Customer Reviews for Bernthisel Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bernthisel Self Storage

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Larry G. on

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Terence C. on

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One of the 2 units we rented had a leak in the attic section. Reported this issue when the unit was returned.

Steve L. on

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Very knowledgeable owner. Very personable and helpful in explaining how the U-Haul rental process works.

William M. on

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Great job

Daniel S. on

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Conveniently located close to my house. Quick drop off procedure with no hassle.

Ken P. on

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caron w. on

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keep doing what your doing.

Carson K. on

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David C. on

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michael w. on

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Janice H. on

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Mike was really nice and friendly he know his job and returned my phone call yes I will return to this U haul location in Ohio

Michele R. on

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Very organized location, and the person who rented the vehicle to me was very nice, and gave a great explanation of how to work everything including loading and unloading instructions as far as utilizing the ramp and the appliance dolly. Unlike former Uhaul experiences at other locations, this location had all the paperwork ready and the size vehicle that I actually reserved was available. I would highly recommend using this location over any other in the Toledo and surrounding areas. Best experience with this location than all others.

Jeannine D. on

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Shawn T. on

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Heidi C. on

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Amy S. on

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Bill S. on

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Ken W. on

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We had a great experience and everything went well! The agent was very helpful and courteous!

William M. on

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Great customer service, will rent again from this location.

Warren C. on

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Ramez J. on

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Robert H. on

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No one was at the drop off site. The tong weight of the trailer was hard to control by myself. There was a dolly at the pickup location to provide leverage.

Howard D. on

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U-Haul’s website needs overhauling and is very difficult to book packages and supplies because it just charges you for everything on the page. equipment was excellent, just the website is pathetic

Bill C. on

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No changes. Mike did a great job.

Jim K. on

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Lindsay E. on

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Mike was a pleasure to work with. He was very thorough in explaining how to operate the truck safely and the importance of investing in the insurance option.

Daniel E. on

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Excellent experience and customer service. I would not hesitate to rent from this location again!

MARY R. on

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Owner was amazingly patient and helpful. Had great hints!

RAJA G. on

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Ronald B. on

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Michael W. on

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Mike at Bernthisel Self Storage was great. Super friendly. Very nice. I'll go back to him for my next U-Haul need.

Sarah M. on

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Excellent customer service - would not hesitate to recommend. Thank you very much.

Joe B. on

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DENNIS C. on

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John N. on

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John N. on

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Jim S. on

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Very helpful U-Haul location, easy access in & out of.

Lee B. on

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Gabriel P. on

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Julie D. on

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TERRANCE K. on

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Gentleman was friendly and professional, thank you!