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frank l
Customer Reviews for Berrys Automotive Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome experience
KURT DThe truck I got was clean and performed well. However, all I needed was a pickup truck or, at the most, a cargo van. At the 4 U-Haul locations near me, the best I could get was a 10' box truck. Not terribly happy about that. Worst of all, the frickin' box truck didn't have cruise control. Disappointing. That would have been VERY useful for me 6 hour drive, and should be mandatory on all U-Haul trucks.
wm bCharles Berry is very helpful. Very personable and great service!
CHARLES SVery professional service picking up the UHaul truck. The owner-operator made sure we were taking care of with the rental.
DONALD JRude dealer. Had us standing for over a hr. Refused to take off the insurance for the trailer.. was discriminating to women
AUNDRIA HAmazing place
Cameron PMr Berry provided exceptional service as always.
BARRY CNo personnel was available during drop-off, but Mr. Berry has been very nice to deal with the other two times I dropped off there.
Marc AProfessional
LARRY HFriendly and very organized
Ray KMr Berry is very accomodating and customer orientated
MARSHA RThere was a tire that had a screw in it and was leaking air. I pointed it out to the shop owner and he claimed to have fixed it but before hitting the road I had a friend in another shop look at the trailer and he found that the tire had not been fixed. Shop owner was rude and difficult to deal with in general.
MICHAEL TNice folks at the location. The equipment was old rusty dirty. This is not the fault of the location the equipment was simply worn and not well maintained. The location was great. I’ve noticed that U-Haul uses the worn out car haulers for long distance use but keeps the newer units for local use. Doesn’t make sense. I was worried I would have issues with this on my trip
STEPHEN WVery Friendly and Professional
LAWRENCE BMr Berry is a good man, he does it by the book and cares about his customers and their safety. Thank you Mr Berry
RODNEY JBerry was great! I enjoyed my experience with him and would have enjoyed a nice sit down chat with him.
DAVID PCharles is always a pleasure to deal with.
GARY HThe representative at this location didn't like to be asked questions even though he talked in a very roundabout manner that would confuse most and required some clarification. He went back and forth on costs and confused me so much that I ended up just being quiet and letting him finish talking about nonsense until he would let me leave so I could call uhaul directly and talk to someone who made a modicum of sense to have my rental agreement explained to me. The man made me feel like more of an annoyance than anything, interrupted me repeatedly and if I ever did get a question across to him he refused to answer it, telling me to call the 1-800 number to have things explained to me. Would rather go to any other location or company for rental needs even if it took longer and cost more just to avoid this mans way of talking to customers and explaining things.
RENE PWet good experience
Carl WWe dropped off after hours and did not interact with anyone.
ARLENE BMr Berry is great as an individual and representative of the U-Haul company..Both times I was there, he stopped what he was working on (car repair business) and made sure I had what I needed at the appointed time....It was a pleasure dealing with Mr. Robert Berry...
CHARLES RThank you Mr. BERRY! God Bless!
CHRISTINA MMr. Berry was helpful.
Stuart PCharles is a really trustworthy man. I enjoyed his honesty and working with him.
Erick AMr. Berry is very nice person and does good job
William NNothing
KC CVery good customer service.
Kevin HGreat selection of vehicles and always helpful staff.
WILLIAM SThe original location I was supposed to drop off told me they wouldn't accept my truck after 4pm even if I used the self checkout which caused me to have to go to this location instead. I couldn't keep the truck overnight because where I moved to has a very narrow driveway which I did not feel comfortable driving down and I could not park on the street overnight. I called the business beforehand and they was very helpful and accommodating.
PHILLIP SMr. Berry’s location is wonderful. Clean and inviting. Very courteous and professional.
Gary MCustomer relations he was really short and dismissive cut me off while I was trying to ask questions and was rushing me out of the door
Robert NMr Berry is world class
Douglas RGreat experience!
Debbie DThe owner/manager was a true gentleman
Glenn BCharles Berry is super helpful and friendly. Highly recommend!
Thomas POutstanding service and professionalism at this location
Brian FExcellent experience!
William ICustomer service service is outstanding! Mr Berry was very helpful.
Don CDrop off location is always great.
Greg pThe owner was very sweet and informative. He made sure we knew how to hook it up and to unhook it. He explained everything in great detail.
nicole hMr Berry was great to do business with. He is very clear experienced, and kind. Highly recommended by us and we will use again. Manteo, NC
Toni EMr Berry is a great representative for UHaul Very friendly and knowledgeable. He will fill you on some of his life's adventures while having a conversation with you. Personally a fantastic experience, there should be more Mr. Berry's in this world, he left a great impression on me...that's saying something!
Frank HMr. Berry is great. We have dropped off twice here and he is the best.
Jennifer BBerry's did a great job for us, and they were super helpful..
Robert NGreat thank you
George SWe dropped the truck off after business hours and the app check-in was very user friendly. However, I was required to leave my contract in the afterhours drop box with key or be subject to an additional fee. I had no way of producing a copy of the contract that I was provided upon picking up the truck.
JANICE WUhaul should be jacks on their trailers .
Amy LI have rented from Mr. Berry maybe 10 times. He is professional and very kind. No U-Haul can compare to him.
Stuart PMr. Berry accepted the trailer even though he had requested U-Haul to reroute us and return it to another location. U-Haul accomodated our request to return the trailer to his location. He had too many trailers.
Peggy LBerry’s auto is great. Mr Berry was super kind and helpful. I would drive extra miles to get a U-Haul from Him.
Christine p