Customer Reviews for Bells Corner Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bells Corner Auto

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Leslie D. on

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Everything went perfectly. They are wonderful, kind and helpful. I would not change a thing.

LYLE CELESTE F. on

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Continue the hard work in providing excellent service. Great experience dealing with this location.

Terrance J. on

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andrew B. on

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Pick up was a garage. Spent more time dealing with phone calls than our departure.

korde A. on

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Ziyad M. on

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Put up a visible sign for u-haul.

Jeff G. on

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It really couldn't have been any easier. The trailer was clean and in an easy spot to hook up. The only part i was a little unsure about was what ball size to use for the trailer. If there was a sticker right on the tongue it would have been easier.

Kelly M. on

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salman A. on

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There was no one to help me immediately, i had to wait 45 mins since the owner was on a drive to get himself pizza, i saw he had dollies too but he refused to rent me the dolly since it was not on my original reservation, i really had a hard time! This is unlike all other experience i had with Uhaul which were great!

evelyn G. on

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Barry L. on

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Peter W. on

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I rented from Watermart, just a short distance away, but UHaul changed the rental to this location. Fortunately, it is a short walk, but it was quite surprising.

Katharine M. on

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Linda M. on

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A little confusion as we saw uhaul trucks parked at a lot jyst down the street. But the drop off went fine.

Slim F. on

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Please do some efforts with the app as the photo upload function was not working. Also, they have charged me the extra coverage (15$) whereas I did not choose that option when I did my online booking....

Shauna W. on

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Stephen W. on

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Too bad this wasn’t the location I originally requested. That was quite inconvenient but there were no other issues.

Allan C. on

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Reserved a 26' truck 2 months in advance. The day before i got a call it would not be where I requested...but 10km away. The location was part of a garage with the few UHaul trucks parked 2 blocks away. I was promised my pads and a dolly would be on the truck when I picked it up after hours. The truck was not in great shape (131,000 miles on it) and empty. The 4 dozen blankets and dolly were 50 yards across the parking lot, none in plastic bags and some on top of a rusting truck and others scattered on the ground covered in leaves and dirt. I wasted 90 minutes talking to 3 UHaul representatives and got absolutely no help, so had to clean, refold and count the blankets and load everything on the truck after another exhausting packing day so we could load the next morning. And for my troubles? I got a $50 voucher for the next time I rent something. That lack of ownership of a problem is disappointing. Keep the voucher, it's insulting to be expected to pay 100% of the cost when the delivery was far below normal expectations. And fire the person responsible for promising things that didn't happen and not picking up their phone at 7:15pm when head office tried to get them back to fix the problem. U Haul's usual level of competence was severely below standard.

Nancy Catherine C. on

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The van worked very well, however the cargo area was dirty and smelled, and the get engine oil light was on, and there wasn't any wind washer fluid. But super nice people at check-in, and as said, the vehicle was very comfortable and ran well.

SAMANTHA B. on

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I called to confirm my booking and they told me they wouldn't be open due to construction. I had to rearrange my entire schedule to pick it up the night before. There were no signs up do to construction so it was difficult to find. The truck was then stuck when we picked it up. The office burned 1/8 of the tank trying to get the truck unstuck, when we returned the truck we filled it to what we had had when we took possession of the truck after it was unstuck. We were charged $30 extra for the gas. I tried calling the office and having them adjust the cost, but after being on hold the line was disconnected. I was so unsatisfied that I would rather just pay that charge than deal with them again.

Veronique P. on

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We had to change location because the truck wasn't there. The first location was terrible: 3208 Albion rd. We waited for 30 minutes to not get a truck and we got screamed at by the employees at the first location. This is the definition of horrible customer service. The truck wasn't there because another employee decided to take it for the weekend and WE had to pay the price for it. AND when we got there they were screaming at another client. THIS IS UNACCEPTABLE!! I WOULD NEVER RECOMMEND YOU TO ANYONE. The customer service at 1912 Robertson Rd was amazing

Charles C. on

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Christopher M. on

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Jacques B. on

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I was pointing to a lot down the road, told to go find my rental (other renters in lot confused as well, I was directing them) I couldn't get anything closer to my residence and told I couldn't drop it off at a more convenient location coasting us an extra 26miles. In an email I was told that I had to take the loss.

steven L. on

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Make sure that when we booked a trailer, a month in advance, it’s at the location and ready to go.. I went to 3636 INNES RD, OTTAWA, ON K1C1T1 waited for almost 3 hours to tell me that you had a trailer disponible but at the location in Kanata ... thanks you very much I really appreciated that !!! I wouldn’t recommended this to anyone...

LYNN L. on

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Min K. on

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Gordon A. on

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The location had very little signage and when I arrived I was not sure if I was in the right place. The staff was very friendly and I was on my way very quickly.

WILL E. on

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Vincent G. on

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Was charged the price of a 20 foot truck but I only rented a 15 foot truck because that is the only truck that was available. Had confirmed the day before that a 20 ft truck was a going to be there, but none available in the morning. Had reserved pads and dolly, and furniture dolly but none were available.

ethan G. on

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Richard G. on

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