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ROBERT N
Customer Reviews for Berkshire Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couldn’t tell you because they decided to close early for the day so I had to return the truck electronically. Side note U-Haul didn’t have the truck I reserved at the location I chose, so 12 hours before I was supposed to pick up the van U-Haul called with a bunch of excuses and I had to change my entire plan to meet U-Hauls availability. So I had to drive extra miles in a truck I didn’t reserve. I will not be using U-Haul again.
Lewis WThe truck had difficulty starting multiple times. I was also made to clean up a mess in the cab that i didnt even make to avoid an extra charge because the vehicle clearly wasnt inspected well enough before being handed off to me. So a previous renter made a big mess and i was basically blamed for it
KYLE AThe trailer leaked and much of the cargo got very wet. Not sure yet if anything was ruined. Will contact U-Haul Monday to discuss.
CHRISTINA SUhaul is such a bait & switch business model. Why are you charging per mile and then charging for gas? $1.29 per mile is egregious. Charge what you’re gonna charge for the truck rental and give people unlimited mileage.
JUSTIN HGreat service and very helpful!
James M