Customer Reviews for Beltline Storage & Office Ctr
(U-Haul Neighborhood Dealer)

Rating:

5.0

I Really don’t have no Comment a Everything went well no bad comments the Lady that waited on use she was very polite she help use out good

Rating:

2.0

Staff was nice. The outside was unassuming. I had called beforehand with an inquiry and the personnel answered my questions. There was apparently only one person in the large office space and they were on break upon my arrival for drop off. Thankfully another person walked in (apparently familiar with the site) and informed the staff member I was there. If the gentleman had not done that I would have been waiting at least 30 minutes to be assisted even though I had called the site right after fueling and on my way to drop off the vehicle. The staff members I spoke to popped in briefly told me to leave the keys on the counter and she would check me out when she got off break. Which she did.

Rating:

4.0

The customer service was not the best. Harry was not the friendliest.

Rating:

2.0

I had rented a hand truck with my u-haul but never received it

Rating:

3.0

Make towing supplies readily available at all locations with trucks. We spent 2 hours finding appropriate equipment. We wasted a lot of miles doing this

Rating:

1.0

I booked my reservation online took a Uber to the location and they didn't even have the truck. Then I had to take a Uber 20 minutes to a new location.Ask the customer service representative could I have some type of compensation for the inconvenience this caused me and she basically said NO.Had to pay for two different Ubers which was vary expensive.Then I had to find my own truck at that, which put me behind for my appointment 2hours.I WOULDN'T RECOMMEND USING UHAUL

Rating:

5.0

Everything about my interaction was perfect.

Rating:

5.0

Great customer service!!

Rating:

5.0

Transmission slipping and ramp off track. Keep getting jammed

Rating:

4.0

Offer non-smoking trucks to rent.

Rating:

3.0

Give the vehicle to the customer with the gas tank full, like every other rental agency does. Ever tried to return a vehicle on exactly the 1/4 mark?

Rating:

3.0

Perhaps having some Saturday staff available

Rating:

3.0

After hours drop off. Poorly lit lot.i had no interaction with anyone at this location.

Rating:

5.0

Paula was excellent. She was very friendly and professional. She could tell I was having a bad day and she actually made me feel better bc of her sincerity.

Rating:

1.0

If you really want to know how my experience was. Please call me. I may never use Uhaul again. The experience was horrendous and I had to visit 3 uhauls to get my truck and never got all the items I pd for. Columbia U-Haul needs serious customer service training.

Rating:

1.0

Truck was not ready, truck was very messy inside with oil on the floor. Equipment that was reserved was missing

Rating:

5.0

Nothing, very friendly service.

Rating:

3.0

Need to let customers know M-F hours only and availability on weekends.

Rating:

2.0

Truck has damage not marked with an X, the worker apologized for not having any more X to put on the damage and gave me a dirty truck. The floor in the box was sticky

Rating:

5.0

Paula Gilbert provided excellent customer service. She is friendly, professional and courteous. Truly a joy.

Rating:

2.0

Location was closed and head to check in online. Hooked up trailer and sis not have cable for brakes or turn signals. Had to go to another location to address which delay move out and travels

Rating:

5.0

The rental was quick and easy. Someone reserved my truck for 5pm; I needed it at 10am, and they accommodated me. I appreciated the notion.

Rating:

1.0

The location itself wasn't the issue. I got texts saying to that was my drop off location, but it wasn't the 1 I requested. I wasted an hour and a half getting passed around to 3 different "customer support" people on the phone that were not helpful. There were at least 3 other locations that were closer and no one could explain why I was being sent there, why my request wasn't being honored, or why they couldn't change it back. The next morning someone from the ORIGINALLY REQUESTED LOCATION called me, asking where the truck was and if I could contact the regional office to explain. NO, I DO NOT WORK FOR UHAUL. Then, I was charged for the 3rd day, even though it was free and noted in my contract.

Rating:

5.0

I was there 2 hours for a pick up. Person there didn't help with anything except he advised to check in online. While I finished checking In, he told me keys are inside the truck. Which I never found it. he didn't help and left the location unattended. I have spent 45 minutes on phone with usual representative and someone showed up from another location and he switched truck for us. This location shouldn't be servicing Uhaul. I hope for some type of compensation since I have 4 different trips with usual this month.

Rating:

4.0

Since I used after hours drop off, I did not speak with anyone at the location. Good space for a relatively large truck, easy to pull into.

Rating:

3.0

The employee did not know how to actually rent out the UHaul on his own. Then during the drive the truck broke down and had to be towed. Not sure if maintenance was properly done on the truck or not.

Rating:

1.0

Absolute awful experience with your scheduling department. They changed our pick up location without our knowledge (no email came through) to an in person pick up later than we needed. We moved it to this location and had to pay for double the amount of miles because your company failed to notify us of changes. No excuse for horrible customer service. 0 percent that I will ever recommend a uhaul truck rental to anyone I know.

