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MATTHEW C
Customer Reviews for Bernalillo Storage & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing Staff was very professional. Answered all questions.
JOHN SLocation directions were a bit confusing due to road construction in the area, improved or larger signage would help when locating the location.
DWIGHT BVery good experience --very helpful lady
BARTON TVery helpful and friendly staff.
John WMaintain your vehicles. The entire back wheel of our Uhaul came off and flew in front of us as I was driving it. It damaged the axle. We had to wait for a tow truck to tow us to Amarillo to then unload our U-Haul to another one to finish our trip. We got home at 3:00am thanks to this catastrophe.
Rita MLady was cool too. Very helpful. Was in and out in no time.
gary bThe locaton in Truth or Consequences is great. But as far as scheduling with uhaul, I will mever trust u haul again.
DAVID GQuick check in by a courteous lady and their dog. Thanks
Joe BIt was perfect.
RICHARD GThe woman that helped us was helpful and polite. She even offered to back the trailer in to the spot as my husband wasn’t comfortable backing it into the space 😀
Dawn EFlawless experience. Both the equipment and service were excellent.
Richard KTruck was not driveble had wit for another truck and two that truck wasn't clean either.
Donald BI was lied to by UHaul. The quote I received was 627 miles and 4 days. I was given 325 mikes and 3 days. The truck breaks were bad and something was not right with the engine. And it was not clean when I got it. I will endeavor never to use U-Haul again.
April PThis location was very accomodating. We were first sent to another location to pick up our van without any staff and only a combo lock that didn't work. As the owner was an hour away, we didn't have time to wait. It was very frustrating and took forever to get help. Finally a scheduler sent us to the Bernalillo location. When we got there, they didn't have a truck available as the scheduler had not seen that their truck was already spoken for. However, the woman at the counter contacted her other location down the road and had them hold a truck for the person that would have gotten the one remaining truck so that we could take it. She went above and beyond and made a frustrating day sooo much better!
Stephanie SThe lady who helped us was so pleasant and helpful.
JUSTINA VSuper Friendly Staff!
Zachary CThere is a brand new, much larger U-Haul property just down the road from this one. No major complaints about this one, but I was a bit surprised that there are two so close together. No major complaints about the equipment, but dropped the trailer off cleaner than I picked it up.
MARC RYou are doing well, and it was a pleasure to do business with you.
Erik JThe girl checking us out had a hard time but finally figured it out.
Christopher oGood experience.
Mardee CStaff checking me out and in we great! Very personable and helpful!
James BNothing
Michelle MExtremely helpful and the return process was far easier than the pickup.
Tammy MThis has been my favorite U-Haul location by FAR!
John MThe lady was patience with me and accommodating and delivered an excellent service. I would absolutely go back.
SANDRA TFriendly customer service.
Philip KThe poor woman that I dropped off to shouldn't have to mess with the equipment unloading. Very hot out and a tough job.
John AThis was an amazing experience. The location was easy to find. It was clean and the lady who checked us out we so nice. I would absolutely use them again. Customer service is everything! We accidentally left a key in the cab and she called us to let us know! I will highly recommend and definitely 5 stars!!
Kelly Overy quick to assist
Dale BThis location is a stellar example of how U-Haul operations should be operated and maintained. The front office employee was very helpful and friendly and is a good face for the Bernalillo Storage and Rental facility.
Tim MStaff was very helpful!
Andrew OYou need to allow for more mileage on the mileage allowance. At least 10% OR, lower your mileage rate to about half of what it currently is. Not all properties are located within 10 miles of an interstate highway.
Gary CI reserved a truck from this location. I received texts advising that I had to pick up the truck at another location. I even spoke with a person there to verify this new information. When the day came for pick-up, we went to the verified location and were told, they didn't have a truck for us. We were sent back to the original location, the lady who took my reservation blamed the mysterious THEYS for the misinformation. She never apologized for the wild goose chase. She was rude. I will never do business with her again.
Benita CPay attention to what they’re charging you for mileage. I think the owners use the truck for their own pleasure so I had to wait for them to remove items from the truck before taking it and they charged me more than 8-10 extra miles I didn’t drive.
Christopher TYou couldn't drop off after 5 pm or 10 am on Sunday.
Anita PGreat customer service Super friendly
Scott Jexcellent preparation before we arrived to pick up the unit. Friendly, efficient staff. Thank you Patircia!
Lawrence AVery helpful, quick and pleasant staff
jerimiah aFriendly and helpful staff
jerimiah aGreat customer service. Super friendly!
Ben JVery helpful and kind at this location, but the overall U-Haul line could make some improvements.
Theresa CPatrica was wonderful we had a pleasant chat and good laugh.
Mark FThe cab had a strong marijuana odor.
Ronald UEverything
Jacob PThe worker was quite confused about the reservations and payment and altered the contract so now my name isn't on it and I cannot use it for my taxes. They charged the wrong card which put me in a bind. We requested some assistance in fixing the ratchet strap and inadequate help was provided. The license plate was damaged and was bent to the point of breaking.
LARRY QWhen I made my reservation my receipt indicated pick up at the central location. But when I got there we had to travel to the bernalillo location way out of my way.
Alberta WTrailers do not come with a tongue Jack or tire chocks, so moving it out of the way to load the truck was labor intensive and dangerous.
Ronnie NEasy process and transaction.
Toni CVery friendly & helpful!
Todd CNo inside area to conduct business, no additional service or supplies offered, service team member did not seem to be knowledgeable, could have been new. Location was not ideal, bright spot was the return , team member was prompt friendly and handled the return well
Kim WVery friendly and helpful.
Horace WThey were great! Easy to work with.
Deborah DI assume location managers are anxious to remove the Old 6 x 12 trailer off their lot. Must be GOLDEN when an unsuspecting customer desires a one way destination. Some poor soul in Utah is now being sought after to take this equipment off their hands. Think, if management does not like this trailer WHY would you assume a customer desires it? Should be scheduled for a refurbish or removal.
Sean SGreat staff
ken bI was told multiple time by uhaul that I could drop the vehicle off after hours. When I arrived the gates were locked and there was no way to do so. The app did not work either. I work 7 days a week during their hours of operation and resulted in me wasting an additional 73 dollars in late pentalties that I didn’t need. I would have chosen a different location if I had know this was going to happen. I have no complaints about the location. The people unconventionally helped me get it returned through use of a nearby neighbor. However I’m passed Uhaul promised after hours return and was not the case.
Adam C