There was a rat infestation that directly impacted my unit. Not certain why but there was a problem for sure. Perhaps better seals between units can help prevent an infestation as it appeared to have come from the unit on the opposite side.Matthew S. | Overall Experience
Customer Reviews for Bennington Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was told to drop at location A, but location A was not a drop off point. So after an hour of driving around town and trying to find other locations the uhaul reps I talked to told me I was lying and even though paperwork said location A, that I was wrong and supposed to drop 30 mins out of the wayChad H.
I was charged twice which hasn't been fixed then I was supposed to hear back from y'all and didn't so I dropped of truck an hour late and was charged 60 dollars.Chris G.
Customer did not leave a comment.ANTHONY D.
Very nice facility. Clean and and accessible. Helpful staff.DEBORAH A. | Overall Experience
Customer did not leave a comment.Kimberly P.
Area has very poor Wifi, so online checking in and returning is impossible. Business is open until 5pm, but people leave earlier. We had trouble picking up our vehicle and called the business, but they did not reply until 2 1/2 hours later. We are not the first to have this exact same problem. Read online reviews.Robert G.
We attempted to rectify a lost key situation but were unable to until 2 days later. Meanwhile, the truck never left the lot yet we were charged almost $50 for mileage. Although this may be a rare situation, we ended up paying for U-Haul's inability to problem solve the situation, to include charges for non-use of the truck. We also received numerous calls about the truck and it appeared no one read the notes regarding the truck status, so we had to repeat ourselves over and over...Thomas H.
Customer did not leave a comment.John S.
Customer did not leave a comment.FORREST R.
The truck had a flat tire. I reported this to the front desk attendant BEFORE I left. She came outside kicked the tires a few times and said it was the weather. She must think I'm stupid! I was old enough to be her mother and have driving more miles than she could ever imagine. So no! It was not a problem with the weather - it was a slow puncture. The air pressure was 32! With the wait I carried in that truck it was dangerous to have a problem with the tires. I swept out the truck and cleaned it to tue best of my ability. I have NEVER heard of paying for a rental to go to the car wash! So why am I being charged for this? Unreasonable! You made $547 from a faulty truck rental!Rosamund R.
No one was there to help. The uhaul was covered in snow and ice. The key box was frozen over. The windshield wipers were broken once we were able the thaw out and undig the uhaul.Alexie M.
Nothing, pulled up, the lady showed me where to drop it, I unhitched it and was on my way, very easyEugene M.
Customer did not leave a comment.selina t. | Overall Experience
Best place in the Bennington Area!JEFFERY W. | Overall Experience
I found a dirty sock in the U-haul. I think that someone should at least go through and make sure nothing is left behindErica H.
Your company made me return the truck 30 miles away when there was a U-haul facility 2 miles and 6 miles down the road. Feel you did it for next user of the truck. Then charged me $45 to do so. Shame on you guys.Tania G.
Customer did not leave a comment.PAMELA J.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.Judi W.
Customer did not leave a comment.Mindy H.
Customer did not leave a comment.DANIELL M.
Pleasant and professional, a pleasure to work with.John C.
Have a person at the location during the listed hours. something that did not happen at pick up or drop off..Dan A.
Customer did not leave a comment.Eliza H.
Customer did not leave a comment.david D.
Scheduled Uhaul rental for 4 pm with appliance dolly. Website, hours on door, and google all said they were open until 5 pm. I showed up to pick up my rental and no one was there. Must have called the numbers on the door (both of them) about 20 times and left messages. I received a call back about 4:45 pm and she got me the truck but couldn't get me the appliance dolly because she had â€œleft for the dayâ€. I had scheduled to pick the washer and dryer up at 5 pm. I asked if she could come back to get me the dolly because I was going to pick up a washer and dryer. She wouldn't come back for the same reason... â€œshe had left for the dayâ€. The place is supposed to be open until 5!!!! Bad business. No effort at all to satisfy the customer. Terrible customer service. Would not recommend to anyone.Eric F.
Truck was ready, in and out in 10 minutes. Worked for us perfectlyDavid S.
Customer did not leave a comment.george S.
Customer did not leave a comment.Richard M.
While traveling there were several downpours. The truck did let water in. Several boxes and a futon had water damage.colett C.
Customer did not leave a comment.Robert B.
The process to pick up the truck was extremely frustrating. Because I was running slightly late (10 mins tops) they made it so I couldn't retrieve my truck online resulting in a 45 minute delay in getting the truck because I had to call the Uhaul 800 number to get service. This is extremely frustrating.Brenda D.
