Customer Reviews for Benjamin's
(U-Haul Neighborhood Dealer)

1124 reviews

428 N Main St   Findlay, OH 45840

(419) 424-5690

Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm

Special Operating Hours

  • 4/19/2021: 8:00 am - 10:00 am

Services at this Location:

Contact Us

(419) 424-5690

428 N Main St
Findlay, OH 45840

Services at this Location:

Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm

Special Operating Hours

  • 4/19/2021: 8:00 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I dropped off after hours, so I can't give a fair experience rating

HANNAH K. M. 
Rating:
5.0

I had a great experience at this location it was fast and easy. The truck was clean and I didn't have any issues.

elizabeth Y. 
Rating:
5.0

Good customer service!!

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Madalynne B. 
Rating:
5.0

Very nice friendly environment in and out no hassle

Kay L. 
Rating:
3.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Customer did not leave a comment.

PHILIP A. 
Rating:
3.0

Customer did not leave a comment.

Lisa T. 
Rating:
3.0

We set pick up for 8 am and the worker moved our time back to 9 am because it was easier for him to check us in inside, but he did not tell us he did this so we showed up at 8 and had to wait until 9 when the location opened to get our uhaul.

AUSTIN B. 
Rating:
5.0

Shawn and Dave are both very nice and professional

Jeff R. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
3.0

Customer did not leave a comment.

Thomas Y. 
Rating:
3.0

Customer did not leave a comment.

KELLI K. 
Rating:
3.0

worker was nice and helpful. Location was a bit run down.

Gail Z. 
Rating:
1.0

My problem is with U-Haul itself their system is jank their phone agents are rude and I was built twice both of them wasted what I had planned.

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

DENIS E. 
Rating:
5.0

The individual i worked with in the morning really knew his stuff and was great to work with. Easy experience.

Ryan D. 
Rating:
3.0

Customer did not leave a comment.

Jeanenne C. 
Rating:
4.0

very friendly staff, quick check in/out process, fair prices, vehicle performed well, would recommend to anyone needing rentals, good job only complaint would be logistics of lot, seems hard to get in/out of location with stop lights, traffic, weird placement of side street, etc not anything that can be changed but makes you slightly uneasy trying to negotiate into lot thanks

rodney V. 
Rating:
5.0

Customer did not leave a comment.

Colton H. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Warren L. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
3.0

Lot of junk by the house next door. Not sure if it was part of the drop off property, but thought I would mention it.

Joseph R. 
Rating:
5.0

Quick process. Did not have the UHAUL I booked a month out but was able make the 20' work.

Kelli P. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

keep-up the good work...thx

David W. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Santiago C. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Everything went perfectly. Thank you!

Rick T. 
Rating:
3.0

Customer did not leave a comment.

Darren L. 
Rating:
4.0

Customer did not leave a comment.

Lon E. 
Rating:
5.0

Customer did not leave a comment.

Stefan G. 
Rating:
5.0

Customer did not leave a comment.

PAULINE M. 
Rating:
4.0

Customer did not leave a comment.

Joy B. 
Rating:
3.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

Super easy pick-up and delivery.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

Customer did not leave a comment.

TERI C. 
Rating:
3.0

Dropped off after hours so cannot rate drop off location

Candy M. 
Rating:
4.0

all went better than expected quick and easy thank you

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

This location was excellent. I am very disappointed by your mobile services. I had trouble booking this truck from my phone, so I did it on the laptop. During check in this evening, I tried three times in the app and three times in my phone's browser, to no avail. Each time, I would try to advance through the steps and it would start me over. I turned the truck in on time with a full tank, but wasted 15 minutes trying to get the checkin to work.

KYLE M. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Tabitha S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHJEAN H. 
Rating:
3.0

Customer did not leave a comment.

Eileen Y. 
Rating:
5.0

Customer did not leave a comment.

RobRoy C. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Great, friendly rental experience!

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Please help! The place I got it from is closed at 10am Monday's and I think I left my ID there and I need it to close on my house and no one is answering. Some one please pick up

CLAIRE O. 
Rating:
4.0

Customer did not leave a comment.

Bryce L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
4.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Benjamin's was great. Sadly, my truck was dirty, smelled like weed and cigarettes and was abused.

Ryan N. 
Rating:
3.0

They didn't have boxes or blankets. I don't know that this is the locations fault though.

Elliot O. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
3.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Your website and apps are really not working well for the pickup and drop off. Make them more robust.

Gregoire B. 
Rating:
4.0

Customer did not leave a comment.

Migal D. 
Rating:
5.0

It was hard to contact anyone at U-Haul on N.Main St, Findlay, Oh when I called last week. I went to their office last Friday, found a note on door that they were at lunch, so I came back an hr later. So, i called the number shown on window, got thru and scheduled an enclosed small truck to be picked up on Saturday, June 7th. I picked it up on Saturday, loaded up everything from garage & took it to a storage area on State Route 68. My son helped me unload everything and returned truck! Everything worked just fine. My son also got fuel so it had a full tank when he dropped it off at U-Haul business, N.Main Street, Findlay. The cost eas VERY REASONABLE. THANK YOU.SHARON SMALLEY.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
3.0

Make it more affordable. Pricing says starting at 19.95 ended up being 3 times that and getting the keys was a nightmare over an hour on the phone with customer service at the location for over an hour was ridiculous

Dustin D. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

fausto M. 
Rating:
5.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
1.0

The uhaul application is horrible I wasted 2 hours between pick up and drop off. I was told that I would have a person at pick up and there wasn't any one. Then when I returned during business hours there still wasn't any one on site to check me in. I wasted an hour before I could finalize the check in with the on site staff once they showed up.

jeff C. 
Rating:
5.0

Customer did not leave a comment.

Carmen W. 
Rating:
2.0

Misled about pick up Point for 5x9 open bed trailer. Returned during regular op hours. No staff there. Had to unhook and park trailer myself. Attempted to call dealership to advise the return. No answer and no answering message service. Eventually resolved but not easily. Dealership needs to be professional and customer friendly.

carl S. 
Rating:
3.0

Lot was very cramped. I had to leave a car at the location and had to park in the street because he had no room in his lot.

Ronald S. 
Rating:
5.0

Great experience and great customer service in helping me

Warren L. 
Rating:
5.0

My overall experience with this U-haul place was pretty good!! I will say the first truck I was going to use was pretty clean, but ended up having to use a different truck that wasn't as clean, the windshield needed cleaned, but still useable. The person in charge was knowledgeable and friendly.

Tara S. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

nothing it was well above my expectations

mike R. 
Rating:
3.0

Customer did not leave a comment.

AMY S. 
Rating:
4.0

Improve the online process for returning the u-haul. Had to drop the truck off Saturday after hours, took pictures, and went in the next day to make sure it was received.

Theresa W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

Rob B. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
No reviews have been submitted for this location.

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