Anna was incredible. She was professional and pleasant to do business with for this transaction.
KIM M
Customer Reviews for Best Auto RV and Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent location. Staff friendly and helpful.
Carmel GVery courteous and very help when we returned the trailer we had rented. Definitely would recommend the whole Uhaul organization.
IRVING WI rented the trailer earlier than I had planned, ended up my side-by-side was too narrow to fit so returned. Office folks treated me very well on both the renting and return.
KEVIN BThey even helped us get air in our vehicles wheels.
PATRICIA HVery respectful and helpful to their customers. Great place.
CARMEL GRental process was fast... I reserved online and arrived at 2pm and had the trailer hooked up and on the road by 2:20pm. Trailer was clean and worked exactly as expected. I've rented from this location several times and each time I have had an excellent experience.
Dennis VI can’t think of a thing that needed to be changed or improved. Best location I’ve rented from.
Michael BQuick and fast pickup & drop off.
Jayson WEveryone was very helpful & very nice!!!
Andy ENo recommendations at this time
lorrie gMake sure that people dealing with clients have people skills. The people that get you hooked up etc should explain the product and how it works, we didn't know until we dropped off the car trailer that there was a release so you can get in and out of the car with the fender dropping out of the way, so frustrating as we did know that and it was super difficult to get in and out of the car on the trailer.
GREGORY BThey were awesome!
PAMELA RImprove business signage. Drove right past it the first time. Uhaul trucks not visible from street. A large Uhaul sign out front would be helpful and good advertising. However, the business staff were friendly, helpful and efficient.
Steven TWe ordered 1 or 2 dozen moving blankets and only received 6. Not a big deal but we ordered the truck in advance.
LUKE WThey were very rude in the fact they wouldn't take the time as they were on the phone. second person was friendlier. Just need better customer service skills.
KEITH MDidn't use the extra day I paid for. No refund for that day. That doesn't sound right.
MICHAEL DIt was a 3 day holiday weekend, so they were closed. I dropped off the trailer and left the paperwork in the drop-off box.
DAVID LGreat people to work with
MICHAEL GNice
RONALD EDidn't help at all
SCOTT RAwesome people! Made renting so easy!
Michael DNothing that I can think of. My experience was a 10.
Lawrence PThe vehicle was not checked in when I arrived which was the time I was promised it to be available. On top of that it was dirty in the cargo area from the last person carrying concrete or mortar which spilled everywhere. I waited over an hour for it be available. This rental I was asked to drive 75 miles to get when the usual place I use is than 3 miles from my house. I was credited days and dollars for doing it but it should have been ready to go. On the day before I was supposed to get on the road, I checked the air pressure in all the tires. Right above the tires is a decal that states air pressure must be 110 psi cold… all the tires had a pressure of 80-90 psi…
mike wNothing more, just keep up the good work.
Peter BThere was something wrong with the lights on the trailer. They were on 24 hours a day, even when the trailer was not in actual use - in other words, the car wasn't running and the car lights were not on.
Jacalyn HFast and ready to help me out as I walked in 30 mins before close. I was out of there with a truck and dolly lickety-split. Might not be through Quartzsite again, but if I am I’ll keep Best Auto in mind.
JAMES CStaff is very helpful, friendly and patient. Great doing business with them.
Susan Bpickup was easy.people were very helpful.very professional.thank you
charles kTHIS is how U-haul has been in the past. Courteous, affordable, real and human. Thank you!!
Kim KThe staff at the Quartzsite U-Haul center were great! They had the reserved truck and appliance mover ready to go when I arrived. Then, when I realized I needed a bigger truck with a ramp, they completed the exchange process with no issues. It was a pleasure doing business with them!
Robert Pto rent a car trailer took an hour and a half. had to hook up to myself with no help, which I can do, but poor service. nothing good about the experience
DAN MYou did excellent
DAVID AI dropped it off in. Quartzsite, Arizona it was easy and no stress involved... Blessings to U-Haul -Friar Rodney Burnap
Rodney Bit was easy and quick working with the staff.
Wayne aThe lady in front of us waited a long time to complete a new rental. Apparently the Uhaul "check-in" software is extremely flawed; SLOW. Apparently the Uhaul "check-in" software problem is "system" wide. In other words the problem is not just at this location but throughout the Uhaul internet world.
edith pFlawless pickup, slightly disappointing drop off...overall, very please. Thank you.
Tammy DIt was easy to rent, ready when I came for it. There was a yellow service light on regarding the tires needing service. That alarmed me some.
marie jkeep up the good work
RUSSELL LI paid way to much for this U-Haul truck... Why was I charge so much for my first two U-Haul experiences or far less than what you charge me for this, this time.
Rodney BCustomer service was EXCELLENT
Teresa KStaff was very friendly, only issue that I brought to their attention was the trailer did have some previous damage but photos were taken by them so that I would not be liable when I dropped it off
David BAlways enjoy working with Best Auto and the crew there.
Jeremiah HAs a mechanical shop, these guys are the best. As a rental depot, they sucked. A trailer was reserved for Feb. 2 and was not onsite for pickup. Closest available was 25 miles away. Website indicated trailer was available and the office closed at 5. At 3:00, the trailer was located behind a locked gate and no one was available to release it. 4 calls to Uhaul corporate resulted in nothing available within 35 miles. Misty, Jason, Raana, and Latoya, of Uhaul Customer Service, we’re polite and professional and completely worthless in getting the problem solved.
John WUnbelievably poor service
Bobby EI am convinced this company has decided to beLIEve the baring of false witness against me, over the past 20 years, that has only gotten worse over the years, yet, I live a moral, upright life. They repeatedly treat me like a rabid dog on their porch step, when ALL I do is treat them with love and respect! This time they manipulated/altered my contract, so as to cause me to pay more. In addition, I am convinced they manipulated the mileage counter, there is absolutely no possible way I drove the amount of miles the odometer showed! I will no longer use this location as they show themselves as purely EVIL and wicked! Dennis Charles Durbin
Dennis DThe female that helped us set up. Our reservation was extraordinarily helpful, and the other female in the office was extremely helpful when we went to pick up the trailer.
dianne l