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BRANDON K
Customer Reviews for Berkshire Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was easy to find but not so lucky locating someone who worked there. Went into the "office" and it's an empty building, a little desk in the corner but no one there. Walked around the entire area saying "Hello", went to an area where trucks were being cleaned and no one there. Finally saw a guy who was somewhat helpful. Just glad to get it dropped off and on my way.
DAVID MGreat trailer availability. Friendly and helpful staff. Appreciate being able to return trailer after business hours.
Francis MMake sure the customer agrees to the $15.00 "insurance" charge before billing.
JAMES SWhen I picked up the trailer it had 2 marker lights that didn't work due to broken wires and the license plate light was broken off it's mount and not working. Facility should have done a proper equipment inspection during or prior to pickup and substituted for another trailer, they had 3 of the same type at the time.
Thom MSmall location with a dirt parking lot.
Thomas Hcharged me $10 cash only for a light adapter that didn't work and sent me off with no lights working
HENRY SCouldn’t tell you because they decided to close early for the day so I had to return the truck electronically. Side note U-Haul didn’t have the truck I reserved at the location I chose, so 12 hours before I was supposed to pick up the van U-Haul called with a bunch of excuses and I had to change my entire plan to meet U-Hauls availability. So I had to drive extra miles in a truck I didn’t reserve. I will not be using U-Haul again.
Lewis WThe truck had difficulty starting multiple times. I was also made to clean up a mess in the cab that i didnt even make to avoid an extra charge because the vehicle clearly wasnt inspected well enough before being handed off to me. So a previous renter made a big mess and i was basically blamed for it
KYLE AThe trailer leaked and much of the cargo got very wet. Not sure yet if anything was ruined. Will contact U-Haul Monday to discuss.
CHRISTINA SUhaul is such a bait & switch business model. Why are you charging per mile and then charging for gas? $1.29 per mile is egregious. Charge what you’re gonna charge for the truck rental and give people unlimited mileage.
JUSTIN HGreat service and very helpful!
James M