Customer Reviews for Best Auto RV and Truck Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Best Auto RV and Truck Repair

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Thomas O.
Rating:

Warn them in advance that this location will not refund in cash..

David B.
Rating:

Everything exceeded my expectations

charles K.
Rating:

The young lady that helped me unhook the trailer was knowledgeable, and helpful. My experience towing from Colorado to Arizona was interesting to say the least. I would recommend when hooking up the trailer to note ground clearance. If needed one Can "flip" the ball hitch to increase the ground clearance.

Adriana G.
Rating:

I was treated very disrespectfully. Lady yelled at me and told me I had no business there because it was closed. She insisted that my reservation to that location should've never been made because they're closed on weekends. She than agreed to rent it out to me but was very rude about it. She told me that I better not complain about dirtiness of truck because they weren't expecting me and didn't have time to clean it. She spoke to me in a very rude disrespectful manner. I had to keep my cool so I can get the truck after driving 3 hours to pick it up. It was a nightmare. I have never experienced such bad treatment. WORSE CUSTOMER SERVICE EVER!!!!! Im very Disappointed in the experience with Uhaul this trip. I use UHAUL a lot to move Myself or family around. I don't think I'll be using Uhaul again in the future.

richard P.
Rating:

Customer did not leave a comment.

michael A.
Rating:

One person on the phone refused to commit to helping with car carrier, so I did everything myself. Everyone else was pleasant in person. Disappointed that nobody is wearing a mask during a public health crisis.

michael A.
Rating:

Mostly friendly. Efficient, quick, drop off.

donald D.
Rating:

Always good to work with the crew at best auto!

Philip K.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

Very friendly and helpful people. They were really great!

randall W.
Rating:

We needed a van for 2days or 48 hrs, which I stated. No problem. We checked out van about 2pm on Wednesday and we returned it at 1:00pm on Fri. Well we got charged for 3 days, and that wasn't how it was explained when I rented the unit. Very polite, but I think she may have been wearing too many hats that day. But it was just a thing, no hard feelings. I just like complete transparency. Life is good.

David M.
Rating:

Have rented twice from this location. Lady is borderline unprofessional. In general regarding U-Haul on this van rental, the bill came out to be about $40 more than the estimate. And, it wasn't a bargain even at the estimated price. Not likely I'll be using * again.

Jennifer M.
Rating:

Customer did not leave a comment.

Wanda F.
Rating:

Customer did not leave a comment.

john R.
Rating:

This was my first UHAUL rental I was pleased. The equipment rental process was very quick and easy. The attendant was very nice. Thank You.

dENNIS C.
Rating:

Not for me to address!

terry P.
Rating:

Customer did not leave a comment.

Thomas M.
Rating:

Customer did not leave a comment.

KATHERINE A.
Rating:

Customer did not leave a comment.

Ivan B.
Rating:

Customer did not leave a comment.

Larry C.
Rating:

Customer did not leave a comment.

KATHERINE A.
Rating:

Customer did not leave a comment.

donald D.
Rating:

Very knowledgeable and awesome ladies. Will be back

fred G.
Rating:

The pin on the left side of the ramp is extremely hard to remove and reinstall.

Debbie K.
Rating:

Customer did not leave a comment.

Celeste C.
Rating:

We were so lucky they had a van...with no car rentals in the area it's perplexing to me why they don't keep at least one van here on a regular basis. The staff was awesome!

Floyd B.
Rating:

Very friendly person. Quick and easy

leslie Y.
Rating:

ordered truck not there,tow dolly not there,had to take larger truck for the move and drive car and truck both 1400 miles,not happy.

JAY A.
Rating:

Customer did not leave a comment.

Judy P.
Rating:

Customer did not leave a comment.

lahcen M.
Rating:

Customer did not leave a comment.

ibrahim M.
Rating:

Customer did not leave a comment.

paul R.
Rating:

Customer did not leave a comment.

victoria M.
Rating:

Anna was very helpful

Robert J.
Rating:

Customer did not leave a comment.

Margaret K R.
Rating:

Customer did not leave a comment.

John L.
Rating:

I can't think of anything that could have made my droo off better. Great people.

Melvin M.
Rating:

Customer did not leave a comment.

Xavier C.
Rating:

Customer did not leave a comment.

Cecilio R.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

Excellent service, great staff

Rex G.
Rating:

Customer did not leave a comment.

tommy S.
Rating:

No comment

david W.
Rating:

Customer did not leave a comment.

hyun N.
Rating:

Customer did not leave a comment.

Linda G.
Rating:

Customer did not leave a comment.

Russ R.
Rating:

This is not really the fault of the rental place because they didn't know about it but, there was cat pee on the floor of the loading area that no one noticed until we opened the bay door to load. Gross! Just a suggestion: netting across the back opening when the bay door has to remain open before pick up would work. (Wife's comment)

NILDA M.
Rating:

interior dash, cup holders, steering wheel and doors were not clean. A 5 minute wipe down with some wet wipes would have made a big difference. A walk around the truck with some basic function instructions would have been nice.

randell L.
Rating:

Customer did not leave a comment.