The office person was very rude. We went to the office 3 times to pick up the truck and she wasn't there so we gave up and went the next morning, which put us a day behind on our moveShereen R.
Pick up was quick and Easy. This part does not concern this location as much as customer service. Customer service over phone was terrible when I first made the reservation they changed the location and the scheduler was not helpful until about 20 minutes into the call. They again changed my tow dolly to a auto transporter but we're charging me extra for the auto transporter. I called and that guy was great and fixed it.Marki-lynn S.
I was happy with the vehicle but it was filthy inside the cab .I understand with the virus going on that the cab was never cleaned.my return in lebanon was great Micky was very helpful and I liked the lebanon facility and all the uhaul staff there.Wish to thank UHAUL for their help at this very stressful time and from my friend tiffany wills whose mom passed away thank you for helping get her moms belongings homeAlfred L.
I was shocked to see my bill, $73 for 2 hours and 13 miles. Also, my credit card is still pending a $129 charge that was initially taken to rent the truck.Lawrence M.
The cell phone service is terrible at this location. It took me at least 20 minutes to try to fill out everything & wait for it to load on my phone.Amanda S.
Customer did not leave a comment.BRIAN O.
some one was there if I needed helpbruce L.
The App is terrible, and should be supported by free we-fi at sites that rely on it. There is a hole in cellphone coverage at the site in Bennington. The App would get to the final screen before losing connectivity. If I drove away to get a better signal, the App wouldn't complete the transaction because I was too far away. If I stayed at the site, the App wouldn't complete the transaction because of connectivity issues. If the App is required, please make Wi-Fi available at all sites.David B.
Clean storage facility. Professional employee.DONNA W.
Customer did not leave a comment.brenda K.
Met all my needsJOHN B.
Customer did not leave a comment.RICHARD L.
#1 have person behind counter knowledgeable of current policies I was informed at time of pickup at Bennington Self Storage that I was allotted 197 miles for my one way trip and that if my miles were less than that I would be credited if I was over I would pay extra. At conclusion of my trip I returned my uhaul with 177 miles traveled expecting a credit on my bill I was then told by the gentleman at uhaul that wasn't the policy and the other person was wrong. #2 When I initially picked up U-Haul in Bennington-VT I was told that was all set and had been inspected. I then left facility and about a 1/4 mile down the road I noticed the windshield was filthy I tried the windshield washer and no fluid would come out. I then pulled over and called the Bennington-VT office and spoke to woman there and explained the situation to her she couldn't believe it and said hang on a minute I'll check to see if I have windshield washer fluid.I waited 5-7 minutes on phone no one ever came back to phone in my disbelief I finally hung up the phone. I immediately called back the same number and my call went to voicemail I left my name and number and to please call me back. For the 2-3 hours I was loading my U-Haul up I constantly kept checking my phone to see if anyone had called me back about the windshield washer fluid but no one ever did. So I decided I would stop at a gas station and purchase some windshield washer fluid but I could never get the hood release to open the hood on the U-Haul truck so I had to drive 177 miles in a vehicle with no fluid and I had to stop on the mass pike numerous occasions to clean my windshield with the snow on the side of the road very dangerous to say the least I will never rent a U-Haul again because of this experience. What you can do to improve for the customer is to have someone who knows what there talking about and not give out misinformation to there PAYING customer. Also have a vehicle that has been properly checked for any discrepancies and one where you can access the engine.Robert T.
Customer did not leave a comment.Jill C.
Customer did not leave a comment.Lorraine B.
We were told to leave the keys if no one was around. It wasn't quite that easy. I'm glad I had my phone with me, otherwise we would not have been able to return the vehicle.Jeanette B.
Customer did not leave a comment.Charles H.
The whole process reserving the truck online was fast & efficient. The truck was ready for me and the staff is great!Arlene D.
Was billed for 3 days of use when I only used for 2 days. Requested credit back for the one day and still am waiting on a reply.christopher S.
I did not get the truck length I reserved . I paid more for mileage than last time. It appears uhaul can disappoint it's customers regularly and change rates and reservations at will . I'm talking about the corporation not the individual dealers .Bruce K.
Customer did not leave a comment.MARY W.
Customer did not leave a comment.Justin F.
I was happy with my experience , and will use them againBRUCE K.
Only issue was I had no cell service at this location and could not complete the check-in steps.JT A.
No one at office upon arrival w/loaded truck. Called sev. times. No call back. Tina arrived an hr later. Was not given unit I had been shown earlier. Mine is in poor area. Gate STILL broken! Security?Rebecca H. | Reservation
Customer did not leave a comment.Robert B.
