Customer Reviews for Benjamin's

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Benjamin's

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Scott F. on

Rating:

Very flexible. Helped us in an unplanned last minute situation.

Tim W. on

Rating:

Customer did not leave a comment.

Terry W. on

Rating:

Dave, was excellent to deal with.

Justin R. on

Rating:

Benjamin’s was great and made my first U-Haul experience very pleasant.

Nathan W. on

Rating:

Customer did not leave a comment.

Brian P. on

Rating:

in general comment - specific truck has very misleading gas gauge - when picked up ... had just around 1/8 or 1/4 tank ... after about 10 miles driving gage read EMPTY. I filled truck 2x .. attempting to leave in same fashion i obtained ... but very misleading gage.

linda j. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Windshield wipers are about due for replacement on the truck I used. Otherwise, everything was great!

Jasmine B. on

Rating:

Customer did not leave a comment.

Dale B. on

Rating:

The warning light was that the vehicle needed an oil change. Overall fantastic service.

Cameron T. on

Rating:

Customer did not leave a comment.

Stacey B. on

Rating:

Customer did not leave a comment.

Brian M. on

Rating:

Customer did not leave a comment.

Ryan R. on

Rating:

Fixed my bill.

Earl L. on

Rating:

Customer did not leave a comment.

Rhonda S. on

Rating:

Customer did not leave a comment.

Stefan G. on

Rating:

Customer did not leave a comment.

Tom S. on

Rating:

The drop off location was great and made easy. Thanks

steve l. on

Rating:

Customer did not leave a comment.

Zachary E. on

Rating:

Friendly staff. Everything went smooth. Location was a little unorganized, cluttered.

Steve R. on

Rating:

Customer did not leave a comment.

GRANT W. on

Rating:

This is the second time that we used this location. On both instances, we were treated well. When we need a U Haul in Findlay, we look nowhere else. Benjamin's is great. Grant Wilkinson

Cathleen A R. on

Rating:

Customer did not leave a comment.

Maribel L. on

Rating:

Customer did not leave a comment.

Thomas K. on

Rating:

Customer did not leave a comment.

Christopher J. on

Rating:

Customer did not leave a comment.

Eric M. on

Rating:

Have Dave the associate at Benjamins teach the other Uhaul locations how to treat their customers . After calling 4-5 other locations (prior rental) Dave seemed to be the only person to get the truck I needed and actually cared about my needs . All I wanted was a 15' or 17' truck with the extra hole for my hitch since the standard hitch on Uhaul are to small. I was told by other local dealers they didn't have time , they weren't near the truck , they didn't know what a 2 inch hole looked like ,etc. No clue and mostly rude . I called Dave at Benjamins and less than 2 minutes he had my truck for me , polite to me and made my move and life so much easier . When I arrived both times now it was the exact truck we discussed. He didn't try to switch me to something else or say we rented that one out already . Mr. Dave is certainly above what I expected and an asset to Uhaul. He knows how to run a business. Thank you Dave ! Look forward to doing business with you again. Eric S. Majerich

James R. on

Rating:

I did request furniture pads during the online registration. Unfortunately, none were available anywhere in the area. Inventory control of reservation add-one needs improvement.

Angela H. on

Rating:

Customer did not leave a comment.

Laura H. on

Rating:

Customer did not leave a comment.

Lee S. on

Rating:

Customer did not leave a comment.

Jerry K. on

Rating:

Customer did not leave a comment.

Mary Jo H. on

Rating:

Great experience!

Alexander G. on

Rating:

No improvements necessary. We were helped kindly and at the last minute. Very helpful, thank you!

James S. on

Rating:

Everything was excellant

Jessie T. on

Rating:

This is not the location I picked to pickup this truck. Nobody bothered to tell me until the day of picking up the truck, my pickup location had changed.

Lisa F. on

Rating:

They were able to help me out on short notice on a Sunday.

steven s. on

Rating:

Customer did not leave a comment.

Tyler Y. on

Rating:

Customer did not leave a comment.

KYLE B. on

Rating:

Thought the customer service was bad. When we first showed up no one was even there and the office hours said open. It was a Thursday, the office was locked and had to wait an hour and a half.

JASON M. on

Rating:

Stole 25 dollars from me for some bogus cleaning fee . Don't trust these folks cause they will screw you.

Greg F. on

Rating:

One brake light was out and most if not all the side markers for at night were out thank God didn't get pulled over I deserve at least half my money back cause of the trailer lights not working correctly....

David W. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Very Good Service! Checkout and return Very Easy!! Truck was very good! Will return When Needed! Dave was very Friendly and Helpfull!

Casey C. on

Rating:

Parking lot was an ice rink. No walk around was done before driving off.