JASON S.
Rating:

Sell helpful items I was stranded and needed ratchet straps and they didnt sell any I had to pay my to truck driver to stop at a place so I could get some

Melvin G M.
Rating:

Have not had the experience of dropping of equipment at this location.

Mitzi E.
Rating:

Customer did not leave a comment.

CONNIE S.
Rating:

Customer did not leave a comment.

robert C.
Rating:

Customer did not leave a comment.

arthur R.
Rating:

Customer did not leave a comment.

Jack B.
Rating:

Customer did not leave a comment.

Delia S.
Rating:

Customer did not leave a comment.

John P.
Rating:

Customer did not leave a comment.

Dennis K.
Rating:

There was a dent in the front fender that no one noticed before taking the truck to turn it in. I guess I should have taken photos all around the truck. I was CHARGED $428.00 for a dent. I think it is a scam but I cant prove it but I will never rent from U Haul again and I am putting it on facebook. Never again.

Linda S.
Rating:

Customer did not leave a comment.

pat H.
Rating:

Customer did not leave a comment.

Jason G.
Rating:

Customer did not leave a comment.

Roberta S.
Rating:

Customer did not leave a comment.

Rating:

Customer did not leave a comment.

LAPRICE H.
Rating:

Customer did not leave a comment.

gary S.
Rating:

Nothing..Gary Sorensen

Ancil A.
Rating:

Customer did not leave a comment.

mark G.
Rating:

Customer did not leave a comment.

Richard O.
Rating:

Customer did not leave a comment.

Hassan Z.
Rating:

Customer did not leave a comment.

brian S.
Rating:

Nothing. I called them because my flight from eugene had been delayed. They offered to come down so I could get my truck. Very nice people.

Daniel O.
Rating:

At first glance i did not believe the vehicle would fit on the auto carrier as is was a very large car. Took some work to get the vehicle on the trailer without causing any damage as this vehicle was very low to the ground, but with some effort and persistence it fit perfectly. The gentlemen at Best Auto and RV were correct in assuring me the car would fit, they are very knowledgeable and I would recommend this location to anyone who needs uhaul services and or mechanical work on their vehicles. Thank you ladies and gentlemen for your professionalism and great service.

Thomas S.
Rating:

Customer did not leave a comment.

SUSAN T.
Rating:

Customer did not leave a comment.

CHARLOTTE D.
Rating:

Was unable to tow my trailer for to wrong ball size. Spoke with Tom at 602 383 2167 and br advised me the was another option for a new ball mount,but the was not. Also charged an extra $53.36 in Quartzsite. Will never use UHaul again!!! RIP off for sure!!!

john B.
Rating:

Customer did not leave a comment.

MOHAMMAD A.
Rating:

Customer did not leave a comment.

John H.
Rating:

Keep up the good work! Thank you.

Richard H.
Rating:

Same as above...

WILLIAM V.
Rating:

Tire tread was very worn and tire pressure was not checked. Two tires were low. I checked and filled my self. I had no problem but inexperienced could have. I realize remote locations keep the costs down and are not very professional but basics should be checked.

PAMELA C.
Rating:

They said they had the payment form sent to me via e mail and asked if I wanted a copy. I said no as I could copy it. But I do not see one in my e mail. Could you please send me one since this was done for my business and is deductible for me.

RON A.
Rating:

These are the friendliest and nicest people I've dealt with in a long time. They went out of their way to make sure I had a good experience and got what I needed. I couldn't be happier.

Brad L.
Rating:

The personnel were less than friendly.

gary lynn P.
Rating:

Customer did not leave a comment.

CONNIE A.
Rating:

This place was much nicer than Blythe Calif. I had to get a refund from them because our Jeep could not be towed without taking the driveshaft out and they didnt tell us that (and we didnt read the looooong contract in the 98 degree heat we were stuck in for 3 hrs.) After skidding the back wheeels 3 times, they told us but they wouldnt do it. We are seniors and my husband has a defibrillator so he coudnt hook it up or anything. They told us it wasnt their job to hook up or remove driveshaft. Quartzsite said it was.

robert M.
Rating:

Customer did not leave a comment.

Steven B.
Rating:

The staff was quick to get me signed up and on my way. Very friendly. Thank you.

LARRY S.
Rating:

Customer did not leave a comment.

richard W.
Rating:

she was rude and did not care at all/ Got addresas wronge called boss and they brushed it off. call 931 209 1988

Peter C.
Rating:

The corporate customer service reps are the ones who I want thanked. Thank you for helping, I couldn't have rented without the help of you CSR team.

BRIAN B.
Rating:

This was a very good experience.

larry N.
Rating:

Customer did not leave a comment.

TONY S.
Rating:

Customer did not leave a comment.

Joyce B.
Rating:

Customer did not leave a comment.

Jerry S.
Rating:

Customer did not leave a comment.

L. DALE A.
Rating:

Customer did not leave a comment.

SANDRA S.
Rating:

Quartzsite was very good, very helpful and gave CORRECT instructions

SAMUAL C.
Rating:

Customer did not leave a comment.

Juan S.
Rating:

Customer did not leave a comment.

paul D.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top