I just wanted to drop a big thank you to the owner, Caroline! She’s running a top notch company. She was very kind, helpful and accommodating with my rental. The next time I need to rent a U-HAUL, I’ll be going back to her.
Marty A
Customer Reviews for Berryville Portable Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped off here, didn't interact with anyone. It was easy access and drop off.
BRANDON LThe app can be confusing and asks a lot of info
ZACHARY MStaff was amazing! Super helpful and very friendly!
Stephen CYou might want to have some trailer hitch light adapter plugs available for purchase. We had one from a previous rental that adapts standard 7 blade to 4 pin flat used by U-Haul.
CHRISTOPHER HNikki was super friendly and made the check in experience easy and fast. Highly recommend
BRIAN GCaroline and Nikki were amazing!!
TAEIA AIt took 3 tries to rent this uhaul. What the receipt shows and what you are charged are 2 different amounts. About $15 more. When I wanted to rent it for another 24 it was not a smooth process. You would think it would be easy just to extend your time but it is not believe me plus they charge you hourly not daily after that. The app doesn't work 80% of the time. So you have to check in and out when they are open. No refund on the 4 miles not used. I estimated 20. My rental experience was horrible. When the app is down they can't check you but on my third try they finally made it work.
Angela BThe person we think her name was Wendy was very friendly and helpful! We appreciated her professionalism!
JEFFREY AVery good service. Helpful and friendly. I would recommend this location to anyone needing a uhaul rental.
Debbie S