Great customer service
Kevin W
Customer Reviews for Bella Pioneer Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service but this location doesn't come up in the uhaul.com search online. That needs to get fixed.
sean mThe employee wasnt very helpful. I went to return the vehicle and she wouldnt accept the gas gage line on my physical paperwork that i matched to and refused to help with the app. She said herself she didnt know how to work the app and then wasnt very helpful with returning the vehicle. On top of that , most of the uhaul locations in clewiston are closed or just non existent, we didnt even get the location in text like the customer service person said until we were at a different location. Overall, the returning and employees were a headache and waste of time.
james fWindshield was very dirty with dead bugs. I reserved the truck and equipment 4 days before pickup and had to go to another location to pickup pads, appliance dolly but they didn’t have the furniture dolly’s. Would have been helpful if I knew ahead of time.
William BThe people here were lovely. My complaint is that this location is out in the middle of nowhere. It was an hour and a half from me. I made the reservation at a uhaul right next to me. Same day, my pick up location was moved 30 minutes away, which was already frustrating. It was not until I called myself to confirm my reservation at the location texted to me and they had no clue about any reservation for me. After multiple more departments and phone calls, I was finally informed this was my new pickup. This location was an hour and a half away, I had to drive an extra 3 hours just to pick up the equipment, which was beyond frustrating. The lack of equipment around the area, but more importantly the lack of communication for such a huge and inconvenient change was a massive disappointment all around.
Taylor WNothing
Tomas SThis place was horrible disgusting and isn’t fit for animals! Doesn’t U-Haul go and check out where they let their customers pick up and drop off equipment???? Wow
Lisa BThe trailer was dirty and obviously had not been cleaned. There were no other trailer options. I had to drive 80 miles to pick up the trailer when there was a location only7 miles from my house.
Ralph CIt took us an hour an 1/2 to drive from Naples because the truck that we scheduled 3 months prior was not at the location in Naples. You literally called me 16 hours before pick-up to make the change to different location...terrible service!
David AMaybe don’t tell me my pick up location is 45 minutes away 4 minutes before my pick up time. I understand having to move locations. Telling me With 4 minutes notice that my pick up location is 40 miles away the opposite direction is completely unacceptable.
Preston MNice people, only issue was we had an 8:00am pickup time and they arrived at 8:15 to open, otherwise he was helpful in hooking up the trailer…
Barney GStore Agent refused to print the contract or invoice receipt for his uhall. Rental.
manuel cVery accommodating and professional.
Lee B