Customer Reviews for Benco Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Benco Storage

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Michelle W. on

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Audrey was phenomenal in provided a vehicle for our move. She is very friendly and professional.

Stacy R. on

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Customer did not leave a comment.

Steve B. on

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The check-in process took 30 minutes because the mobile pick-up process resulted in my still having to go inside and deal with the clerk at the location, who did not know what to do, which took additional time. If their process still requires working with a clerk, then why is it advertised as not having to work with a clerk? This location's pick-up process needs serious attention.

Bryce R. on

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I was charged $70. For a $19.99 U-Haul rental with no more than 10 miles round trip/1hr 30min. Woman up front was unprofessional. I would like my partial money back. I don’t mind paying for what I used.

Gene Y. on

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Customer did not leave a comment.

Noreen S. on

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Provide a ramp and even a hand truck without extra rental fee. That's why we rent a truck rather than find a friend with a large SUV. We were handicapped without either for moving large items from a storage unit.

ANTHONY M. on

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I was in and out very quickly! The agent had all of the paperwork completed and even called in advance to confirm i was coming! Excellent customer service!

Dustin J. on

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Customer did not leave a comment.

Barbara M. on

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Customer service was most excellent!

BEN H. on

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Very good experience! The attendant was nice and made this an easy transaction.

THOMAS B. on

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Customer did not leave a comment.

timothy B. on

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Keep doing what you do.

Thomas H. on

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robin H. on

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DAVID S. on

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Thanks, everything was great.

BRUCE H. on

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The u-haul person pointed to a spot in the grass where she wanted the trailer dropped off and then went inside her building, never to return. I had to back the trailer in place, and unhook it by myself. At 68 years old, and having a bad back, this is not what I should be doing.

Jere J. on

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A little more training by AFM for all locations as to how to use and what to do when equipment is received regarding the fairly new pig tail configuration of the trailer lighting system. Do you leave it on the trailer or remove it and store it inside office until trailer is rented again? From my point of view leaving it on the trailer is asking for damaged, stolen, or just plain moisture damage in very short time thus increasing the cost of having the lighting attachment configured this way.

Bobby P. on

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Customer did not leave a comment.