Horrible
Kelvin M
Customer Reviews for Berwick Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very kind and courteous.
Charlotte KDidn’t get matress cover
KELLI ZThey were friendly and the process was very quick. I highly recommend it.
Jose SNothing.
Patrick SNothing..
Patrick SThe employees were very polite and really good checking the trailer in
CHARLES BNothing.
Patrick STruck had mechanical problem and salesperson left prior to inspection Motor, uhaul regional manager did not determine fair resolution for problems
Timothy Hgreat place for a rent your needs
MARK Dnothing.
Patrick SAlthough I reserved a dolly to move with, there was not one in / with the truck. I was never refunded for the charge of $12, which I incurred, despite there being no dolly. Parking lot was not very well lit, it had water / mud puddles all around the truck. The key lock-box was not easy to find, was FAR from the truck, and the lock for it was very stiff to unlock, so that I could get the keys for the truck. The location is isolated and did not feel safe.
DANIEL MNothing.
Patrick SI was very satisfied with the service. The employer that helped me was very nice and accommodating.
PENNY MI still have not received my refund. I've emailed, but still no response.
Mia AEven submitting the review was aggravating.
Denise EMake sure everything is up to par for the customer before they spend their hard earned money on the rental truck .
Eddie WPretty good. Only complaint was the U-Haul nearly being out of gas when we got it, though we were notified of the issue and this location is close to a gas station. So it wasn’t a big issue. The guy we talked to was very nice and helpful.
Isabel FNothing I could see.
STEVE Femployee was very nice and helpful and will visit it again
Patricia HYour website return rental policy makes it very difficult to get it back to a close dealership. That part of the process is to benefit U-Haul not the customer. Not a good thing.
John SLock on the lockbox was rusted and had to call for help 3 times before I could get it unlocked witch took well over an hour to pick up the truck. This experience was so bad I will never use UHAUL again for any type of rental.
KEITH HThe placed was closed when I arrived and was having major issues with the online check in which is not user friendly at all. Along with phone support which didn’t offer much support as well. Fortunately an employee showed up to check on something and graciously helped out with the pick up of the truck. The booking store where we made the reservations was terrible.
sterling mNoting, the Manager was very helpful, polite and professional!!
Blair SThe worst experience of my life…but thanks 2 ur customer service they made it a little better
Mekeltinay BThey did not have moving blankets, even though the website said they did. But they said that that's a U-haul problem, that the website was out of their control. I should have called to confirm. But all worked out well, I was able to use some old bedspreads.
Ronald MExcellent customer and equipment. 👌
Hank WClean inside of cab. Found bottle caps on dash. Flour in back of truck
Walter BPersonnel were courteous, helpful and efficient. Equipment was almost like new and very clean.
DANIEL CYou can look back at my original ticket that I did online. I declined on the additional warranty coverage online. The agent at this location, did not ask if I wanted it, he just automatically applied it to by bill. That cost me an additional $40 that I did not agree to. When I signed the pad, he did not show me a breakdown. I asked why it was more than I did online and he commented that doing it online doesn't really do anything for you and that he has to do it all over. I asked for an explanation of the increase and he blew me off with that it was from sales tax.
Justin GThis place is top notch for a customer service excellent and putting customer service first.
Earline RNothing ..
Patrick SI was charged for an extra day after turning in the dolly I rented hours before the late period, this is unexceptable !!!
JASON OExcellent Service
Joseph CI was originally sent to a location the stopped renting U-Hauls. They directed me to the correct location. The U-Haul did not have any of the dolly's I requested and was still charged for them. It took extremely too long to check in and get the keys to the UHaul. I had to contact customer service for them to fix my reservation in order for me to get the truck. I was over an hour late meeting the movers. The interior of the truck was dirty. Highly disappointed.
Laurie Athe customers service in berwick la was amazing
shauna si will never use this u-haul location or shop at the ace hardware in berwick or bayou vista. nor will i recommend it to anyone. the lack of professionalism is appauling.
Brad SGreat customer service
Travis MEasy pickup and they were happy to help.
Steven HThe lock was stiff and took several attempts to open.. The website was also exceedingly slow and crashed my trying to get the vehicle. Not a local problem but a national one.
Edward MWhen I received the truck, I noted that the ABS light was on, the truck also indicated that the Stabilitrack needed servicing. The AC also only worked intermittently. The driver side door also sounded odd like it had broken glass inside the door or something. The truck really should not have been released in this condition and should have had been better maintained.
David FNothing
Denise GI made a reservation for pickup down the street from my house. They didn't have the truck, said they never heard about my reservation and sent me 2 hours away to pick up my truck and tow dolly. I also ordered furniture pads and a moving dolly. I did not receive either. The taillight on the tow dolly was out so I returned it. The people I returned it to never did the paperwork for it, so when I returned the truck I had to wait for the Uhaul employees to figure out what to do. The whole experience was a mess and set our move behind by about 30 hours. The truck drove beautifully though.
KADE BI was waiting on my ride after I dropped off the truck and police were called on me and my 5 yr old and my son that was uncalled for
SUSAN PEmployees very competent, small issue with first vehicle no hesitation in solving issue.
Mark RBest uhaul place I've been too
JOHN E