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Addison J
Customer Reviews for Belleville Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
not a thing. Customer Service, the operations team were great!
DAVID SI feel I was overcharged and i reached out to have the additional $475 explained and never heard back. They took that money 2 weeks after returning the truck and I needed it given my circumstances.
BROOKE SCustomer service was excellent. Truck in good working order and clean
KIMBERLY TEverything went so smooth and I totally recommend this place
ROGER Mgot double charged and did not receive a refund . they said there was nothing that they could do . it caused my account to go into overdraft and i am still struggling to pay it back
Donald DKeep doing what you are doing
ROOSEVELT LGreat customer service, friendly and helpful!!
Dylan Mna
KRIS REquipment was clean and in good order even though tired from almost 100,000 miles. Everything worked as it should. Pretty good gas mileage for a big truck.
BRIAN WThe young man working Sunday was absolutely awesome. Highly recommend! So professional, but friendly. Thank you!
KELLE GNone of the charger ports worked and I was given a different truck to no fault of my own . I was charged a different price and mileage without my consent .
KHADIJAH CShe forgot to give us the appliance dolly. We were also not compensated for the difference of location because some of the truck rentals are “Local” For these reasons we gave you an average score.
JASON WWill never use the online checkin. It took 1 hour and 20 minutes to complete the process.
Barbara HThe online pickup and return process was horrible absolutely the worst I have ever experienced , once you submit the pictures it takes forever to load and then glitches so much.
Tierra SI was called and ask to drop off at different locations than I picked up
Christine PTruck was making a noise air didn’t work good
SHEINA BI havent needed to rent a truck for many years, but when it was time to help my disabled brother move, I called Uhaul near my house in St. Louis. The agent listened to my story and helped me realize that the best thing to do would be to rent closer to my brother's house, and got me started with my rental by texting the link to the reservation. The structure of the online system made it easy for me to modify the needed accessories. The nice lady working in the West Blvd. Belleville, IL office was kind, patient and helped answer all my questions. My husband and I agree it was an easy process. Thank you!
Joseph MNothing...everything was wonderful.
POLINA CClosed when we got there.
TERESA HHave more people to help you
Danny WGreat customer service, easy pickup and return.
Michael DThe lady was very professional and friendly and made it super easy! I will go back to this location if I ever need a truck again.
DIANA WEverything went as it should. The attendant was very nice and polite 👍
THOMAS CVery easy rental. Trailer worked perfect. Price for rental was fair.
Rhonda PI do not recall the manager's name, but she was pleasant, courteous and professional.
Jeffrey JFriendly, professional staff member A+
JOHN RTruck needs an alignment I was all over the highway when I was driving. Also fill your tanks up upon pickup.
Kim HDo the same thing
Earnest CI will be happy to fill out the review when I get my receipt for returning the trailer that I was promised,
MICHAEL MOutstanding customer service 👏
NINETTE BI always receive great customer service. No problem with availability, trucks are cleaned. Equipment is always in the truck. Greatly appreciated.
Stephanie SWhere is my survey on the location we were initially to pickup a truck from and your app? Both were a complete failure.
Richard SGreat service!
Reanold HAs always everything was great as usually. The lady that’s always there is always nice and generous.
Frances REverything went great
Demetrius HVery nice
TYNETTA EWouldn't change anything
Mitchell DExperienced a little difficulty finding the location as it sits back from the main road behind other businesses. Have to keep an eye out for the sign near the driveway to identify the proper place to turn. Location was open on a holiday, so turn-in was quick and painless. Staff was extremely helpful and polite. Highly recommend you visit this location for your moving needs! Nice large parking area and easy access to trucks. Noted they do have two self-pickup lock boxes on the fence near the entrance as well.
Curtis GThe truck I rented didn't have any gas in it at all, so the next time I would have to use a rental I would like for me to not have to put gas in it before I make use of it. Makes no sense that it was not any gas in it.
KENYEA ETHE LADY IN THE OFFICE (DIDN'T GET HER NAME) WAS VERY POLITE VERY PROFESSIONAL. WE HAD A FEW INTERUPTIONS AND SHE WAS VERY APOLOGETIC HAD A WONDERFUL EXPERIENCE BOTH IN PICK UP AND DROP OFF.
HERBERT GWhere I dropped off the gentlemen behind the desk was very apologetic and helpful
Sandi WStephanie(sp?) was polite, professional, and efficient. Thank you!
todd pTruck needs repairs
Gloria GNA
Josephine AJust good all around
Dion PI could not use the app to return the trailer after hours so I had to return the following day when they were open.
Greg LThe only issue I have was with your app in trying to take pictures of the odometer.
Teresa IVery thorough. Very professional. Very friendly.
David KIdk if it’s the location or U-Haul in general. But I had issues getting areservation once I finally got one through the app Customer support was saying they didn’t have record of my reservation to assist. I had problems getting through the process to close out my rental and it also took over 20 minutes to actually start my rental and pick up my truck through the mobile option. Overall, it just seemed very difficult.
Kiana S