Customer Reviews for Bernthisel Self Storage
(U-Haul Neighborhood Dealer)

277 reviews

311 Anthony Wayne Trl   Waterville, OH 43566
(Us Rte 24)

(419) 878-8306

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 878-8306

311 Anthony Wayne Trl
Waterville, OH 43566
(Us Rte 24)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dianna W. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Cole M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Second time I have dropped here, large parking area, easy to drop truck and trailer. Mike was very helpful with drop off. I did use U-haul's electronic drop off, via text link from phone this time, super easy and fast.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
3.0

Personnel did not come out to help until it became very frustrating. Location said it opened at 9am and the doors were locked when we got there at 9:30am.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
4.0

Appreciate them having what I needed to rent. It is a small shop and only one employee. If he is busy, you have to wait. Plan to return.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

Shawn R. 
Rating:
4.0

Customer did not leave a comment.

Ryne F. 
Rating:
5.0

They don't carry the balls or connectors for the trailers. Bring those with you or you will visit the New O'Reillys like we did. All in all, great place to pick up a trailer.

Mindy L. 
Rating:
3.0

I used the 24/7 pick-up (using the application). Truck was easy to find, application worked, I had not issues picking up the truck.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

location is good ,uhaul needs to streamline checkin process , at least for regular users

ed Q. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

1. An upfront guideline on how self checkout at a neighborhood store works. For a first timer, i was confused as to what are the next steps while I was waiting for approval. 2. Checkin on the app did not work. Had to use the browser to complete the process. The app went into a blank screen repeatedly.

Tony G. 
Rating:
5.0

The Uhaul staff was friendly and helpful with connecting the 6x12 utility trailer to my truck and checking everything thing out for proper operation and safety. Great Job!!!

William M. 
Rating:
3.0

Did contact less drop off.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Better sound system, or a little more leg room!! Drew and Mike made it so freakin easy, already requested another truck for this weekend!

JASON G. 
Rating:
5.0

Top notch no problems!! Great people to deal with!!

RANDY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Very helpful

DONALD L. 
Rating:
5.0

Small franchise operation in a body shop. Very knowledgeable and professional proprietor. Small equipment inventory but always able to obtain what I wanted when I wanted it. Easy access.

HOWARD R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

AUDREY C. 
Rating:
3.0

No one was around during business hours to verify check-in.

Louis E. 
Rating:
5.0

Customer did not leave a comment.

Aimee B. 
Rating:
3.0

There was no appliance dolly even though I paid for it.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Very good customer service

TAMMY K. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Mike was very knowledgeable and helpful. I had screwed up my reservation and he took the time to fix it for me to make sure I had a truck when I needed it. A really nice guy.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA K. 
Rating:
5.0

Mike was super helpful and he provided excellent customer service. He went out of his way to help us.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Jorge T. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Quick and easy pick up.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
3.0

This entire uhaul experience was AWFUL! I reserved a truck for Napoleon Ohio, less than one mile from where I was going. Only to get a call the day before that I was going to have to drive 45 mile one way to pick up a truck and be charged .99 per mile!! They did find one only 25 mile one way but it was $10.00 more being way larger than what was needed. I would not recommend u haul and I hope I don't have to use them again! What should have cost me around $40.00 cost me over $121.00 ! Outrageous and unhappy! I deserve a refund of the entire amount for all of the hassle!

Karen G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Dropped off after hours, super easy!

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Art Z. 
Rating:
4.0

The only reason I gave this location 4 stars out of 5 is because the available parking spaces for the trucks require excellent backing skills. Not all drivers may have those. But it's so nice to have a location out near where we live, and the staff there is super helpful. I had GREAT difficulty with your mobile check-in and return, however. When asking for an alternate phone number (which you could have asked me at the time of reservation) there was no indication that it was going to be live called. I gave a number for a relative who was busy at the time and had to come up with another contact. The site should note that the agent is going to contact that person. The most problematic part seemed to be whenever it had to access my phone's camera to take pictures. It kept crashing and reloading the page, on both the mobile website and the app. I had to go all the way back to the beginning of the process. When returning the truck I got so frustrated -- it had already been half an hour, my young son was wandering around the parking lot, it was getting dark -- that I just gave up and threw the key into the dropbox and left. Luckily I called the business owner the next day and he said he would wave the fee for having an agent check out the return. I really hope you can resolve those issues. Otherwise this would have been a very easy process. The stickers on the truck (lift gate, console, etc.) are very helpful with directions on how to use it. That was much appreciated.

Rebecca C. 
Rating:
5.0

Make the mounting and dismounting of the trailer less strenuous. Having to manually lift the tongue on and off the tow vehicle is extremely difficult for a 71 year old man and even worse for any woman!

David B. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Nothing! Mike was very thorough. He connected the trailer and explained all saftey points.

Gary M. 
Rating:
3.0

Dropped off after hours, wasn't much clarity as to where to put the keys and park the truck. Not bad overall.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
4.0

Convenient location. We liked the no contact equipment delivery..

Caytlin S. 
Rating:
5.0

Customer did not leave a comment.

Ellie S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Imad H. 
Rating:
5.0

Great exoerience

Tim G. 
Rating:
4.0

Used text drop off option after hours

Timothy E. 
Rating:
5.0

Super friendly and helpful, Bernthisel will be my first call from now on. Thanks again

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
Rating:
5.0

Courteous service. Trailer was ready and clean.

AL F. 
Rating:
5.0

Nothing

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Chad E. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great customer service. Friendly, expert, efficient

David S. 
Rating:
3.0

Why is there only one truck available, at most locations.. I live in a rural community and wanted a 15 ft truck. Called 3 surrounding community's and none available. The one in Maumee, the phone rang busy, for two days trying, I even tried on line to locate one. I didn't want to travel 20 miles to pick it up. Had to settle for a 20 ft, because that was my only choice for 4 locations.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

All I did was drop the truck off and put the keys in the drop box. The place looked nice and I am sure the staff is friendly.

Scott W. 
Rating:
4.0

Owner was friendly and helpful. He gave great recommendation on using a different size ball hitch the I had. It made a huge difference in use of the car hauler. Thanks

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

excellent.

Daniel L. 
Rating:
5.0

All went as planned. Received good customer service

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

You asked me to rate this location and it was excellent but it is not the location I called. I ordered a one way and she quoted me $470 I think. My email said pick up somewhere else and I told her that. When we got there it was for $470 and 7 days for a "local". Ridiculous!!! This caused me a great deal of stress after so many other problems in the day. And it became too late to load the trailer. It was a HORRIBLE experience!!!!

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Customer did not leave a comment.

Valerie O. 
Rating:
4.0

Fix your online rental program. My online reservation was not able to be found in the system even with my confirmation number. It took 40 minutes with the agent on the phone to finally put in a new rental in the old system.

Kevin B. 
Rating:
5.0

All went well except for using the u-Haul app. That app needs some work. It missed a lot of information. At the site very professional and attentive.

Roger T. 
Rating:
5.0

Customer did not leave a comment.

PEG M. 
Rating:
4.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
4.0

Ability to do some of the photo taking prior to arriving for the truck. It's a lengthy process and if it's dark it makes it more difficult

Sineh W. 
Rating:
5.0

Customer did not leave a comment.

Neil R. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
No reviews have been submitted for this location.

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