Rating:

3.0

Average customer service

Rating:

1.0

Accessing the vehicle through the phone was difficult. The key was locked in the box section of the truck with no combination provided for pad lock. Had to call 800 number which took long to get help. I reserved and was charged for furniture pads and a utility dolly that were NOT provided. Still trying to dispute these charges.

Rating:

3.0

No one was on site when I arrived to return the truck during business hours; customer service took a while to give us clear instructions on how and where to leave the keys because the mobile app was not working. Still have not received an email receipt from store manager that I called and formally requested for a second time yesterday

Rating:

2.0

I requested furniture pads, did not receive them and still got charged. I was also charged for premium fuel instead of the regular grade fuel that is put into the gas tank.

Rating:

5.0

Reggie was so helpful and personable!

Rating:

1.0

Nightmare because this truck broke down and tow company sent it there without telling me and no one knew where the truck was. Scam

Rating:

5.0

Please note that these comments have nothing to do with your employees. The personnel at the Columbia location were cordial and helpful. My complaint is with UHaul Corporate. I reserved a 15-ft truck, but was told the day before that none were available within a 30-mile radius. I inquired about a 10-ft truck - none available, so I accepted the 20-ft truck because my move had to happen that day due to my work schedule. Driving past other uhaul locations in Columbia that day, I noticed there were 15-ft trucks on site. Perhaps these are not designated for one-way rental. Regardless, you can well imagine the fuel cost of a 20-ft truck is higher than a 15-ft truck, especially when driving 500 miles.

Rating:

2.0

Straps on dolly were frayed. I rented blankets and there were none. The online check in was a nightmare and we spent an hour on the phone with customer service. The website said there was a counter an the truck was just in a parking lot.

Rating:

3.0

This Uhaul location is located at the storage site please keep your moving equipment up-to-date >> no moving carts available.

Rating:

1.0

Our reserved location was changed the night before without notice. Since I pre-paid the the entire bill I had no choice but to drive 20 minutes across town to find out all they had was the truck. They didn't have the hand truck or blankets we ordered. The young lady helping us called tech support who assured her a location 1 mile away had the hand supplies we needed. They did not have anything at all. We then went back across town to the original location and I had to pay for the blankets a 2nd time. I have n=moved many times for work and always used U-Haul. This experience may mean I will look elsewhere next time. Not very happy at all.

Rating:

1.0

I had a terrible experience at this location. I specifically requested 24 hour pick up for 7:00 AM. When I arrived at the location the truck was set for in person pick up only and the store wasn’t scheduled to open until 9:00 AM. I went over to store 783050 where Brian Harvey went out of his way to help me out and find someone who could release the vehicle to me. Someone arrived at 8:10 however they didn’t have a key so they went back to the main store and had a separate key cut. I finally got into the vehicle at 8:45 AM. The truck was dirty and had trash in it. The AC didn’t blow cold air. I arrived 2 hours late to my destination. I will not be using this store again. Brian Harvey at store 783050 was great to work with and I will only be using his store in the future.

Rating:

5.0

Really great lady at the front desk-- very personable and helpful.

Rating:

4.0

Gentleman that helped stayed passed closing to receive our truck In. Much appreciated.

Rating:

4.0

The rental trailer was exactly as advertised and performed well. The on-line reservation and check-in process was good and saved time. Personal at both pick-up and drop-off locations were pleasant and helpful. Good experience!

Rating:

5.0

Keep the bed area of the pickup trucks washed off and cleaned after each use.

Rating:

1.0

Terminate the employees. All of them.

Rating:

1.0

They lied about the fuel gauge and charge me 60 dollars for fuel

Rating:

2.0

Agent should give customers instructions for returning the haul by telling them to look on their phone for a text and to follow the online instructions. I have never used a U Haul truck before so I did not know the procedure.

Rating:

3.0

The woman helping me was wonderful but it was a bald guy he was petty and unrealistic...he wouldn't give my deposit back because he said the truck needed 2 dollars worth of gas

Rating:

1.0

Better customer service, more friendly worker and y'all need to clean the trucks before renting them.

Rating:

5.0

Great Service.

Rating:

5.0

Excellent service provided

Rating:

1.0

Y'all for sure should call me

Rating:

5.0

Reggie is the best Uhaul rep I have ever encountered using rental trucks. He goes up and beyond to assist with your needs.

Rating:

5.0

Excellent job Reggie

Rating:

2.0

Got a last minute notification to drop it off at a different location and when i got there, they Couldn’t find my reservation and also charge me for extra mileage, when they switched the location. Not sure why i was charged extra mileage , if that wasn’t the preferred location.

Rating:

5.0

Nothing

Rating:

4.0

I appreciated the efficient way that I could contact a reservation manager by phone who could set me up with a reservation digitally. Then, I could check in online and have everything ready when I went to pick up the truck. This saved time and prevented confusion.

Rating:

3.0

I don't know how the drop off place was I didn't myself go there so I don't know what it looked like. as of 10:40 this morning 6/24/19 I have not received any information on the rental return.

Rating:

5.0

Thanks

Rating:

4.0

I felt its better to go to a uhaul not to their contracted service provider. They could not provide padding for the 10' truck.