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DASIEL R
Customer Reviews for Bernthisel Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a very exciting interior, but a helpful and polite worker. They helped to answer any questions.
Gretchen RMike Fritz at Bernthisel in Waterville gets 5 stars for competence, courtesy, and helpfulness. In spite of heavy rain, the 5x8 trailer we hauled stayed dry inside. We had first tried two UHaul places in Bowling Green, but the one on North Main never called back, and the one on Poe seemed to be making stuff up. I’m glad we drove up to Mike’s place- not far from Bowling Green and without the hassles.
TIMOTHY JKeep doing the good service, that Uhaul is providing now.
JAIRO PGentleman at the desk was helpful and knowledgeable
Brianna GIt looks like a vacant lot so easy drop off. It was closed when we dropped off the trailer.
Charles WMike is very helpful great to work with!
Christopher FEverything went well. Received confirmation call from staff. He did what he could to make the reservation work as it should.
JEFFREY SThis location was great, quick and easy. the Uhaul app to return the truck on the other hand was horrible. It crashed on me 3 times, was very slow, and would freeze. Super frustrating. I almost wouldn’t recommend someone to use Uhaul due to the app experience alone.
Bret HThey said we are full and not affiliated with u haul went 30 miles out of my way and the owner was very rude you need to shut him down
Bill P | ReservationThe whole experience was very smooth and the people very helpful.
Steve MGreat customer service
Diana MEmployee actually counted the blankets and that's when we discovered that we only had 30. Most were not in bags, but were loose. I should have counted before I left the Hamilton location, but again, we were on a tight schedule.
Ken WThis UHaul pickup location was amazing! I received a call the night before verifying all of the rental information. The gentleman I spoke with said they would be closed on Saturday, but if we had any problems or issues he would come out and help! There was a small mattress that was left in the truck from a previous renter. Called this location again to let them know of the issue and was told he would work with the field manager to get this fixed. Excellent customer service!!
Jill BBefore just filling up the gas tank we thought we had filled per ridiculous guidelines (on rental sheet., please let us know and we can correct. We thought we were doing the right thing, and got gouged $$$$ for about 5 gallons. Not right.
James BI've been charged a lot more than I was supposed to for renting a UHaul and plan to call the company on Monday to sort it out. I have in total 2 charges for my UHaul totaling $124.10. The first charge is on 11/24 at 1:39PM for $75.92. The last charge is from 7:39am for $48.18 that was charged today (11/25) even though I moved yesterday? My understanding was that the $48.18 was all that I owed given it calculated the mileage and the cost of the truck, so I'm unsure where this $75.92 charge is coming from. If this is corrected to the proper amount I'm willing to adjust these reviews but I'm not pleased as of right now. Would not recommend to a friend.
Nicole LNo improvements needed. The guy who runs the rental location did an excellent job.
John SGreat and friendly service!
Aracelly CThey are usually blessed in Saturdays but they had no problem meeting us to pick up our equipment needed!
Seth OI had trouble with the 24/7 on my device. I called the 800# and the woman was super helpful but it didn't work out. The guy Bernthisel was great and got me all set at pick-up and drop off!
Daniel FThe agent was very helpful. Very close to my home, but their inventory is slim. Just happened to have what I needed. Gave location AVERAGE rating simply because U-Haul is not their primary business. All my experiences with U-Haul have been very positive.
Martin RSecond time I have dropped here, large parking area, easy to drop truck and trailer. Mike was very helpful with drop off. I did use U-haul's electronic drop off, via text link from phone this time, super easy and fast.
Roger BPersonnel did not come out to help until it became very frustrating. Location said it opened at 9am and the doors were locked when we got there at 9:30am.
Daniel SAppreciate them having what I needed to rent. It is a small shop and only one employee. If he is busy, you have to wait. Plan to return.
JEFFREY SThey don't carry the balls or connectors for the trailers. Bring those with you or you will visit the New O'Reillys like we did. All in all, great place to pick up a trailer.
Mindy LI used the 24/7 pick-up (using the application). Truck was easy to find, application worked, I had not issues picking up the truck.
Adam Slocation is good ,uhaul needs to streamline checkin process , at least for regular users
ed q1. An upfront guideline on how self checkout at a neighborhood store works. For a first timer, i was confused as to what are the next steps while I was waiting for approval. 2. Checkin on the app did not work. Had to use the browser to complete the process. The app went into a blank screen repeatedly.
Tony GThe Uhaul staff was friendly and helpful with connecting the 6x12 utility trailer to my truck and checking everything thing out for proper operation and safety. Great Job!!!
William MDid contact less drop off.
Jason LBetter sound system, or a little more leg room!! Drew and Mike made it so freakin easy, already requested another truck for this weekend!
JASON GTop notch no problems!! Great people to deal with!!
RANDY SVery helpful
DONALD LSmall franchise operation in a body shop. Very knowledgeable and professional proprietor. Small equipment inventory but always able to obtain what I wanted when I wanted it. Easy access.
HOWARD RNo one was around during business hours to verify check-in.
Louis EThere was no appliance dolly even though I paid for it.
Mike JVery good customer service
TAMMY KMike was very knowledgeable and helpful. I had screwed up my reservation and he took the time to fix it for me to make sure I had a truck when I needed it. A really nice guy.
Dawn SMike was super helpful and he provided excellent customer service. He went out of his way to help us.
Bruce BQuick and easy pick up.
ROBERT MThis entire uhaul experience was AWFUL! I reserved a truck for Napoleon Ohio, less than one mile from where I was going. Only to get a call the day before that I was going to have to drive 45 mile one way to pick up a truck and be charged .99 per mile!! They did find one only 25 mile one way but it was $10.00 more being way larger than what was needed. I would not recommend u haul and I hope I don't have to use them again! What should have cost me around $40.00 cost me over $121.00 ! Outrageous and unhappy! I deserve a refund of the entire amount for all of the hassle!
Karen G