The national service should be more precise. The uhaul trailer was not actually secured for me until I made contact with my pick up location. If I had not decided to contact the pick up location to be on the safe side I would not have been guaranteed use of the trailer.eric F.
Customer did not leave a comment.Denise P.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Cosmo F.
The new drivers license upload process doesn't work very well if you don't have very good cell phone service. That location has no service.April B.
The facility was scheduled to close a 5pm. I arrived 10 minutes before closing and no one was present.Leigh U.
It would be nice to have qualified person on the weekends for pick up. The person didn't even know Uhaul customer service. The customer service wasn't very helpful and when does Uhaul customer service hang up on you. Very poor service pick up and customer service and next time I rent will be Penske. I suppose to hear from drop off site because I drop off a day early and haven't heard from them. I pick up Sunday afternoon drop off Sunday night and here its Tuesday morning. I shouldn't have to pay for 2 days when I rented the truck for 9 hoursDavid M.
Online booking was easy, The customer service representative on site was fabulous!Dare M.
only have a few more chairs when the space is full.Ed S.
Customer did not leave a comment.Adam T.
Customer did not leave a comment.Linore K.
Quick and pleasant experience.Frank R.
Item was damaged. Dealer never noted the damage on contract. When dropped off I was told I was responsible for damage. It was all worked out but VERY TIME CONSUMINGMark B.
Very good costumer service.michael Z.
Customer did not leave a comment.JENNIFER T.
Customer did not leave a comment.Jeanne B.
U-Haul increase the price per mile on my rental during the rental period, increasing my overall estimated usage price by almost double. I do not think it is fair to increase the price per mile during the rental period.kenneth S.
The women at this place are very rude. When I called to go through my details so I could confirm the amount charged to my credit card they hung up and wouldn't answer the phone again. This is terrible customer service. I was also charged 1.29$ per Mile instead of the usual 99Â¢ per Mile with no explanation as to why...Debrah M.
The lady who checked me in was rude and never showed me the truck. She handed me the keys and said it was the 2nd truck. I had to take the sign out of the window. Never explained anything. The lady who checked me out was awesome.virginia K.
Their sign said open till 5. It was 4:15 and they weren't openmario R.
Customer did not leave a comment.Dare M.
I called to find out what time the facility closes. I told the lady that I was on my way there. To my surprise when I got there the office was closed. The sign on the door clearly say 8:30-5pmsherrylene w. | Reservation
Never received my equipment, had troubling checking in through app thereJenna S.
Customer did not leave a comment.Kimberly W.
Customer did not leave a comment.Stephen B.
Great place that made moving a smooth experience.Steven Y.
Customer did not leave a comment.Jeffrey M.
Staff very pleasant and when I moved out received my deposit within a week.JOAN B. | Overall Experience
Customer did not leave a comment.Philip R.
Customer did not leave a comment.DONNA J.
Customer did not leave a comment.Dillon S.
Staff frequently not in the office.tom S.
User friendly and convenient.john Z.
Customer did not leave a comment.Chris R.
The overall experience of being a first time customer was spectacular. It was quick and easy. I would rather have a phone number to call instead of using the app. It's a quicker and more convenient.Lucas S.
Customer did not leave a comment.diane M.
This is my second time renting a storage unit affordable price roomy units convenient locationDIANE M. | Overall Experience
Customer did not leave a comment.Ana Elisa P.
Customer did not leave a comment.David E.
The staff person on duty was very helpful in the rental close out process.Gary M.
Customer did not leave a comment.david P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.John P.
I couldn't get the 24/7 app to let me check the truck out (not ruling out user error) but fortunately the office was open. The girl at the desk was very helpful. I had the truck and was on my way in less than 10 minutes. No problem returning and was charged the expected amount. Would definitely use again (and probably will).Sebastian M.
Customer did not leave a comment.lisa P.
I got to the location for an 8am pickup. The program online to pick up the truck wasn't working and I spent 45 minutes sitting there trying to get it to work. I called the 1-800 number and waited 15 minutes before someone picked up. When the lady did pick up she told me she had no idea what the issue was and couldn't help me.Abby D.
I rented locally, went 13.6 miles total, was charged over $14 for gas. Was told I used 1/8 of a tank? Highway Robbery.James D.
Thank you, I will use this location again.David I.
great service. clean unit and trucksMICHAEL T. | First Impressions
Office hours according to the website and what is posted on the door of the facility are 8:30am-5:oopm. No one was in the office between noon-1pm. The gate to the security fence is broken.BRETT P. | First Impressions
Excellent facility very clean. The manager, Tina, is very helpful.WALTER N. | First Impressions