been notified sooner.

Jacob S.
Rating:

They are going above and beyond trying find something for you!

Phillip A.
Rating:

Customer did not leave a comment.

moises G.
Rating:

Great service and very friendly.

juan G.
Rating:

In and out fast

james T.
Rating:

Manager was very helpful.

evan C.
Rating:

What a pleasure wouldn't go anywhere else. Professional and caring customer service. Easy pick up and drop off. Thanks will be back

Jolene H.
Rating:

The owner of this location was outstanding HOWEVER I had to drive 45+ miles to pick up my truck at this location after confirming that my truck was in Jackson CA after reserving it in Galt CA to find out that the business was CLOSED after arriving at my pick up time and location on Saturday 6/28/2020 in Jackson where my CONFIRMED pick up location was. I then had to call UHAUL to figure out how I was going to find a 26' truck. The gentleman was pleasant and awarded me a $50 credit towards my rental for my inconvenience. I also reserved a appliance dolly that was not available at the location I ended up picking the truck up from in Pine Grove CA. OVERALL I am not satisfied with my Uhaul experience. This Pine Grove location while way out of my way was nice.

Miguel D.
Rating:

Outstanding personnel, had the best service offered to me by the staff in Pinegrove, I wish there was more people like this and all our services.Outstanding people!

ROBERT D.
Rating:

Customer did not leave a comment.

Betty S.
Rating:

Have the right size truck that we reserved ready. Do not inform us the day before we r to pick up that the truck we reserved a month ago is not available unless we want to drive an hour and a half to pick it up!!

Steven C.
Rating:

THE CAB WAS SO SMALL THAT I HAD MY KNEES ON THE DASH, I COULD BARELY MOVE MY LEGS FOR LACK OF ANY FORM OF LEG ROOM, MY FOOT FELL ASLEEP WHILE TRYING TO HOLD THE GAS PEDAL AT SPEED, WHEN I PICKED UP THE TRUCK IT HAD THE PUT AIR IN THE TIRES LIGHT ON, WAS PROPERLY GASSED UP BUT NO CRUISE CONTROL, VERY POORLY DESIGNED CABIN, NOT FOR ANY LONG HAUL, NOT WORTH THE MONEY IT COST TO GO FROM CA, TO CO. THEY AKSO RENTED A 5X8 ENCLOSED TRAILER A DY BEFORE I WAS TO PICK IT UP I HAD IT RESERVED AND THEY RENTED IT AT THE RED CORAL PIONEER LOCATION, WAS TOLD TO DRIVE TO ANOTHER LOCATION TO PICK UP ONE UP FOR A ROUND TRIP OF 120 MILES. NEVER RENT FROM THEM AGAIN BUDGET AND OTHERS WILL BE MY NET CHOICE, U HAUL DOES NOT CARE ABOUT YOU. I CALLED AND COMPLAINED AND GOT NO WHERE.

andrea M.
Rating:

Not very friendly. Didn't explain new guidelines and rules. Just, your have your reservation and U-Haul will call you. When we asked questions it was like he didn't have time to talk to us.

daniel R.
Rating:

Customer did not leave a comment.

Jacqueline H.
Rating:

Customer did not leave a comment.

tim S.
Rating:

Great customer service. Steve, the owner, helped me verify my contract when I had a question, the truck was ready when I needed it. And checking out when I returned the truck only took a couple of minutes. Moving is stressful and Steve helped releive some of the stress.

Chris M.
Rating:

I am a repeat customer. Steve is an awesome guy and that's why I came back. When I first found myself looking for a location, I went with the highest rating. So far, it's this location. The truck was ready to go, had a full tank, and was clean. They're good people, and friendly. I will always recommend them, and if I need to move again, I'll be coming back to them. Thanks for a the help!

Paul L.
Rating:

Customer did not leave a comment.

Brian F.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Always a great experience.

Chris M.
Rating:

Steve was incredibly helpful, and very attentive to my needs as a customer. He was friendly and informative, too. I highly recommend this location. It's next to the shell station, by the way. You'll spot the gas station first, just turn in and they are the green building. Thanks a bunch for the great service.

edward F.
Rating:

Steve made getting a trailer fast and easy. I called to check his inventory, he had what I needed and had my paperwork completed within 5 minutes of me showing up to pick it up. I will stick with Steve for all my U-Haul needs.

Jeff A.
Rating:

Excellent customer service! Great communication throughout the whole process. Thank you Belinda and Steve!

Monty P.
Rating:

Customer did not leave a comment.

kenney B.
Rating:

Customer did not leave a comment.

Nicholas B.
Rating:

It was fast and easy. Good service

Elbert P.
Rating:

No complaints at the rental facility, the there were friendly and helpful. The person/lady that called the Saturday before from U-Haul to confirm my reservation was not. She actually hung up on me before we had finished our conversation because I didn't want to drive 60 miles out of my way to pick up a trailer, rather than just get the one at a location I preferred. Maybe a little extra training is needed.

Kevin H.
Rating:

I'm highliy impressed with the customer service. Steve 's hospitality and knowledge of what he was doing made it feel like I was talking with an old friend. A very smooth transaction. I will defintely recommend this location to others.

Michael G.
Rating:

Friendly and accommodating!

Kelly T.
Rating:

Customer did not leave a comment.

Valerrie G.
Rating:

Customer did not leave a comment.

SUSAN B.
Rating:

Customer did not leave a comment.

Douglas W.
Rating:

Very helpful in every way!

William G.
Rating:

Customer did not leave a comment.

Phillip R.
Rating:

Steve was the best!

Sabrina K.
Rating:

We had a great drop off experience. Steve was friendly, helpful and knowledgeable. He let us know when and how we would receive our receipt and communicated well about next steps. I highly recommend this location!

Valerrie G.
Rating:

Steve was friendly and professional.

Leila P.
Rating:

Had great assistance from Steve. The movers he recommended, Vince and 1 man crew was awesome... Thanks guys 4/4/2020

Luka S.
Rating:

Customer did not leave a comment.

Jack B.
Rating:

Steve made the whole experience very easy and worry free

Wayne R.
Rating:

Simple easy truck was ready to go did everything online went in got the keys to about 5 minutes when i returned it gave the keys to Steve he said everything would be taken care of online 15 minutes later had everything in a email it all checked out easy and simple

mike F.
Rating:

Everything went very well. Great service. The people at this location are really kind, helpful and nice. If I have to rent again I will be going back to this location

Steven T.
Rating:

You can't ask for anything better. No appointment was set and I was still in and out with the unit I needed in 5 minutes. Only place around that will get you a U-Haul at 8am. Drop off was beyond easy. Great location. 5/5. Will return to this location for any future U-Haul needs.

dave M.
Rating:

Ran my credit card 3 time....with different prices. Never asked if I wanted insurance .. Hopefully I don't get double charged on the rental.. No receipt given ..Like to have paper receipt ! Then Called u-haul direct- and they had no clue how to accept payment.. wow -crazy- bullshit

Marieanne W.
Rating:

Customer did not leave a comment.

ROBERT H.
Rating:

Excellent service, Clean trucks, They treat you like family in a good way. Highly recommend them. I give them 1000%

justin S.
Rating:

Very good

Christopher W.
Rating:

Great Service and extremely quick check in / out

Michael M.
Rating:

Wonderful, always 5 star

Nathan W.
Rating:

Steve is great! Highly recommended

Roger M.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top