Kyliegh I. on

Rating:

Customer did not leave a comment.

sam t. on

Rating:

Customer did not leave a comment.

Dawn E. on

Rating:

Customer did not leave a comment.

Brian H. on

Rating:

Great experience, nothing to add.

Elizabeth W. on

Rating:

First time ever to rent a moving vehicle. Had a wonderful experience and I highly recommend Benjamin’s.

raymond m. on

Rating:

Customer did not leave a comment.

Brad S. on

Rating:

Customer did not leave a comment.

jody n. on

Rating:

Customer did not leave a comment.

Gina L. on

Rating:

Closed when we dropped off.

Cindy B. on

Rating:

Customer did not leave a comment.

ali a. on

Rating:

Customer did not leave a comment.

Bianca R. on

Rating:

Was a very nice and professional service! I will definitely use this place next time!!

KARI S. on

Rating:

Customer did not leave a comment.

ron p. on

Rating:

Customer did not leave a comment.

darrin b. on

Rating:

Closed when I dropped off the truck.

STEVEN D. M. on

Rating:

Customer did not leave a comment.

NEIL S. on

Rating:

Had a great experience at this location

Roby B. on

Rating:

Customer did not leave a comment.

DWIGHT H. on

Rating:

Very small driveway and drop off location. Difficult to maneuver the vehicle in the area

Brent D. on

Rating:

The guy was great and the service was great. I have a class A license and can drive anything on the road that would be legal. This place has a not so good location. Some people may not be able to turn into this lot with your largest trucks, --- but maybe I'm wrong??? It is like turning into a private driveway on any Main Street in the USA.

Heather M. on

Rating:

I set my uhaul up on line with costomer service on the 1800 number the lady was to send me a new email for right location never sent it to me had me at wrong location 50 miles out of my way..

Steven M. on

Rating:

friendly service

Craig A. on

Rating:

Customer did not leave a comment.

Charles T. on

Rating:

Customer did not leave a comment.

Daniel D. on

Rating:

Customer did not leave a comment.

Melissa B. on

Rating:

Customer did not leave a comment.

Debra M. on

Rating:

Short notice and a Holiday...can’t say enough about how much it meant that they could accommodate us! Thank you!

Eugene J. on

Rating:

Customer did not leave a comment.

Joe B. on

Rating:

Customer did not leave a comment.

Ron G. on

Rating:

Customer did not leave a comment.

Elizabeth S. on

Rating:

Customer did not leave a comment.

Anthony B. on

Rating:

Customer did not leave a comment.

Richard O. on

Rating:

Older truck with over 100K miles.

Kevin K. on

Rating:

Customer did not leave a comment.

Mohamed E. on

Rating:

Customer did not leave a comment.

Jim g. on

Rating:

While this location was fine, Findlay was 25 min. from our house to pick it up (we had requested Fostoria), and another 25 to go back, so with paperwork, took an extra hour before we could start loading. Though truck mileage was taken into account (lowered), it did not take into account the 30+ miles/gas on our personal vehicle.

Nikki M. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

Shawn was awesome to deal with!

Cynthia T. on

Rating:

Customer did not leave a comment.

Paula B. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Customer did not leave a comment.

NICK F. on

Rating:

Uhaul screwed my reservation up. Then they told me to return van and go to another dealer and get correct truck. Then you guys are trying to charge me to renting at both locations. What a joke. I should not pay for first rental plus I lost 2 to 3 hours of moving time.

Timothy P. on

Rating:

Nothing... Service was excellent

John H. on

Rating:

Customer did not leave a comment.

earl a. on

Rating:

Thanks for allowing me to use your truck. Everything went well.

Thomas M. on

Rating:

nothing

John M. on

Rating:

Always a great place to get equipment from. Employees are always friendly and helpful

Matt H. on

Rating:

There is no ability to drive in and drive out at this location, you will have to back-up to to get out of this location which can be difficult with a large truck and small trailer. That said, the lot is large enough to get turnaround inside before entering the street. Lastly, the building could use some updating but is definitely functional still.

Ardith L. on

Rating:

Customer did not leave a comment.

Jeff H. on

Rating:

Customer did not leave a comment.

Warren L. on

Rating:

Customer did not leave a comment.

Lorraine G. on

Rating:

Customer did not leave a comment.

Charles T. on

Rating:

the employee, help me check the lights on the trailer, he asked for brakes and turn signals. Both were OK, except the next morning I went to drive off and my tail lights were not working. And I remembered he never asked to turn on the lights to check the tail, I drove 2 hours in heavy rain , with no tail lamps, wasn't happy for unsafe condition.

chris m. on

Rating:

Customer did not leave a comment.

Lawrence B. on

Rating:

Customer did not leave a comment.