Customer Reviews for Berrys Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Berrys Automotive
Jonathan S. on
The location and staff at the location were great. For whatever reason though the uhaul site was not working on their computer which delayed the process greatly. Whatever happened needs to be rectified whether its at the location or internally with uhaul.
Slavic V. on
The dealer forgot to check in my trailer the next morning after I dropped it off after hours the night prior. I had to call Uhaul mainline to sort this out and prevent getting charged.
KEITH M. on
Drop off after hours procedure had changed since the last time I rented. It would have been good to know how to report the return when I picked up the trailer.
Chris B. on
The truck itself was in good shape and easy pickup, but the appliance dolly I ordered was not there. Had to rent another from another dealer.
Donald D. on
Not a thing that could be improved. The staff at this Concord, NC U-Haul facility were so incredibly helpful, I can't believe it - they made what was a really stressful move a LOT better!
Jessica L. on
Is a uhaul worker to argue with a customer at the location??
BOBBY K. on
The problem wasn't with the location, it was with uhaul in general. I had a confirmed rental within walking distance and 30 minutes before pickup, I got a text rerouting me to another location. This changed our whole move, putting us behind and adding additional stress, to an already stressful situation. Then getting to location and learning that a picture of your drivers license had to be uploaded... why isn't that required during booking. I'm going to be moving again soon, I'm not sure I can handle another experience with you guys though.
Nicholas G. on
Nothing service and equipment was perfect!
Lisa C. on
I dropped off after hours and there was no signage indicating where to park and I was already so frazzled from the pickup and the move. I returned the following day to tell them about a mechanical issue with the truck and the staff was pleasant.
Bryan T. on
Berry’s Automotive is a great place to rent your U-haul truck/trailer. They are always so helpful and friendly. I wouldn’t think of going to any other location. After 30+ years of handling U-haul rentals, they know a thing or two because they’ve seen a thing or two (with credit to Farmers Insurance commercials).
Stephen D. on
I felt the lady at the counter could be a little friendlier.
Robert T. on
Gigi very friendly and outgoing. Nice folks.
Patricia W. on
Tell person who put dolly in back of truck to turn the dolly off it’s wheels to help prevent movement as truck is moving.
Joshua J. on
I would not pick up another uhaul from a non-uhaul location. The staff was really rude and quoted us way more than our online. I also put my card number in online when I made the reservation and then they asked for a card again when we went in which is a little concerning.
Jose S. on
The woman that answered the phone, I believe is the owner of the facility was very rude when I first called to talk about my equipment. I was harassed and belittled by the woman that answered the phone at the location about the name of the equipment I was using an overall conversation was aggressive. I would never ever go back to this location or recommend anyone even my worst enemy to rent from this facility again.
Katherine W. on
Very friendly. Great customer service. Made me feel welcome.
Kim M. on
Help the customer back the truck out of the tight parking spot.
jeffery F. on
Very nice people to deal with in Concord NC will rent a truck from them again.
KAREN B. on
Very friendly and helpful.
Susan C. on
Great customer service.
Susan C. on
Always a great experience at Berry's. Great folks
HAROLD F. on
Very courteous and prompt. Location is very convenient.
ROBERT M. on
Wonderful customer service. Very easy to deal with and extremely polite and kind.
DYANNE G. on
The truck was clean inside the back but the cab was dirty. The windshield was very dirty, too, but I couldn't reach to clean it. Neither of these issues would prevent me from renting another U-Haul from this location, but feel it would be a better experience if the truck was semi-clean. Thanks!
Amy P. on
Had ordered a 26 foot truck from uhaul a week prior to move, but that truck, nor the other 2nd 26 ft truck was available on the day I requested. Barry's provided excellent service, gave me a generous discount on 20 ft truck. Beware if renting from uhaul...had TWO different reservations for 26 ft trucks cancelled in a period of 4 days. I would recommend Barry's Uhaul to anyone.
Jackie C. on
My experience in the beginning was rough. I made my reservations in ample time for our trip. While driving from Florida to NC the UHaul location we first chose didn't have the right size truck for me, they switched me to the University location. I rcvd a text from someone at the University location telling me, sorry they were not opening on Saturday, I could come Monday. I lost it at that time and couldn't believe what I was being told. The Corbin Ave location helped me the best they could. I think I paid twice for the pads and dollys though.
Roy B. on
Very nice folks running this location
michael H. on
Was a great rental experience
BRUNO L. on
Car dolly was missing ratchet to anchor the left side of car to dolly.
Maureen M. on
they were really nice and friendly, helped me by unhooking the trailer for me. great job!
Matti W. on
Everything was on point. No recommendations except to say keep doing what you are doing. Improve if you can and maintain...
Ashley H. on
I dropped off the trailer I rented on Thursday morning, and it wasn't checked in until the following Monday. The location is an old gas station, and was very uninviting. The lady I spoke to at this location was rather rude over the phone when I contacted them to make sure my rental was checked in, and said she would "handle it"....that was on Thursday, and she didn't handle it until Monday, so all Weekend I was concerned about late charges.
ANTHONY D. on
Dropped-off after hours. Well lighted. Gigi very helpful in confirming the return.
William M. on
Very good location and service was great.
Dane S. on
They are very professional and kind and very informative. I was transferred to this place because Sofa Store in Rockwell let my rental trailer go to someone else after I had a reservation in the books for over a week. I'm very disappointed with the Sofa Store as to the way that it was handled. Barry's was the only place that has a trailer for me to use this past weekend. If they had not had one I would not have known what to do because no one else local had a trailer to rent out. I appreciate all the hard work that Barry's did to make it possible for me to get this trailer. They even hooked it up for me.
Cynthia B. on
Berry's staff was awesome! I reserved the truck the night before online and when I arrived to pick it up the next morning, the vehicle was ready and waiting. They had me ready to go in less than 10 minutes. They were great. Will definitely use them again.
CHRIS D. on
This uhail agent was a great help and would use them again
Angela B. on
The people were very nice at this location and the equipment clean. The only issue is that it has been 4 days and I am showing 2 charges on hold from my bank for U-Haul. I would like to get this cleared up and have the correct amount charged.
Nikeda B. on
Great service
JOHN S. on
It is always a pleasure to rent from Berrys. The service is always wonderful and Gigi always makes sure everything is perfect.
WALL P. on
The site was closed for the day but a space to park the truck and convenient drop box for key and contract was provided.
TOM B. on
the folks were very friendly and very helpful. It was a great experience during a time that i was struggling. They made it very easy to make it home safe and sound.
GREG B. on
I guess you could serve them pizza as they head out the door, I received excellent help, quick check in and was assisted in my hook-up as they help wounded veterans and military people as well. I don't know how it gets any better than this. Thank you all.
RANDY T. on
Worst customer service ever. Felt threatened. Did one check in when returned, I got a call about not turned in on time.