There's no gas available for a 15 mile radius and when I drove to refill the tank , they were "out of gas." I tried customer service for a half hour and even attemped emergency roadside: no customer support and no help. Reimburse the extra fee for gas or this is my last dealing with u-haulStephen J.
Customer Reviews for Belsches Kwik Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rhonda R.
Both people who helped me were extremely nice.William A.
Customer did not leave a comment.JOSPEHMICHAEL P.
Customer did not leave a comment.Kenneth T.
Although the uhaul app and online system were down, representatives went above and beyond and were very helpful.James C.
The truck was filthy, front seat covered in muddy dog foot prints, and stunk of cigarette smoke, clearly not even attempted to be cleaned. Back of truck was loaded with sand and salt, as well as muddy footprints.JOHNANTHONY H.
Customer did not leave a comment.WILLIAMDAWSON H.
Customer did not leave a comment.EFFIEOYLER P.
Customer did not leave a comment.JOSEPHANTHONY K.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.DAVIDBRIAN L.
Way out in the country. A pretty long ride on narrow country roads.JEFFREY L.
This location was great. They were super helpful and got everything done in a timely mannerTerry H.
I'd prefer to rent a truck that is full of fuel on pickup, like a rental car location. Easier to ensure it's topped off at drop off...Jonathan B.
We asked for a certain location and we got this one which was way out of our way it took us forever to get the uhaul. It definitely seems like there should have been a better location.NICHOLASJAMES L.
Customer did not leave a comment.Allen L.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.steven J.
Customer did not leave a comment.Gary L.
The lady that service me, lied to me, she told me that there is a $9.00 deposit on the trailer, and said it will be removed when the trailer is returned. She said she could not give me a copy because the printer was not working. I returned it and still no copy of the contract. Later in the day I see she charged me w/insurance ($8.00 fee) which I did not ask for. I'm calling U-haul main office to let them take care of it.Tommie B.
Trash and dirt left in trailer. Needing sweeping out. But the people at the store were very friendly and I will rent there again.Steve F.
Easy in and easy out. Courteous professional service and staff.Jose R.
Customer did not leave a comment.Steve B.
They had to have wrote down wrong millage,, I got charged for an extra 122 miles on a 104 mile trip ,, and I've got the fuel receipt to prove it ,, cause I know damn well that can loaded doesn't get 34+ miles to the gallon,, I know you can go back to the last person before me and check their ending miles to get this straight .. I want my money backheather L.
Customer did not leave a comment.Wanda S.
Customer did not leave a comment.Matthew N.
Make it easier for the location to start/complete a rental. I basically had to stand in their store and complete the rental on my phone so I could pick up the unit. Not very user friendly for the facility.Gabriel B.
9am pickup location was changed at 8 pm the night before through a text message. When I called customer care the man told me scheduling department was closed so there was nothing he could do to change the reservation. Ended up ha omg to drive an hour out of my way to get it, costing me time and MILEAGE. U-Haul is a scam and I will never rent a vehicle from you all again.Abdul Q.
Great customer service will use all the timeBrett P.
Brake lights and turn signal did not work on trailer and we were told it would be too much trouble to reassign us an other available trailer of the same size.Kathleen B.
Customer did not leave a comment.Kelly T.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Michael K.
I ordered a dozen blankets and when I got there they had none.John Q.
Customer did not leave a comment.dale W.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.John L.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Joshua V.
Customer did not leave a comment.Daniel L.
$150 for a day and half is excessive.Robert C.
Customer did not leave a comment.LEE R.
First of all uhaul told me on the phone that I got the first 50 miles included in the price quoted. When we arrived at the Kwik Stop they said that was not true. They had never heard of that. So I was charged for every mile. That is false advertising. Then the actual truck only had 9 miles of gas in it with the nearest gas station 5 miles away. They were not very knowledgeable about the rules. I have used uhaul before but never will I again. And I will advise friends and family of the poor service I received.Brian W.
Customer did not leave a comment.Anita W.
Customer did not leave a comment.Jasmine J.
The original pickup location in Montpelier was changed by Uhaul to Bumpass.John L.
I had to go to 3 locations to find my reservation on a uhaul Totally unacceptableSylvia W.
Customer did not leave a comment.Gerald S.
Helpful staff, great experienceNoel R.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Diane A.
Very nice and expedient serviceManuel R.
Very easy to work with but location is far out and water flood in area caused issues getting the truck in and out of the area. No closer areas have smaller trucks.Melanie L.
Worst experience ever with U-Haul. I made the reservation in person at the U-Haul facility a few blocks from my house. The day before the rental date, I was told I would have to pick up the truck 40 miles from my house. When I got there, they didn't have the 2 dozen pads I also had ordered (they only had three pads and they were filthy). I was given the regional manager's phone to call about getting the pads and it constantly rolled to voice mail every time I tried to call him, and his mailbox was full so I couldn't leave a message. I was charged for the 2 dozen pads anyway and was told I would need to call corporate to get a refund. When I called corporate, I was on hold for 20 minutes and finally gave up. No way to treat customers!Richard V.
was happy with Belsches, truck worked great. A little put off by 1.29 mileage rate, vs Budget at .69 mileage rate. Would rather work with U-Haul but mileage rate will be prohibitive in the future.Gustavus G.
They were nice, but unable to help us with the odometer issue.PAULINE M.
Customer did not leave a comment.Malisa K.
Reserve a value when the request is made. The truck was requested on Thursday for Tuesday and the hand written request was still just laid at the computer on Tuesday morning and had never been entered into the computer when I went to pick up the truck.duwayne P.
Customer did not leave a comment.Robert C.
This is a self service location. There is no assistance to unhitch the trailer.Phyllis L.
Other than first giving my reservation away. The next day was excellent. No worries.Donna G.
Online ordering - site froze twice. This location-staff was very friendly and helpful.Albert S.
Customer did not leave a comment.Dennis W.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.christy G.
The girl who checked me in had no idea on the procedure. Had to call someone to complete the process.Adam J.
I was told that the drop off was completely set up for gas and everything. Got to the drop off location and NOPE. NO GAS! Haven't had gas in this location since forever. So I had to drop off with half a tank and get charged ridiculously for gas. AWESOME! Then I go on to turn in keys and the computers were down. No receipt, no nothing. I had to trust that everything would be fine. AWESOME! Oh AND the truck leaked and my stuff got wet! AWESOME AGAIN!!!!!!!!!Dawn S.