The location itself wasn't the issue. I got texts saying to that was my drop off location, but it wasn't the 1 I requested. I wasted an hour and a half getting passed around to 3 different "customer support" people on the phone that were not helpful. There were at least 3 other locations that were closer and no one could explain why I was being sent there, why my request wasn't being honored, or why they couldn't change it back. The next morning someone from the ORIGINALLY REQUESTED LOCATION called me, asking where the truck was and if I could contact the regional office to explain. NO, I DO NOT WORK FOR UHAUL. Then, I was charged for the 3rd day, even though it was free and noted in my contract.MELINDA W.
Beltline Storage & Office Ctr
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Columbia, SC 29204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I was there 2 hours for a pick up. Person there didn't help with anything except he advised to check in online. While I finished checking In, he told me keys are inside the truck. Which I never found it. he didn't help and left the location unattended. I have spent 45 minutes on phone with usual representative and someone showed up from another location and he switched truck for us. This location shouldn't be servicing Uhaul. I hope for some type of compensation since I have 4 different trips with usual this month.Patel K.
Since I used after hours drop off, I did not speak with anyone at the location. Good space for a relatively large truck, easy to pull into.Joseph N.
The employee did not know how to actually rent out the UHaul on his own. Then during the drive the truck broke down and had to be towed. Not sure if maintenance was properly done on the truck or not.Roger R.
Absolute awful experience with your scheduling department. They changed our pick up location without our knowledge (no email came through) to an in person pick up later than we needed. We moved it to this location and had to pay for double the amount of miles because your company failed to notify us of changes. No excuse for horrible customer service. 0 percent that I will ever recommend a uhaul truck rental to anyone I know.Alexander S.