Our truck was scheduled to be picked up at 9:30 AM. We arrived on time, but the only employee who knew how to handle the reservation was not at work. We were told several times that she would arrive soon, so we waited, but she didn't arrive until after 11:15. By the time she arrived, our reservation had expired and she didn't know how to get it back, so she spent 20 minutes on the phone with customer service. When we finally had the truck, we had to wait for car wash employees to move the cars they had parked in front of the exit so we could leave. We drove away with the truck nearly 2 hours and 30 minutes after it was originally reserved. I would NOT recommend picking up from this location.
Jayne A
Dr Car Wash LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77077
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Place was nice but process was a bit confusing.
Patrina JGot there and they couldn't give me the code to get the key and when I did get the code, the u haul wouldn't start so I had to walk to another location.
Amy OThe truck wouldn’t start the 2nd time I tried starting it and we had to abandon the work we were doing.
Victor K